Cloninger Collision Center
In operation 41 years, 3 years at this location.
As the only Toyota Certified Collision Center in Rowan County, Cloninger Collision Center is your best choice to repair your Toyota. We recently moved into a brand new, state-of-the-art body shop located at 645 Julian Road, Salisbury which we filled with top of the line tools and equipment. Along with being a Toyota Certified Collision Center, we are certified in many other top brands as of 2025. Check out our website for a list of all certified brands. All of our repairs are backed by a limited-lifetime warranty. We offer a shuttle service as well as after hours drop service for your convenience. In addition to Toyotas, we repair all other makes and models using OEM repair procedures. Call 704-633-9016 to set your repair appointment today. Already have an insurance estimate, send it to [email protected] and we'll get your on the road to repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Reviews (1,212)
- Sort By:
- Newest
Likely to Recommend - 5.0/5.0 -
Had used them before and insisted to the insurance company that I use Cloininger again.
Repair Quality - 4.5/5.0 -
Changed something and now my car beeps everytime I get near a line. I will have to figure out how to remove it. Repair itself is beautiful.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The passenger side headlight has condensation in it
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Body lines do not match up on the panel over the front wheel, like the other side and the old scratched trim was installed back on the door other than that it looks good
Customer Service - 1.5/5.0 -
Took over a month and the quarter panel in the front doesn’t match with the bumper the body lines don’t match up and the old scratched trim was installed back on the door. Last the gasket around my passenger mirror doesn’t lay flat it’s all rippled
Returned Clean
My Experience - 5.0/5.0 -
Excellent work, you can't even tell my car was backed up into!
My Experience - 0.0/5.0 -
Went to pick my Jeep up after I was told to be there at 4:30pm. It was not ready. Waited another 30 minutes and they told us something else was wrong and I’d have to wait until tomorrow before I could find anything out. It’s been 5 weeks to replace my number hatch and a little body work. I’ve been told several instances different times and days my Jeep would be ready over the last going on 6 weeks. I know not everything that has gone wrong has been the dealerships fault but I’ve received zero communication other than a text when I would be texted again. I’ve had to call each time to get any information. I’m very unsatisfied. Will never use this body shop again.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I still do not have my vehicle. It’s still at the dealership.
Customer Service - 0.5/5.0 -
We still do not have our vehicle. It’s been almost 6 weeks since we dropped it off. And we are not getting notified when our vehicle is being extended. And I’m also not satisfied with this entire thing. I’m on the verge of getting legal help.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Everything was pretty good but the front grill is not holding at the bottom. Seems they missed where the hooks are supposed to catch behind the bumper cover. Other than that everything was great.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair looked great. It was better than I expected
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
My issue is not the quality of the work but of the scheduling and completion time. My appointment was three weeks out and I was told all parts were in and you were ready to start. I had the truck there at 8am on the 14th of Nov. as scheduled. I told the person it was my only transportation and was told it would be completed as quick as possible, yet it sat on the lot until the 22"nd before work began. That's 8 days I could have had my truck to drive. That's poor scheduling and no consideration for your customer's needs. Then halfway through you had to order more parts that should have been caught from the estimate. I know you say hidden damage, I don't believe that to be the case, I think the estimator missed it. Now once I finally got my truck back on Dec. 5"th the work did look good.
Customer Service - 2.0/5.0 -
I don't like being lied too!
Returned Clean
My Experience - 5.0/5.0 -
Really well over the details of the job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The work went smoothly and everyone that helped me was super fantastic, helpful and knowledgeable!! Great place to have repairs done!! Work was done on time and they kept me updated on their progress the whole time!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work done was excellent. I especially appreciated the clean interior after the exterior repairs were completed.
Customer Service - 5.0/5.0 -
Pam was always helpful and attentive to my requests.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I'm very pleased with my vehicle! The quality of the work was a 10 plus! Thank you so much!🥰
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work,
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
Not the best but very limited in choices
Repair Quality - 1.5/5.0 -
Took way to long to repair and the estimate was way off and redicous
Customer Service - 2.0/5.0 -
Updates in. This case totally inadequate
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Took too long
Likely to Recommend - 2.0/5.0 -
Timeliness was not an issue to the body shop
Repair Quality - 3.0/5.0 -
It took two months to fix a radiator and air conditioner. Then, the car was not completely fixed, a hose was not connected and the car overheated the first day I had it.
Customer Service - 2.5/5.0 -
It took two months to fix a radiator and the air conditioner! Too long. And I was not offered a rental. I had no transportation! Also, they did not connect the radiator hose, so my car overheated an hour after picking it up.
Returned Clean
My Experience - 0.0/5.0 -
After bringing my vehicle in I got a text that it was being taken back for teardown and that I would receive an update on a Tuesday, so 5 days after being taken back. Tuesday came and went so I called and asked about the status of my truck. The person did not know but I held while she checked. This happened a couple of times. So, follow through was not great. I have not had a chance to wash my truck, which is when I will see what I think of the work.
Likely to Recommend - 2.5/5.0 -
I may recommend if they live in Salisbury but there are plenty of great, reputable repair shops in Lexington. I felt some pressure to use the LM shop.
Repair Quality - 2.5/5.0 -
I have not hand washed my truck yet to feel and see so I will have to wait for full acceptance.
Customer Service - 5.0/5.0 -
I haven't hand washed it yet so the jury is still out.