Collision Specialists, Inc.

4.9 (2,363reviews)

97%

(731) 668-9263

96 Fairway Boulevard, Jackson, TN 38305

97%

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96 Fairway Boulevard
Jackson, TN 38305

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Take photos and get an online estimate

Online Estimate

About Collision Specialists, Inc.

See Photos

96 Fairway Boulevard
Jackson, TN 38305

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

In operation 37 years.

Collision Specialists, Inc. is a family-owned auto repair business that was started 37 years ago. We are proud to be the largest and most technologically advanced repair facility in the Jackson, TN area serving Madison County and all surrounding counties. We are a direct repair shop for most of the larger insurance companies and work with all insurance companies. As an I-Car Gold Class shop our employees are continually educated and trained to repair the newest vehicles. Our proudest accomplishment is the number of our customers that are repeat business and referrals from our satisfied customers. We strive to provide the highest quality work while keeping our customers informed of the repair process by telephone, text or email.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Ford

GM Basic

Hyundai

I-Car

Jeep

Ram

Call

Website

Reviews (2,363)

Sort By:
Newest
Rating

2,351 Customers Rated

5 Stars

88.6% Complete

(2094)
4 Stars

7.3% Complete

(173)
3 Stars

1.6% Complete

(37)
2 Stars

1.2% Complete

(28)
1 Star

0.2% Complete

(5)
< 1 Star

0.6% Complete

(14)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or better than expected upon return. The professionalism and friendliness of the staff were frequently highlighted, with customers feeling welcomed and well-supported throughout the process. Timeliness was a strong positive theme, as numerous customers noted their vehicles were completed ahead of schedule. The complimentary detailing and cleaning of vehicles was a recurring pleasant surprise that delighted many customers. A few customers noted they would have appreciated more proactive communication and progress updates during the repair process, and in isolated cases, concerns were raised about repair quality and transparency. Overall, the vast majority of feedback reflects a highly satisfying experience with strong recommendations to return and refer others.

Select to learn more

Service Quality
Timeliness

"It was wonderful. The tail light and bumper are perfect. I was not expecting to get a shiny vehicle back. Thank you ..." Read more

"The vehicle looks like the accidentwreck never happened! They even cleaned the vehicle inside and out, looking ..." Read more

"I was unable to tell the difference between the car before the accident and after the repair. Well done!"

"Repair was as good as new. Service was friendly, professional, and reasonable. Would rate higher than ..." Read more

"Service was fine, the repair itself was not. Door does not open easily as it did before"

"... my car, and their customer service is top-notch. Every repair has been done perfectly and on time. I really appreciate how easy and professional they ..." Read more

"3 days early"

"It was ready earlier than expected."

"... recommending others to use Collision Specialist. Car was done in a timely manner with no issues and was super clean when I received it back, which ..." Read more

"We had inclement weather. I think that I shouldve been contacted instead of me have to contact them."

Service Quality
Timeliness

Service Quality
Timeliness

"It was wonderful. The tail light and bumper are perfect. I was not expecting to get a shiny vehicle back. Thank you ..." Read more

"The vehicle looks like the accidentwreck never happened! They even cleaned the vehicle inside and out, looking ..." Read more

"I was unable to tell the difference between the car before the accident and after the repair. Well done!"

"Repair was as good as new. Service was friendly, professional, and reasonable. Would rate higher than ..." Read more

"Service was fine, the repair itself was not. Door does not open easily as it did before"

"... my car, and their customer service is top-notch. Every repair has been done perfectly and on time. I really appreciate how easy and professional they ..." Read more

"3 days early"

"It was ready earlier than expected."

"... recommending others to use Collision Specialist. Car was done in a timely manner with no issues and was super clean when I received it back, which ..." Read more

"We had inclement weather. I think that I shouldve been contacted instead of me have to contact them."

Kendra (Kia owner) reviewed 9/16/26

Repairs were completed in a timely manner with no issues.

The staff was professional, and the facility was clean.

Bhadresh (Lexus owner) reviewed 9/15/26

Quick and timely repair Thank You!

Claudia (Toyota owner) reviewed 9/14/26

always good work

very professional

Larry (Ford owner) reviewed 9/14/26

They took excellent care of my car. All repairs were made as e specter. When I pick up my car it looked just like it did the day I picked it up at dealership one and half years ago. Highly recommend Colission Specialists.

I was kept informed all through the process.

Jackie (Kia owner) reviewed 9/14/26

Carla (Toyota owner) reviewed 9/10/26

Neal (Buick owner) reviewed 9/10/26

Wayne (GMC owner) reviewed 9/10/26

Good job-on time with good communication

Deandre (Ford owner) reviewed 9/10/26

The communication of the status of the repair was superb.

Sidney (Honda owner) reviewed 9/8/26

James (Chevrolet owner) reviewed 9/8/26

Philip (Nissan owner) reviewed 9/7/26

They do an incredible job, great service.

Tekia (Hyundai owner) reviewed 9/7/26

Christine (RAM owner) reviewed 9/3/26

Cherri (Ford owner) reviewed 9/3/26

Great, flawless work

Jennifer (Chevrolet owner) reviewed 9/3/26

Natalie (Kia owner) reviewed 9/3/26

Stacy (Toyota owner) reviewed 9/3/26

Owen (Nissan owner) reviewed 9/3/26

Johnjalyn (Buick owner) reviewed 8/31/26

I am so thankful for Collision Specialist! They returned my car back to me, looking just like I got it off the lot. I had minimal damage but, I just got my car in April. To have something happen that was no fault of mine sucks! However, this company made it a smooth transition!

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Some insurance companies may want you to visit their Claims Center for an inspection before having your car repaired. You can do this, or you may leave your car at your auto body repair shop and ask that the insurance company inspect the car there.

Collision Specialists, Inc.

Take photos and get an online estimate

About Collision Specialists, Inc.

Take photos and get an online estimate

Reviews (2,363)

2,351 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -