Collision Pros

4.8 (766reviews)
97%
18425 Pasadena St,  Lake Elsinore,  CA  92530
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Shop AssistantSparkles

In operation 21 years.

Hello, Collision Pros is a family owned business that has been serving the community since 2006. Our goal is to provide high level of quality repairs in a timely manner. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
Hyundai
I-Car
Jeep
Kia
Ram
Tesla

Reviews (766)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The professionalism, friendliness, and helpfulness of the staff are frequently highlighted, along with exceptional communication throughout the repair process, including timely updates via calls and texts. Many customers appreciate repairs being completed on time or even ahead of schedule, and several mention seamless handling of insurance coordination. A few customers noted minor areas for improvement, such as interior cleanliness upon vehicle return and occasional delays in proactive updates, but these were isolated comments. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to family and friends.
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"... which time I recommend this place because of their incredible detail of repair, literally bring the car back to how it was before and better. Also their amazing ..." Read more
"... Collision Pros to anyone who needs auto body work done ! Their repair quality is the very best !💜" Read more
"Great repair to my Honda and the customer service is amazing! This has quickly become one of my favorite places ..." Read more
"Happy with the way our vehicle is operating - all fixed!"
"Very satisfied with the workmanship of restoration of my Tesla."
"Earlier then promised"
"The repairs were completed sooner than expected."
"Early, expecting 1-2 hours and I think it was around 30 minutes."
"Ready earlier than expected."
"Done a day early"
"Collision pros are great I am more than satisfied!! They communicate with you all time and very friendly, great costumer service and answer your call every ..." Read more
"Excellent communication and text updates"
"Excellent service, communication and quality of work. Highly recommend them!"
"Did an amazing job Walked me thru everything The best thing was communication"
"... quickly, and the whole process was easy and stress-free. I really appreciated the communication and professionalism. Thank you!" Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Full service from beginning to end! This our third visit. Hoping to avoid a fourth 😬! Seamless service!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer service was very helpful

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great service great people

Customer Service

Returned Clean

My Experience

Now that I know about them, I wouldn’t go anywhere else. Customer service is top notch and my RAM 3500 4 x 4 Limited Night Edition Dually looks like new again. Highly recommended.

Likely to Recommend

Anytime

Repair Quality

Great service. The entire team was very helpful. Timely updates and my truck looks good as new.

Customer Service

Couldn't be better.

Returned Clean

Likely to Recommend

I would definitely send other people here

Repair Quality

Did an amazing job Walked me thru everything The best thing was communication

Customer Service

Great job through the whole process

Returned Clean

My Experience

Will not take my cars anywhere else. Collision Pros is the best. I am to the point where I dont even examine the car!

My Experience

Likely to Recommend

Repair Quality

This is an awesome place to go. They did a amazing job. Good communication, friendly and made sure we had our car back in a timely manner. And they have a dog.

Customer Service

Customer service is amazing and they care about there customers. My dad had them work on his truck years ago and they were so nice to him.

Likely to Recommend

Repair Quality

Great job. My insurance took a super long time and Collision Pros was super patient and handle everything with the insurance company.

Customer Service

Returned Clean

My Experience

Michelle was super helpful and honest. My car had the passenger front and rear doors and rear quarter panel replaced. The team was super efficient, kept me updated along the way and got my car back on the road ASAP.

My Experience

Thank you so much for the great service your team did. A couple of things I noticed is the steering wheel was left a bit dirty and the trunk had rocks and other debris which wasn't there previously. I'm happy with the way the job came out, but I kindly ask if the team can be careful with touching the interior and cleaning after themselves. Thank you!

Likely to Recommend

Repair Quality

The job itself looks great and the customer service is also great. The only issues I had was that I felt like I had to chase for updates. Also, my steering wheel was left dirty.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Great service, friendly and quick service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Great repair to my Honda and the customer service is amazing! This has quickly become one of my favorite places for any type of vehicle repair. The entire staff deserves a huge thank you!

Likely to Recommend

Repair Quality

Job well done!

Customer Service

Amazing customer service!

Returned Clean

My Experience

The car looks great. All of the insurance was handed quickly and after the repair was completed you returned the car washed and dressed. I have some minor repairs I will bring you on the other cars I have. Thanks

Likely to Recommend

I have some other repairs on my other cars to do and I will be back

Repair Quality

The car looks great can’t tell it was damaged Thanks

Customer Service

It was easy to get the estimate and they kept me updated on the repair progress

Returned Clean

Likely to Recommend

Excellent results!!

Repair Quality

Professional and courteous service,

Customer Service

Staff friendly and knowledgeable.

Returned Clean