Collision Specialists, Inc.

4.9 (2,312reviews)

97%

(731) 668-9263

96 Fairway Boulevard, Jackson, TN 38305

97%

See Photos

96 Fairway Boulevard
Jackson, TN 38305

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

About Collision Specialists, Inc.

See Photos

96 Fairway Boulevard
Jackson, TN 38305

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

In operation 37 years.

Collision Specialists, Inc. is a family-owned auto repair business that was started 37 years ago. We are proud to be the largest and most technologically advanced repair facility in the Jackson, TN area serving Madison County and all surrounding counties. We are a direct repair shop for most of the larger insurance companies and work with all insurance companies. As an I-Car Gold Class shop our employees are continually educated and trained to repair the newest vehicles. Our proudest accomplishment is the number of our customers that are repeat business and referrals from our satisfied customers. We strive to provide the highest quality work while keeping our customers informed of the repair process by telephone, text or email.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Ford

Hyundai

I-Car

Jeep

Ram

Call

Website

Reviews (2,312)

Sort By:
Newest
Rating

2,302 Customers Rated

5 Stars

88.6% Complete

(2048)
4 Stars

7.4% Complete

(170)
3 Stars

1.6% Complete

(37)
2 Stars

1.2% Complete

(28)
1 Star

0.2% Complete

(5)
< 1 Star

0.6% Complete

(14)

Customers say

Overall Customer Satisfaction

Customers consistently praise the repair shop for exceptional service quality, with many noting that repairs look like new or better than expected. The staff receives high marks for professionalism, friendliness, and going above and beyond expectations. Many customers appreciate the complimentary vehicle detailing service. Communication is generally strong, with staff keeping customers informed throughout the repair process. Timeliness is mostly positive, with many repairs completed early or on schedule, though some delays occurred due to parts availability or weather conditions beyond the shop's control. The shop demonstrates commitment to quality by addressing any issues promptly and standing behind their work with lifetime warranties.

Select to learn more

Service Quality
Timeliness
Communication

"Looks better than new. We are really pleased with the repairs."

"The vehicle looks like the accidentwreck never happened! They even cleaned the vehicle inside and out, looking ..." Read more

"I was unable to tell the difference between the car before the accident and after the repair. Well done!"

"Repair was as good as new. Service was friendly, professional, and reasonable. Would rate higher than 10 if allowed"

"... my car, and their customer service is top-notch. Every repair has been done perfectly and on time. I really appreciate how easy and professional they ..." Read more

"3 days early"

"Our vehicle was finished early."

"It was done early!"

"Actually ahead of schedule"

"I was told 2-3 weeks and my cat was ready in 12 days"

"CS customer service is top notch..They answered my questions and let me know the status of my Jeep everytime I ..." Read more

"The receptionists were friendly and polite. The service personnel were also friendly and kept me up-to-date on all activities."

"The customer service was wonderful. They explained everything that they was going to do in the repair."

"So glad I had updates throughout the process"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Looks better than new. We are really pleased with the repairs."

"The vehicle looks like the accidentwreck never happened! They even cleaned the vehicle inside and out, looking ..." Read more

"I was unable to tell the difference between the car before the accident and after the repair. Well done!"

"Repair was as good as new. Service was friendly, professional, and reasonable. Would rate higher than 10 if allowed"

"... my car, and their customer service is top-notch. Every repair has been done perfectly and on time. I really appreciate how easy and professional they ..." Read more

"3 days early"

"Our vehicle was finished early."

"It was done early!"

"Actually ahead of schedule"

"I was told 2-3 weeks and my cat was ready in 12 days"

"CS customer service is top notch..They answered my questions and let me know the status of my Jeep everytime I ..." Read more

"The receptionists were friendly and polite. The service personnel were also friendly and kept me up-to-date on all activities."

"The customer service was wonderful. They explained everything that they was going to do in the repair."

"So glad I had updates throughout the process"

Tasheca (Chevrolet owner) reviewed 7/30/26

Time frame was good work look back to normal everyone was nice

Great service

Andrew (Toyota owner) reviewed 7/30/26

Christina (Toyota owner) reviewed 7/24/26

Angela (Ford owner) reviewed 7/23/26

The shop took care of everything from start to finish. Wonderful experience.

Very professional.

James (Kia owner) reviewed 7/23/26

No.1 Bodyshop in this area.

Great work, I have used them for a long time.

Make you feel like family.

Lavonne (Chevrolet owner) reviewed 7/21/26

Samantha (Dodge owner) reviewed 7/20/26

Corneilous (Ford owner) reviewed 7/20/26

I can’t even tell it’s been wrecked excellent job

Excellent

Cynthia (Honda owner) reviewed 7/16/26

Arthur (Lincoln owner) reviewed 7/16/26

William (Nissan owner) reviewed 7/15/26

Aaron (Ford owner) reviewed 7/15/26

Would’ve appreciated a weekly update. My repair took a week longer than I was initially told, but I only found out through calling myself instead of being informed by personnel.

Gary (GMC owner) reviewed 7/14/26

Harold (Nissan owner) reviewed 7/14/26

Dale (Toyota owner) reviewed 7/13/26

The staff at Collision Specialist were king and helpful. They answered all of our questions. And the service rendered to me was excellent.

Jason (Kia owner) reviewed 7/13/26

Chelsea (Kia owner) reviewed 7/13/26

Steven (Honda owner) reviewed 7/10/26

It is the quality of the work that is most important to me and it was excellent

Area that was repaired looks brand new

Linda (Toyota owner) reviewed 7/10/26

Great customer service

Harry (Hyundai owner) reviewed 7/6/26

Fantastic

Top of reviews

Mitchell's Body Shop, Inc

4.9 2,350 reviews
96 Riverport Drive
Jackson, TN 38301
Crash Champions #0207 Jackson

4.8 4,001 reviews
37 North Star Dr
Jackson, TN 38305
David White Body Shop

4.8 2,062 reviews
769 Airways Blvd
Jackson, TN 38301

view more shops in: Jackson | 38305

Some insurance companies may want you to visit their Claims Center for an inspection before having your car repaired. You can do this, or you may leave your car at your auto body repair shop and ask that the insurance company inspect the car there.

Collision Specialists, Inc.

Take photos and get an online estimate

About Collision Specialists, Inc.

Take photos and get an online estimate

Reviews (2,312)

2,302 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?