Collision Pros

4.8 (788reviews)
96%
18425 Pasadena St,  Lake Elsinore,  CA  92530
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Shop AssistantSparkles

In operation 21 years.

Hello, Collision Pros is a family owned business that has been serving the community since 2006. Our goal is to provide high level of quality repairs in a timely manner. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
Hyundai
I-Car
Jeep
Kia
Ram
Tesla

Reviews (788)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with vehicles frequently described as looking brand new upon return. The professionalism and friendliness of the team receive strong commendations, along with proactive communication through calls and texts throughout the repair process. Many customers highlight the seamless handling of insurance coordination as a standout benefit. Timeliness is largely appreciated, with several repairs completed ahead of schedule. Customers note the vehicles are often returned cleaned and detailed. A few customers mentioned improvement areas including delays in completion, needing to initiate contact for updates, and minor cleanliness concerns inside vehicles - all directly reflected in their feedback.
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"... which time I recommend this place because of their incredible detail of repair, literally bring the car back to how it was before and better. Also their amazing ..." Read more
"... costumer service and answer your call every single time! They do all and beyond, I am very pleased!!" Read more
"... Pros to anyone who needs auto body work done ! Their repair quality is the very best !đź’ś" Read more
"Very satisfied with the workmanship of restoration of my Tesla."
"Excellent service, communication and quality of work. Highly recommend them!"
"Collision pros are great I am more than satisfied!! They communicate with you all time and very friendly, great costumer service and answer your call every ..." Read more
"... bring the car back to how it was before and better. Also their amazing communication. Their desk employees are the best! So kind and patient. They will always be ..." Read more
"Did an amazing job Walked me thru everything The best thing was communication"
"Communication was exceptional"
"Communication by text throughout the process kept me informed when my vehicle would be ready. 👍"

Likely to Recommend

Repair Quality

Customer Service Extraordinaires. 5-Star Customer Service & Top-Notch Professionalism. Job Exceptionally Well Done!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Amazing staff and high quality work.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great job with communication and completing the job. It was done in a timely matter.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Nice service and team. Very satisfied

Customer Service

They wwnt above and beyond to provide for all of my requesr

Returned Clean

My Experience

VERY professional and they even washed my car and cleaned inside also, my car is like new again.

My Experience

The service was greats. The people in the office are professional and helpful.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The people are nice, had great communication and were prompt with the repairs, which were satisfactory. Overall, excellent experience.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The job was done to my satisfaction. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

No problems, no surprises. I would recommend them easily.

Repair Quality

The looks great! A little slow, but a good job

Customer Service

I would give Nicole a 10+

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Communication by text throughout the process kept me informed when my vehicle would be ready. 👍

My Experience

Nicole was amazing, from the beginning to the end keeping me updated and advocating for me with the insurance adjuster!

My Experience

Looks marvelous thank you for a amazing job

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Experience was great. Vicky at the front desk was extremely kind and helpful.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Vehicle repair was a smooth process and very easy. The customer service is amazing and the repair came out perfect. The vehicle was done a day early and they were able to save us $100 below the quote that was given. This will be the only place we continue to use.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I spent 400 dollars of my own money on gas because my work truck is still not done. I wasn’t even offered a rental and no one seems to be very concerned

Repair Quality

My car is still in the shop 6 days after it was given to me and I still don’t know when it will be completed

Customer Service

Every time I call I need to call back 2 hours after because no one contacts me

Returned Clean

Likely to Recommend

Repair Quality

I’m very satisfied so far

Customer Service

There was a check engine light , but I was able to take care of it

Returned Clean