Coastline Collision Center

4.9 (457reviews)
100%
33001 Calle Perfecto,  San Juan Capistrano,  CA  92675
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In operation 18 years.

Welcome To Coastline Collision We have been open at this location since April of 2008, we have over 70 combined years of experience in the Automotive and Collision Industry. Coastline Collision sets itself apart by pricing and customer service! We have a 5 star Yelp Rating with over sixty reviews. Feel free to stop by any time to take a look at our shop and experience some of the best customer service around.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Ford
Scion
Toyota
Call
Email

Reviews (457)

Customers say
Overall Customer Satisfaction
Customers consistently praise Coastline Collision for outstanding service quality, effective communication, and impressive timeliness. Repairs are frequently described as factory-level or better, with vehicles returned looking brand new. The team is widely recognized for professionalism, friendliness, and going above and beyond. Regular text and phone updates throughout the repair process are highlighted as a key strength. Many customers noted their vehicles were completed ahead of schedule. A few customers mentioned delays, though most acknowledged these were due to parts or insurance issues beyond the shop's control. Some customers suggested more proactive communication when completion dates changed. Overall, customers express high satisfaction and enthusiastically recommend Coastline Collision to family and friends.
AI-Generated from reviews written in the last 12 months
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"... repaired at Coastline Collision Center, and they were absolutely outstanding from start to finish. Their team was professional, friendly, honest, and ..." Read more
"... good it looks. Youd never know it was wrecked; the paint matches perfectly, everything lines up like it came straight from the factory, and they even caught all the little details. They ..." Read more
"Car came back great and there was a lot of extra effort given to take care of my vehicle."
"Ten out of ten best repair shop, totally satisfied. Tremendous job, I've used Coastline many, many times. ..." Read more
"They are the greatest, communication, workmanship, and reliability are exceptional. I wouldnt go anywhere else!!!!"
"Yes it was ready a week before promised."
"My vehicle was done a week earlier than anticipated!"
"... completely satisfied with the work that was done and even got my car back well ahead of what was anticipated. This is our second time using Coastline and both ..." Read more
"Car was ready a few days early! Saved money on the rental which was awesome."
"... was exactly what you said you were going to do but the time frame took longer than anticipated." Read more
"... helpful and made sure we know all the steps involved. They stayed in contact with us during the entire process. Very Satisfied." Read more
"Communication skills outstanding"
"Customer service was outstanding. All communications were easy to understand."
"Customer service well done. A little more communication with a heads up between when car was supposed to be done and when it was actually done would have been helpful."
"Everyone was so nice and helpful. I liked the way they messaged me and told me how the repair was going."

My Experience

Everyone there was so nice. They helped me deal with insurance company. Kept me updated on what was going on. Michaels Awesome!!! So is the other guythat sits at the other desk, forgot his name. Sorry. 😣

My Experience

They were always completely professional and did outstanding work. I’m very satisfied with the outcome.

Likely to Recommend

Repair Quality

Great service and workmanship. I’ve used coastline several times and they have always been outstanding

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We completely trust the team at Coastline Collision. They are true professionals.

Likely to Recommend

Professional

Repair Quality

Excellent job and service. Good friendly people

Customer Service

Great service and great service and great people 👍

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone at Coastline was very helpful during this difficult time for me. They kept me up to date on what was happening with my car. Michael answered all my questions. My car looks brand new. Great job!

Likely to Recommend

I already told people to call them it they need repair on their vehicle.

Repair Quality

Michael and his crew were wonderful to work with. They kept me informed during the work for my car which I appreciated.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Satisfied

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Repair works are good. The charges are too much even when I'm covered with insurance. More than $1,000 for calibrations? Out of line! There seem to be more superfluous charges also but I cannot dispute them all.

Customer Service

Calibration cost of more than $1,000? Too much for basic sonar setup. There seem to be more superfluous charges.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They are very helpful and communicative! Very glad I used them

Likely to Recommend

Repair Quality

Michael, whom I primarily communicated with , was accommodating, extremely helpful and available. I appreciate his efficiency and his professionalism.

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Good

Repair Quality

Everything was good.

Customer Service

Everything was good.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service and excellent work from start to finish! And they’re a Toyota Certified Collision Center….no easy task to earn that status from Toyota corporate.

Likely to Recommend

Repair Quality

very friendly, The job looked great!

Customer Service

very happy!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I would give a 10 but the right side of the gate closes just a little bit behind the left side. Requires double checking on each gate close. Maybe I'll stop in and show/ask?

Customer Service

Available and helpful as the repair story... developed.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service team and kept me informed on the progress and status. Thanks

Customer Service

Completely Satisfied

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Excellent

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Another awesome job!

My Experience

Awesome team at Coastline. Professional and always try to get the work done quickly with perfect results. Appreciate their help, alway

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