Collision Repair Systems Inc

4.8 (525reviews)
97%
1712 D. Lincolnway West,  Osceola,  IN  46561
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Shop AssistantSparkles

In operation 37 years.

Collision Repair Systems is a family owned establishment that has been in business since 1989. We provide a wide variety of repair services for automotive collision, recreational vehicle, big truck, and custom painting. We pride ourselves on customer satisfaction, on time delivery, and restoring vehicles back to pre-accident condition no matter what year, make, or model.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (525)

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The body work was great and the cleaning of the inside was a lovely surprise!

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All were pleasant and went out of the way to accommodate my schedule!

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Collision repair is like an emergency room. You never want to have to go there, but I feel like I went to the best one. I will recommend CRS to everyone I talk to.

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I am so incredibly thankful for CRS and the excellent repair work they completed on my car.

Customer Service

Customer service and communication was a 10+.

Returned Clean

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Returned Clean

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Professional and great job! Thank you for respecting my time!

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Dale and Fred were both great and my repairs were done and exceeding my expectations. Thanks guys!!

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Returned Clean

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Car looked great! And the even cleaned the I side.

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They were polite and everything only reason I didn't give 10 because he told me how much he hated his job and it wasn't very professional

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My Experience

The team really does try their hardest to provide their best service for their customers. Unfortunately with the way the economy is, parts can cause a delay in the repair process, but this can’t be helped. Overall I am glad and greatly appreciate the effort that they put in to get the job done right. I owe a huge thank you to all of the guys there. Dale was really transparent and honest about the whole process. Thanks again to all of the guys!

Likely to Recommend

Vehicle is not done when it was estimated to be. Needed my vehicle to be done within a reasonable two week time frame, considering all the necessary parts arrived before I even brought my vehicle in, and they have failed to complete it within that time frame. Definitely would not recommend to anyone else considering my vehicle repairs will take three weeks for minor body and mechanical damage.

Repair Quality

Repairs are still not done and completed on my Audi Q5. Not all of it has been their fault apparently due to waiting on parts. Not exactly sure if they ordered wrong parts or if wrong parts were sent. Either way my vehicle was estimated to be done two Fridays ago (01/28, today is 02/07) and they are saying it won’t be done until the end of this week. I also have to call every time to check on the status of my repairs, no one has reached out to me first to keep me updated. Can’t say I’m happy with the speed it is taking them to finish. I can’t even rate the quality of the repairs because they aren’t done yet.

Customer Service

I always have to call the shop whenever I want to be updated on the status of my vehicle repair. Someone reached out to me the first week that I dropped it off to check in with me and said that they will give me a call back, but nothing after that. I spoke to the GM last Thursday and he actually did give me a call back the day after like he said he would. It does seem like they are working diligently on my vehicle at time and other times, it seems like they are working on it on their own time. This Thursday will be three weeks that they have had time to complete minor body and mechanical repairs.

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The bodywork came out great. But the mechanical work is questionable. My check engine light is on and the code is reading that there is a error in the car’s computer. This could be a major problem. For your information I never had a check engine light on before the accident now it stays on all the time

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