Coastline Collision Center

4.9 (434reviews)
100%
33001 Calle Perfecto,  San Juan Capistrano,  CA  92675

In operation 18 years.

Welcome To Coastline Collision We have been open at this location since April of 2008, we have over 70 combined years of experience in the Automotive and Collision Industry. Coastline Collision sets itself apart by pricing and customer service! We have a 5 star Yelp Rating with over sixty reviews. Feel free to stop by any time to take a look at our shop and experience some of the best customer service around.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Scion
Toyota

Reviews (434)

Customers say
Overall Customer Satisfaction
Customers consistently praise Coastline Collision for outstanding service quality, with repairs frequently described as factory-level or better, leaving vehicles looking brand new. Communication stands out as a major strength, with customers highlighting regular text updates, proactive status notifications, and staff always being available to address questions. Timeliness is another highlight, as many vehicles were completed ahead of schedule. Customers also appreciate the seamless handling of insurance coordination and the extra touches like vehicle cleaning. A few customers noted occasional delays, primarily attributed to parts availability or insurance approvals, and some mentioned that earlier notification of schedule changes would have been appreciated. Overall, customers express high satisfaction and enthusiastically recommend Coastline Collision to family and friends.
Select to learn more
"... a stressful situation much easier to handle. The quality of the work was excellent, and their pricing was very fair and reasonable. You can tell they truly ..." Read more
"... good it looks. Youd never know it was wrecked; the paint matches perfectly, everything lines up like it came straight from the factory, and they even caught all ..." Read more
"Car came back great and there was a lot of extra effort given to take care of my vehicle."
"I can hardly tell the difference between the original paint and the applied for repair."
"... to speak with me when I had questions or concerns. Picking up my vehicle it looks brand new. I am very pleased with their service and highly recommend them." Read more
"Yes it was ready a week before promised."
"My vehicle was done a week earlier than anticipated!"
"It was done a week ahead of what was anticipated."
"my car was finished five days earlier than expected."
"Car was ready a few days early! Saved money on the rental which was awesome."
"... Everyone was so nice. Everyone was so nice and helpful. I liked the way they messaged me and told me how the repair was going." Read more
"... helpful and made sure we know all the steps involved. They stayed in contact with us during the entire process. Very Satisfied." Read more
"Great communication and honest about unforeseen delays."
"Customer service well done. A little more communication with a heads up between when car was supposed to ..." Read more
"... my truck and had it back to me in under 3 weeks. Communication and repairs are both great over there. Highly recommend." Read more

Likely to Recommend

I would 100% definitely recommend Coastline Collision to family and friends.

Repair Quality

I am extremely satisfied with the service I received from Coastline Collision.

Customer Service

JC and Michael provided me Excellent Service! They were so friendly, personable and professional and went out of their way to make sure ai got OEM new Toyota manufactured certified parts for my car. Please commend them both Outstanding Service! Thank you!

Returned Clean

My Experience

Mike and the crew at coastline were fantastic to work with. Kept me informed the entire time and did a great job on the repair

Likely to Recommend

Already have!

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

The best body shop I have ever used. And I was in the car business for 28 years!

My Experience

Likely to Recommend

Lo recomendaría con mis amigos y familiares por su buen trabajo que hacen

Repair Quality

Todo el trabajo quedó muy bien y perfecto

Customer Service

Me atendieron bien muy

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

My car looks brand new and the problem with the passenger window sticking was resolved quickly. Thank you!

Customer Service

Michael and the team were great to work with.

Likely to Recommend

Repair Quality

The team at Coastline was amazing. They were accommodating, and they got my car done in a fraction of the time they predicted.

Customer Service

My Experience

Excellent repair and customer service. Coastline really prides itself on quality and professionalism.

My Experience

Best repair place in town. ALWAYS do a great job. Thank you

Likely to Recommend

I recommend them all the time

Repair Quality

Customer Service

My Experience

My Experience

I was very pleased with my car repair. They kept me informed all the way with the progress. Were very helpful and pleasant to work with. Went out of his way to pick up a new battery, which was under warranty, and came back and put it in. Car looks perfect. I would highly recommend to anyone.

My Experience

It look perfect!

Likely to Recommend

Repair Quality

They were fast and meticulous.

Customer Service

Michael sent me updates.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The overall process was excellent! Good communication, Michael was very helpful, and the repairs themselves were top notch. The only constructive feedback I would offer is that the car was dirty when we picked it up. I didn't notice when I collected it, but there were some rubber gloves in the front console, and fingerprints and smudges in different places around the exterior of the car. If you spend a few thousand on a repair that spans 2 weeks, it would be nice not to have to wash the car right after picking it up.

Customer Service

Michael was great!

Returned Clean

My Experience

Michael was great at helping getting our repairs done, walking us through questions and making sure everything was perfect. We appreciate that they even gave us a bit of touch-up paint if we ever wanted to fix a small scratch ourselves.

My Experience

After getting previous quotes, Coastline Collision was the best quote with the best service possible. Since dropping my vehicle off for repairs I had no doubt they would do a fabulous job. They communicated effectively and was always able to speak with me when I had questions or concerns. Picking up my vehicle it looks brand new. I am very pleased with their service and highly recommend them.

Likely to Recommend

Repair Quality

Customer Service