Crash Champions #0207 Jackson

4.8 (4,056reviews)
95%
37 North Star Dr,  Jackson,  TN  38305
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In operation 14 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (4,056)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, proactive communication, and timely repairs. Many highlight that vehicles were completed ahead of schedule, with detailed progress updates via texts and calls throughout the repair process. The professionalism, friendliness, and attentiveness of the staff are frequently commended, with several customers noting they felt genuinely cared for. Repair quality is widely celebrated, with customers describing results as looking brand new or better than expected. A number of customers mention returning for repeat repairs and actively recommending the shop to others. A few customers noted areas for improvement, including inconsistent communication updates, minor detailing oversights, and occasional parts or color mismatches, reflecting opportunities to further enhance the already strong customer experience.
AI-Generated from reviews written in the last 12 months
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"EXCEPTIONAL PLATINUM SERVICE!"
"... they did repairing my car. More importantly to me, I loved every person I came in contact with during this process!!!!!!!" Read more
"... of progress throughout the entire repair process. A 12 on a 1-10 scale for professional service!" Read more
"Customer service was above and beyond"
"My car was fixed in a timely manner and it looks fantastic!"
"... was repair was completed in a very timely manner, ready for pickup almost a week prior to the estimated date. Repair beautifully done, car handles well and above ..." Read more
"Car was ready well before the estimated date"
"Repair completed approximately 2 days before estimated time. The place of damage is undetectable after repair. ..." Read more
"Said would be about 2 weeks. It was 5 weeks"
"I wasnt given a timeframe about when it would be ready. But I had an overall great experience!"
"... organization and communication throughout the process. In each step of the repairs I was updated. I have never had a repair experience like Crash Champion." Read more
"... good things about Crash Champions in Jackson, TN. They were great with their communication from day 1. I was not able to pick my car up when it was complete, ..." Read more
"Any change to the completion date was clearly communicated."
"... Champions did an EXCELLENT repairing my vehicle & I loved that they kept me informed each day about what was going on. Recommend them 110%!!!!" Read more
"I had to call them for updates. And it still not done."

Likely to Recommend

I will recommend

Repair Quality

Nice job on my pick up truck thank you guys.

Customer Service

Thanks

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I was not expecting the amount of paint repair that was done to make the whole area look like new again. Totally blown away. I was pleased with the updates I received often and the fact they were willing to bring my truck to me as I was at work and would have had to ask a coworker to take me there. Overall very good experience.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

We had a great experience! From the customer service to the paint job and repair on our vehicle we were highly satisfied. Would definitely recommend or use crash champions again!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is the second time crash champions has had my truck . Both times have been amazing experience. Keeps you updated every step of the way .

Likely to Recommend

I would recommend to anyone everytime. This is the second time I needed repairs and I requested Crash Champions for the repairs needed because top notch service all the way .

Repair Quality

Truck looked amazing and was finished on time . Had a great experience.

Customer Service

Very professional group when going through the process. Was kept up to date on everything from work being completed to when parts where being delivered so my truck would be finished on time .

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything is as new! The service was done in a timely manner, and there's no reminders of the accident. They did a great job!

Customer Service

Great job!!!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Matt was fantastic to work with.

Customer Service

Matt was great yo to work with and kept me informed. Very friendly and knowledgeable

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The whole process was great.

Repair Quality

Very smooth experience.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Crash Champions were wonderful and took care of my car very very well. Big shoutout to Matt and the team. Thank you so much for everything y'all do!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Well please and appreciate the car wash

Likely to Recommend

Absolutely recommend

Repair Quality

Fast, friendly, work looked good

Customer Service

Friendly, knowledgeable, professional

Kept me Informed?

Yes

Ready on Time?

Yes

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