Collision Center of Delray
In operation 119 years, 13 years at this location.
Over 20,000 square feet under one roof. On site car rentals. We repair and refinish ALL makes and models. Lifetime warranty on all repairs. I-CAR "Gold Class" shop. Aluminum Certified through I-CAR, Steel, Metal and Plastic Welding certified. .GM, Kia,, Hyundai, Genesis, Nissan, Infinit, RAM, JEEP, Fiat, Chrysler and Dodge Certified Collision Center.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Everyone was nice and friendly in terms of customer service. The problem is it felt like I got bait and switched. I was going to have the repairs done at my Mercedes dealership but was told that Delray Buick GMC can do it faster and cut my deductible in half. So I went with you guys. I brought the car in Monday and was told it will be ready Friday. Midweek I received an email saying it was near completion but would be ready Saturday. I was going out of town Friday evening so I was not going to be able to pick up until Monday...adding 3 days to my rental car charges. I showed up Monday morning to pick up my car and it was not ready and I had not been notified. It was finally ready late in the day on Tuesday but I was unable to pick it up until Wed morning. I had to pay the full deductible plus double the cost of the rental car. Again everyone was friendly when explaining why the full deductible was charged and the delay of repairs. The later was do to the not getting the parts timely, which I pointed out would have been timely with at the Mercedes dealership but they disagreed. Anyway...i understand the whole situation and am sharing this all because you asked why I was not completely satisfied and the above was why.
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Rob Samuels explained the procedure to me. My car was delivered to me when expected in a very clean condition. The work is well done. I am very satisfied.
My Experience - 5.0/5.0 -
Your service was impeccable!!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0 -
Things were missed
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Did not deliver repair on the promise date two time and did not compensate for xtra charges on rental
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service all the way around.
My Experience - 5.0/5.0 -
The body work done on my car was excellent. Made me consider buying a buick. One improvement be in letting me know when the car could be picked up.
My Experience - 5.0/5.0 -
Fantastic service. Fast and reliable.
My Experience - 5.0/5.0 -
I was so frustrated about my car not being finished , I initially blamed Buick But now that Mike showed me where state farm wrote that the even though the hole was caused by the accident,because there was prior damage State Farm used that as an out, to not do the right thing All in all Buick did great work And Dennis and Mike are nice guys.
My Experience - 5.0/5.0 -
Thank you for the quick work on my car and for cleaning the inside and outside!
My Experience - 5.0/5.0 -
Very well done. Excellent customer service, the repair work was beautiful. Everything was efficient and well done. The relationship with Enterprise was helpful as it made the whole leaving your car process easy. Mike at GMC was extra helpful. Overall turned a chore into great experience. Thanks.
My Experience - 5.0/5.0 -
Great team kept me updated on my car all along. Fast too