Cma's Williamsburg Ford
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
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- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Wouldn't ever recommend.
Repair Quality - 0.5/5.0 -
You sending me this survey, although my vehicle is at a different body shop. It has been there for weeks. And I still haven't been given an estimate on when the vehicle will be done. Absolutely awful.!!
Customer Service - 0.5/5.0 -
No one will answer the phone in the body shop. And can't give me information on my vehicle.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From communications while I was still in FL where accident happened, to dropping off vehicle, through the repair process and finally picking up the vehicle, everything was great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 1.5/5.0 -
I was told that they would order the part before I brought the car in as long as I gave a credit card, which I did. I was told that the Progressive ordered the wrong part. Then I was told they ordered the part, but it was wrong when it came in. I was told it would take 4-5 days, but it took 10 business days. At no time did anyone answer the phone, but rather I had to leave a message and sometimes was not called back that day.
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0 -
The finished product looked fine but the overall service quality really was way below par and the repair took months to be completed.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Was very happy with the results of the repair. The car looks beautiful.
Customer Service - 4.0/5.0 -
The staff was very helpful , but the time lag taking it in and getting it assessed was not satisfactory. Our estimate was sent to some other person instead of our agest.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
They told me they fixed the problem and they didn't. It was explained to me that my check engine light had been reset and the situation inspected and was okay. By the end of my drive home to check engine light was back on
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Well done.
Customer Service - 5.0/5.0 -
Great communication
Returned Clean
Likely to Recommend - 5.0/5.0 -
5 Star. Full recommendation to friends and family!
Repair Quality - 5.0/5.0 -
The CMA Williamsburg Ford team was superb and fantastic. Very professional at all levels.
Customer Service - 5.0/5.0 -
Always kept me updated.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ladies at Auto Body Shop were fabulous with their help & follow through. Cindy was very caring and always returned my calls & information.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
They called to tell me my car was ready twice and got a busy signal. It was the day the Verizon towers went down. They didn't attempt to contact me again, despite being able to receive texts and emails. I found out a week later after reaching out to my claims agent, who was there and asked, and they told him it had been ready for a week. I had to pay a whole extra week for the rental out of pocket. There was also very minor damage to the car and it took 6 weeks. It was over the holidays, but nonetheless. I will not be returning.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very professional and courteous