Cloninger Collision Center
In operation 41 years, 3 years at this location.
As the only Toyota Certified Collision Center in Rowan County, Cloninger Collision Center is your best choice to repair your Toyota. We recently moved into a brand new, state-of-the-art body shop located at 645 Julian Road, Salisbury which we filled with top of the line tools and equipment. Along with being a Toyota Certified Collision Center, we are certified in many other top brands as of 2025. Check out our website for a list of all certified brands. All of our repairs are backed by a limited-lifetime warranty. We offer a shuttle service as well as after hours drop service for your convenience. In addition to Toyotas, we repair all other makes and models using OEM repair procedures. Call 704-633-9016 to set your repair appointment today. Already have an insurance estimate, send it to [email protected] and we'll get your on the road to repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Reviews (1,212)
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- Newest
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
They do outstanding work
Customer Service - 1.0/5.0 -
Kept almost 90 days for an estimated 14 hr repair and would never give an estimate of when it would be ready and were very rude. Will not use again
My Experience - 5.0/5.0 -
The repair was completed much quicker than I had expected. Everyone was wonderful. Thanks!!!
My Experience - 0.0/5.0 -
Was the worst experience ever my family have bought 4 new vehicles from you in the past few years you have the best sales team ever but they had my truck 3 months and not till I acted was it fixed I had to reopen the insurance claim it set for so long and was lied to several occasions but was also charged for batteries in my truck when it was left setting so long was why it was dead but 3 months for a tailgate and bumper and a bed skin on 1 side with work like this and poor communication skills will not recommend them to anyone for that line of work!
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
My truck took over a week for the repairs. The only repairs were to replace my bumper. The wrong bumper was ordered and delayed my repairs several days. What should have taken 2 days ended up being 7. The communication between Clonniger about the delays should have been handled better.
My Experience - 5.0/5.0 -
Manager Chris in body shop was awesome and very kind....
My Experience - 0.0/5.0 -
Failed to tell me why it was delayed on being repaired, had to find out from insurance adjuster, that more parts had to be ordered or were on back order.felt as though they could have told me that on my updates.
My Experience - 5.0/5.0 -
Great job my Truck looks brand new again keep up the good work y’all are the best auto body repair shop I have seen so far and I will recommend you to all my friends family and colleagues thanks again for a job well done!!!👍🏿👍🏿👍🏿👍🏿
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My Dodge Truck looks brand new again thanks for a job well done.
My Experience - 5.0/5.0 -
As a repeat customer Cloninger Collison Center does an amazing job every time! I received great customer service from estimator Carl Stokes. He is very knowledgeable in answering any questions I had and pleasant to work with. I also received timely updates on my car from Pamela as well. Thanks Cloninger Team!
My Experience - 5.0/5.0 -
The lady that took care of my repair did an excellent job communicating with me and arranging the time for the repair. She was excellent, I believe here name was Miranda Thompson.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The communication is very lacking. I wasn't informed by Cloninger my vehicle needed extra parts and repair -thus causing delays. My insurance adjuster told me. All I got from you all was generic text messages on a Tuesday or Thursday stating I would receive another text the following Tues or Thurs. This means nothing really as I kept thinking each time that next T/Th my car would be ready.. "in the paint shop" or "in clean up " for over a wk doesn't cut it for informing the customer of any idea when to expect a final pick up. I had to call several times to get any real info and still delays with lots of "maybes". I understand delays. I appreciate the thoroughness and a complete job.. BUT let me know when and why there are delays! - so I don't tie up wasted time lining up help to pick up my vehicle before 5pm over and over due to poor communication on your end. A pain and a hassle for sure.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They keep me informed during the entire process weekly text on what stage my van was in. Great service and experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks like brand new!
Customer Service - 5.0/5.0 -
Pamela was extremely helpful & responsive!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Beautiful work, but very slow. A month for a dented door.
My Experience - 5.0/5.0 -
Overall the work is very good. Unfortunately for some strange reason, the roof cross bars on the passenger side were undone. This was the side that was repaired and it did cause noise, rattle thumbing, on the drive home. I'm glad that I figured it out, but customers should not find things that were not put back together, due to the repair. The other concern is, that when told I would receive a call for the status of the vehicle, I did not receive it, I was not called back.