Coggin Collision Arlington
In operation 46 years.
Coggin Collision is a well kept repair facility whose number one goal is customer service. We provide excellent communication via phone, email, and text to our customers to give frequent updates.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Professional and courteous
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mrs Raysheo your the best. Thank you 🙏 so much.
Customer Service - 5.0/5.0 -
Mrs Raysheo your the best. Thank you 🙏 so much.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
Overall things went well staff was very kind of courteous and I received they would get updates regarding the process but I've now noticed that one of the fog light inserts I don't know what the pieces called has fallen out of my car and it just looks terrible.
Customer Service - 5.0/5.0 -
Everyone was kind and courteous.
Returned Clean
Likely to Recommend - 2.5/5.0 -
Work done was good but attention to detail was missing. They left my car badge off plus work on the RO was not done.
Repair Quality - 2.0/5.0 -
My Mach E was involved in a paint recall and was at the Coggin Collision for over 1 month. When it was delivered back to Coggin Ford it was filthy . Staff said it was detailed but was clearly not.
Customer Service - 2.5/5.0 -
Could have been much better as my service person was out sick so no one picked up the slack.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Ignored calls. Had someone else call to see and they answered immediately. Crazy attitude and unprofessional. Never coming back and telling everyone to stay away
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
I would have given a 10 however the communication was lacking. I never received a text or email update on the status of my car. I had to keep calling and checking on it to know what was going on with it and eta of it being done. I also noticed I believe someone placed a sticker on my vehicle while it was there becuse on the right passenger door there is lettering as if there was a sticker there and the wording on the sticker stayed on the paint. I would like someone to call me about that. It definitely wasn’t there prior to dropping it off. Besides that the work done looks great.
Customer Service - 2.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Staff was great and they did a great job making my car look like new.
Likely to Recommend - 5.0/5.0 -
Great job. Will spread the word.
Repair Quality - 5.0/5.0 -
They did a great job. Was not as expensive as they quoted me. So they chaged me less. WOW!!! Who does that anymore. Jeffry
Customer Service - 5.0/5.0 -
Great service. Didn't require all the parts that were needed to complete the job, so they discounted my bill.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I recommend to my family and have been there multiple times
Repair Quality - 5.0/5.0 -
Lori and the team are phenomenal team they did a great job of repairing our car and very timely
Customer Service - 5.0/5.0 -
The team made sure parts were available to finish my car before I dropped off.
Returned Clean
My Experience - 5.0/5.0 -
The best service i have
My Experience - 0.0/5.0 -
My front bumper did not line up and my car pulls to the left some alignment
My Experience - 0.0/5.0 -
After spending $5694.55 to have my repairs done. I received a "CHARGING SYSTEM SERVICE NOW" alert. Return to Coggin and explain to Rachel my dilemma. She took no responsibility or accountability for this debacle. I left there without incident and went to O'Reilly's to have the battery charged and also tested the starter and alternator which both came back good. But the indicator light is still on. I was told to bring the vehicle back to Coggin with any issues and that it would be covered under warranty only to be snubbed by Rachel. I reported this situation to my insurance company and waiting to hear back from them. I will never use these people again
My Experience - 5.0/5.0 -
The car looked great.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Communication could have been better. The progress scale on the website was not kept up to date (it seemed). I was told multiple times when I'd call that the car would be ready in the next day or two but that didn't turn out. I think it's better for you to not try to be optimistic as to a pick up date but do try to be accurate.
My Experience - 5.0/5.0 -
The folks I spoke to were incredibly friendly. My car needed major mechanical and body repair. They took the time to make it perfect. My Bronco Sport came back to me like new. Thanks R!