Collision Center at Friendly Ford Lincoln

4.7 (236reviews)
90%
2800 N. TELEGRAPH RD,  Monroe,  MI  48162
Bot
Shop AssistantSparkles

In operation 40 years, 9 years at this location.

We are a family owned shop with an all new state of the art facility. We have been in the collision industry for over 30 years and we repair all makes and models with quality repairs that are warrantied. All our staff is state certified and trained/certified yearly. We honor all insurance companies and work hand in hand to ensure a quick and quality repair. When we have completed the repairs your vehicle is cleaned inside and out to the highest standard. Do you need a loaner vehicle? We have a fleet of loaner vehicles available if you don't have rental coverage on you insurance coverage. We are open daily at 7:30 a.m. (expect weekends and select holidays) and are happy to help you answer any questions you might have. The best part about us is the fact that we treat everyone like family and will not cut corners. So when you are ready for that repair call us we are there to ensure you get a fast, quality repair with outstanding service.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (236)

My Experience

I am absolutely impressed with the service and the quality of workmanship that was done on my car. The repairs were completed in a reasonable and timely manner. The quality of the paint job was incredible … so pleased! I must say I am highly satisfied with the collision and repair team at Friendly Ford. Ryan and Rich are simply top notch! I would definitely recommend Friendly Ford to friends and family for their car repair and bodywork needs. Thank you, Friendly Ford, for doing such an awesome job! 👍🏼

Likely to Recommend

I would absolutely recommend Friendly Ford to family and friends! What a great team! I was completely satisfied with my experience with Friendly Ford.

Repair Quality

The repair work was top notch! I am beyond pleased and highly satisfied. The car looks better than before the accident! My genuine appreciation goes out to the team at Friendly Ford. The entire team was professional, courteous, helpful and friendly. I will definitely recommend them to family and friends for repair and collision work. Thank you Friendly Ford for the excellent service.

Customer Service

Everyone was very professional and very friendly … extremely helpful.

Returned Clean

My Experience

Sarah and all employees were and are wonderful and a blessing.

Likely to Recommend

Repair Quality

After 45 years of being a customer at Friendly Ford; it is always like coming home. You're always treated as family.

Customer Service

Everyone at the collision center is wonderful and has a special place in my heart. Much love and many prayers for you and your family ❤️🙏.

Likely to Recommend

Repair Quality

Keith in the body shop was great to deal with , communication was top notch.

Customer Service

Excellent

Returned Clean

My Experience

You are always there for me. Thank you!

My Experience

You have a wonderful team in the body shop. I’ve noticed they all worked together. Get the job done and they did it well.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Really appreciated the use of the loaner vehicle. Thank you!

Repair Quality

Customer Service

Keith and Ryan were professional and friendly from start to finish.

Likely to Recommend

Never recommend.

Repair Quality

Terrible on collision work!

Customer Service

They said they would fix appropriately according to standards. Standards must be very low.

Returned Clean

Likely to Recommend

They made the experience less stressful

Repair Quality

They are helpful and professional.

Customer Service

Kind and courteous

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

They were quick with the repairs at the body shop and the finished results were top notch everything turned out great!! My sales guy Andy Omler made sure I didn’t need anything while the repairs were being done everything from the job quote to the car rental to me picking up my truck when it was finished went flawless thank you

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

They had my Truck for 13 days for 2 tires and one wheel and alignment!!! For me that’s totally uncalled for, they dropped the ball and admitted that they screwed up I do appreciate the fact, but it doesn’t change what happened and there total disregard for me and having to drive something I didn’t want to drive and that’s a rental!!!!

My Experience

we are still working on a sensor issue, but Ryan has been very attentive and easy to work with…thank you to sarah, as well.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Keith, Sarah, and Ryan are very helpful !!