Collision Pros - Red Bluff
In operation 35 years.
Collision Pros is a leader in auto body repair with the latest in equipment and training. We specialize in customer service and making the whole process simple and easy. We are the preffered shop in the area for most major insurance companies and vehicle manufacturers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
One of the headlights was not working.
Likely to Recommend - 4.0/5.0 -
It was quality work.
Repair Quality - 4.5/5.0 -
Satisfied. I did have to go back for a headlamp. My wife also noticed some liquid draining under the car under the passenger side between the tire and bumper. I have not had a chance to look at it.
Customer Service - 4.5/5.0 -
Everything well done and professional. There was one minor detail with a headlamp they fixed after. The customer service was courteous.
Likely to Recommend - 0.5/5.0 -
Absolutely not and I have even told my insurance takes yo long
Repair Quality - 1.5/5.0 -
It took a month to get an appointment they had my car for another at least 7 weeks I’ve never had it take so o long. They said they would get the front end aligned and when I asked Crystal she didn’t remember and said she was new was the excuse. I WONT be back to many excuses when I asked if they were ready and the parts were in i as told yes. Should not have taken that long. I do like Renea at the front desk
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Would never recommend this place
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
I still don’t have the car.
My Experience - 5.0/5.0 -
It took a month to fix due to waiting on parts, however the team at Collision Pros were wonderful. They were thorough in explaining what needed to be done and they done a great job.
Likely to Recommend - 5.0/5.0 -
Again, everyone from the lady at the front desk ( who is great also) to the quality of the repair, to Krystal helping me with the windshield and extra parts, I will recommend this shop not only to other people but to my insurance company for sure.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Krystal Davis is a rare employee. She is courteous, knowledgeable, and thorough. Krystal kept me informed of any delays, explained them, and gave me new dates for completion. She is honest, sincere, and I would recommend this company because of her. The repairs were done well, but, Krystal made the whole ordeal bearable. Collision Pros is lucky to have someone like her to handle the customers.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The work was complete. It looked good. The staff was very accomodating and friendly. It took way too long to complete the job. If I had to rent a car it would have cost well over a $1,000 for the extra 2 weeks it took.
Likely to Recommend - 5.0/5.0 -
I will tell people, you do good job 👏 👍
Repair Quality - 5.0/5.0 -
Good job 👏 👍
Customer Service - 5.0/5.0 -
Every good job 👏 👌
Returned Clean
My Experience - 5.0/5.0 -
Everyone was great at Collision Pros! Everyone was very polite and answered all my questions.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
Say they will update or call you during process and didn’t happen until I made the call
Returned Clean
Likely to Recommend - 5.0/5.0 -
Vary nice crew to work with
Repair Quality - 5.0/5.0 -
Not yet complete
Customer Service - 5.0/5.0 -
They haven't finished yet.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
I will never refer this branch to anyone and will avoid it like the plague. As I write this, it has been two months and I still have not been reimbursed for parts that I purchased out of pocket (in excess of $1,000). Absolute joke and no excuse for it to take this long. “Oh I forgot, I didn’t get to it, I got tied up with something.” Those excuses are fine for one or two times. Not two months worth. Absolutely ridiculous.
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0 -
This was the worst experience I have ever had with car repairs. My vehicle was continually delayed. I’m not upset that parts were needed and were back ordered. I completely understand that. I’m extremely frustrated because for four weeks I continually was told the vehicle would be done in a couple days, or on Monday (when it’s Friday) and then on Thursday (when it’s Monday). I incurred an additionally $1000 in rental car charges because I was continually told my vehicle would be done in a couple days when indeed it wasn’t. I have no problems with it taking as long as it did. However, tell me it’s going to take that long and be four weeks longer than expected so that I can plan accordingly and make the proper arrangements. Additionally. It has been over two months and I still cannot get my reimbursement check for a bumper I purchased. I have called numerous times and continually get told by Lex “I’ll get to it, I’ll have it done tomorrow, I’ll call you back in twenty minutes. Etc etc etc.” The excuses have been endless. Pure laziness. It’s not a part that’s back ordered. It’s not discovering additional damages, it is literally tallying up what is owed to me. A very simple task that does not take two months. Pathetic.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You did a wonderful job, although I wasn't impressed with your vendors. They couldn't seem to get the right parts shipped. Thank you all.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did an excellent job.
Customer Service - 5.0/5.0 -
Very pleasant and informative.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Highly recommended
Repair Quality - 5.0/5.0 -
Did an awesome job matching the paint on my hood & fender, they even took out the shipping dings that were in the parts I ordered. They’ll have all my future business for sure.
Customer Service - 5.0/5.0 -
Very professional and friendly.
Returned Clean
Likely to Recommend - 5.0/5.0 -
They are high in demand so, you have to be patient. The wait is worth it. And if you do not like something they will fix it!
Repair Quality - 5.0/5.0 -
Yes, it was like it was prior to the accident.
Customer Service - 5.0/5.0 -
Krystal and everyone at the shop were great! Car looks like it did before! Can’t thank these guys enough for what they have done with my vehicles.