Coastline Collision Center

4.9 (451reviews)
100%
33001 Calle Perfecto,  San Juan Capistrano,  CA  92675

In operation 18 years.

Welcome To Coastline Collision We have been open at this location since April of 2008, we have over 70 combined years of experience in the Automotive and Collision Industry. Coastline Collision sets itself apart by pricing and customer service! We have a 5 star Yelp Rating with over sixty reviews. Feel free to stop by any time to take a look at our shop and experience some of the best customer service around.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Ford
Scion
Toyota

Reviews (451)

Likely to Recommend

Nice to work with. Good service, quality work, friendly.

Repair Quality

Beautiful job, staff was friendly, professional, and accommodating with my schedule.

Customer Service

Staff was professional, courteous and accommodating.

My Experience

The best!

Likely to Recommend

Repair Quality

Easy, fast and quality work!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Michael was great to work with. Super appreciative of all his attention and help with the repairs.

Likely to Recommend

Repair Quality

Michael was amazing! Super communicative, transparent and avoided me spending $1000’s of unnecessary dollars on unnecessary repairs to my car. I would definitely recommend him to anyone in need of his services.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Nice work, done in a reasonable amount of time.

Customer Service

Returned Clean

My Experience

My Experience

Nice guys did a great job handled everything. Thanks

My Experience

Very pleasant experience, very professional service, and excellent quality work. Very happy with results , I will recommend coastline collision to everybody I know.Thank you.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very pleased with all aspects of your business

My Experience

Thank you! You guys are great!!

My Experience

They did a excited job on my car, I would recommend them to all my friend and family . They are very friendly ,respectful and they are on time.

Likely to Recommend

Repair Quality

They were outstanding

Customer Service

They were outstanding and on time

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Michael took extremely good care of our needs.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Staff very kind! Great work around the holidays.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Communication was very unreliable from Michael. He changed the ETA of my vehicle several times, and the only reason I knew about the changes is because I called in every time to request an update. My car was dropped off on December 9th, and insurance approved repairs within 48 hours. He initially told me my car would be available on the 20th, changed it to the 23rd. He later extended it to the 27th. The date changed yet again as a hose had “broken off,” I assume due to negligence during installation and the hose had to be ordered. He told me it would be ready on the 30th, changed it again to the 31st. At this point, I had zero faith that it would actually be ready on the 31st, so I called again that morning, and he later returned my call and left me a voicemail saying it would be ready shortly after lunch time. By 3:00pm, I still hadn’t heard back, so I called again and left a voicemail. He returned my call and asked if I was available to pick up my car, so I rushed over because he told me he was leaving as soon as I picked it up, and that the only reason he was staying on a holiday was because he had promised my car would be available. The cherry on top was that I showed up and he “apologized” for the delays as he was “waiting on other vendors.” He mentioned he was going to a ducks game that was supposed to start at 7pm, but because it was New Years Eve, they had changed it to 5pm and he now had to rush there because I had showed up to pick up my car. I wish I had known ahead of time how unreliable the ETA would be as I had to pay hundreds of dollars in rental car fees out of pocket as a consequence of the delays. I would have opted to go to another collision center with better turn around.

Returned Clean