Cloninger Collision Center
In operation 41 years, 3 years at this location.
As the only Toyota Certified Collision Center in Rowan County, Cloninger Collision Center is your best choice to repair your Toyota. We recently moved into a brand new, state-of-the-art body shop located at 645 Julian Road, Salisbury which we filled with top of the line tools and equipment. Along with being a Toyota Certified Collision Center, we are certified in many other top brands as of 2025. Check out our website for a list of all certified brands. All of our repairs are backed by a limited-lifetime warranty. We offer a shuttle service as well as after hours drop service for your convenience. In addition to Toyotas, we repair all other makes and models using OEM repair procedures. Call 704-633-9016 to set your repair appointment today. Already have an insurance estimate, send it to [email protected] and we'll get your on the road to repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Reviews (1,212)
- Sort By:
- Newest
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
my car was there for 4 months I finally got it and told them that I'll straighten out the rest and fix the horn
Customer Service - 2.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Did good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything went well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Had misunderstanding about rental car. If we knew we had to pay for rental car for three days, we would have turned car in.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
Originally I was told it would take 4 days but it took over 6 weeks. There was an unexpected repair and they had to order another part but the only communication was initiated by me. They did a great job but would recommend better communication.
Likely to Recommend - 2.5/5.0 -
The actual body work looks good. It was every thing else that would give me concern.
Repair Quality - 3.5/5.0 -
Quality was good. Length of time of service was excessive.
Customer Service - 2.5/5.0 -
Lacked communication to explain delays.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Scratched and chipped paint on door and refused to admit it and left dirt on dash. Will never recommend anyone to take their vehicle to you and will not use again myself!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I would recommend based on the work completed but would caution that communication is not a strong point. Also, be prepared for the work to take longer than promised.
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Communication is key during a process like this and I felt that it was lacking and misleading. Received several texts stating car was scheduled complete, soon to be complete etc and none were correct. I had to call to get updates and even stopped by to check on my car. I know that Wendy is a busy person but I just felt that 25 and 30 business days (not counting holidays) was a bit much for an estimated 11 day fix. I know the techs are busy as well but just felt I fell through the cracks.
Returned Clean
My Experience - 5.0/5.0 -
Awesome work, looks like new again, would recommend co-workers and friends
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0 -
I was not happy at all when I brought my car in I told the person to tell the adjuster I did not want aftermarket parts put on my brand new car that was not conveyed and the aftermarket radiator they put on my car I brought it home it was supposed to be fixed about a mile and a half from home it started overheating which could have caused my engine to blow it was taken back up to your facility and they found out that the aftermarket part was the fact that from the factory
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I never knew having a car repaired following an accident could be so stress-free. The Cloninger team was professional and took the time to ensure a "first timer" like me was informed of the process.