Cloninger Collision Center
In operation 41 years, 3 years at this location.
As the only Toyota Certified Collision Center in Rowan County, Cloninger Collision Center is your best choice to repair your Toyota. We recently moved into a brand new, state-of-the-art body shop located at 645 Julian Road, Salisbury which we filled with top of the line tools and equipment. Along with being a Toyota Certified Collision Center, we are certified in many other top brands as of 2025. Check out our website for a list of all certified brands. All of our repairs are backed by a limited-lifetime warranty. We offer a shuttle service as well as after hours drop service for your convenience. In addition to Toyotas, we repair all other makes and models using OEM repair procedures. Call 704-633-9016 to set your repair appointment today. Already have an insurance estimate, send it to [email protected] and we'll get your on the road to repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Reviews (1,212)
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- Newest
Likely to Recommend - 0.5/5.0 -
Just a bad experience
Repair Quality - 5.0/5.0 -
I was not satisfied with the lack of customer service. Several things were out of their control but I felt I was not contacted and kept in the loop.
Customer Service - 1.0/5.0 -
My person was on vacation the first (of 3) weeks and nobody took over her files.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
I have bought my last 2 cars from cloninger and will never go there again. My car sat untouched for a full week before they finally started the repairs. I would have been fine and if they called and said hey we are behind, can you bring it back next week. Yes sure. No communication about when my car would be ready. 1 day turned to a full week, which was then told middle of next week, then had to harass them to get my car by the end and give up the oil change I requested to get my car. Why couldn’t they have had my oil changed while it sat there?!?!?! I was without a car for 2 weeks for a scuffed bumper. I wouldn’t have done it if someone said I wouldn’t have a car for 2 weeks. No apologies, nothing done to make it right. Then when I went to pick it up at 4:30 on a Friday, they are calling the insurance company to figure out payment. You’ve had my car for 2 weeks?! Why are you working on something without payment figured out?! I was in tears from frustration when I left. Guess I’ll go figure out where to get my oil changed since I had to do without that. I have a few free ones left there but I would rather pay than deal with these completely overwhelmed workers again. They literally did not care they left me without a car for a week while it sat in their parking lot. Going to put the worst review everywhere I possibly can today so no one else has to go through this. Completely dissatisfied.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Perfectly driveable car sat untouched in parking lot for a week before repairs were started. This is after making an apt almost 2 month prior. No one thought to call me and reschedule, instead left me guessing as to when my car would be ready after being told to prepare for “a few days.” When I went to pick up my car almost 2 weeks after dropping it off, payment had not been secured and I was left waiting as they scrambled to contact the insurance company nearly at 4:30 on a Friday. Had to neglect to get my oil changed to avoid going a third week without my car. Literally no concern as to having left my car sitting and causing someone scramble to get through work and life for a week. You don’t run a coffee shop. You run a business that affects people’s livelihoods. I will be forgoing any service or vehicle purchase at cloninger in the future.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work is impeccable
Customer Service - 4.5/5.0 -
Took longer than I expected
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I haven't driven the car enough to give a good answer but so far so good.
Customer Service - 5.0/5.0 -
They were knowledgeable organized and very friendly. I enjoyed working with them to get my car fixed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I waited 7 days longer than I should have. No updates unless I called. I asked for an oil change and it didn’t get done.I just expected more out of Cloninger.
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
The repair was supposed to take 3 days. It took 10. No communication unless I called to see what was going on.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
They disconnected my alarm system and tried to send me home without telling me.
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
My Experience - 0.0/5.0 -
I was told to bring my truck in early due to you having the parts. Truck sat there for two weeks without work being completed. Wrong mirror was ordered and no one had the courtesy to call and ask if I wanted to come get my truck. Then the price went from just over 1400 to two thousand and was told the scratches on window would be buffed out then told you couldn’t and that would be another 350. I was told the doors were taken off and everything was replaced. I do not believe this happened due to all the dust from sanding inside my truck and if everything was replaced as I was charged for them why do I have a vibration where the mirror is. I was totally dissatisfied and will never go to nor recommend cloninger Ford to anyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Carl in the body shop was friendly, professional & courteous. great service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I did receive a false communication saying my car was ready for pickup when in fact it was not ready until five days later
Returned Clean
My Experience - 0.0/5.0 -
There is a ding in the paint below the back glass of the hatch door that was not there when I left the vehicle to be repaired. From there down looked great.
My Experience - 0.0/5.0 -
A bottom plastic piece has fell off. Waiting to see if insurance is going to pay. Just need to know if driving a safe car. Please.
Likely to Recommend - 2.5/5.0 -
I just want my car fixed
Repair Quality - 2.5/5.0 -
Piece on bottom torn. Waiting to see if the ford place is going to fix it
Customer Service - 2.5/5.0 -
Piece off bottom of car. Waiting on answer to fix it
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
My Vehicle drives great however the muffler isn’t lined up properly.