Crash Champions #0207 Jackson

4.8 (4,009reviews)
96%
37 North Star Dr,  Jackson,  TN  38305
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In operation 14 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (4,009)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as phenomenal, professional, and exceeding expectations. Many highlighted that vehicles were returned looking brand new. Communication was a standout strength, with customers appreciating regular text updates and being kept informed throughout every stage of the repair process. Timeliness was another key highlight, as numerous customers noted their vehicles were completed ahead of the estimated date. A few customers, based on their own comments, noted areas for improvement such as occasional delays in updates, minor overlooked repair details, and cleanliness of vehicles upon return. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... complete, so they brought the car to me...talk about customer service!! Again, they were amazing and although I hope I don't need to use their service again, if ..." Read more
"... of progress throughout the entire repair process. A 12 on a 1-10 scale for professional service!" Read more
"... beautifully done, car handles well and above all the car was beautifully detailed. It looks like new. I had to take a second glance to insure it was my ..." Read more
"My car was fixed in a timely manner and it looks fantastic!"
"10 out 10 experience. They were very professional, friendly, and fast. Would definitely recommend over and over!"
"Car was ready well before the estimated date"
"... was repair was completed in a very timely manner, ready for pickup almost a week prior to the estimated date. Repair beautifully done, car handles well and above ..." Read more
"Repair completed approximately 2 days before estimated time. The place of damage is undetectable after repair. ..." Read more
"Earlier and cost was under estimate."
"Said would be about 2 weeks. It was 5 weeks"
"Friendly, easy to get my car in right away. They were excellent at keeping me informed about what was happening with my car, even the delays. The shop itself was ..." Read more
"Any change to the completion date was clearly communicated."
"... on my car! Looks like it did before it got hit! 👌 they kept me informed the entire time of the repair! And was done in a timely manner! Thank you so much!" Read more
"Customer service was excellent, as they communicated very well throughout the process."
"They didn't text me updates. Call, they wouldn't call me back"

My Experience

I was really happy with the work and I wasn't expecting the car to be wipe down the inside of my car and vacuum. Thank you very much for all your hard work

My Experience

My Experience

The employees we spoke with were always SO kind!!! We really appreciate the care & attention to detail.

My Experience

Mrs. Kim was very informative, and very professional.

My Experience

Whom ever they sent it off to to get fixed...didn't finish completing the whole job!!! Took pics and reported it to my insurance company!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service!

Likely to Recommend

Had several cars repaired there.

Repair Quality

They are easy to do business with. Amy is great.!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Did a great job. Thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks for being attentive and communicating with me during the month long process. Excellent job!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service.

Likely to Recommend

Repair Quality

Customer Service

Staff was friendly and informative

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did an awesome job on my car! Looks like it did before it got hit! 👌 they kept me informed the entire time of the repair! And was done in a timely manner! Thank you so much!

My Experience

Great customer service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

I would have appreciated a little more notice than less than 30 minutes before business closing that my car was ready.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very nice employees at reception area

Likely to Recommend

Repair Quality

Good experience

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very understanding and listening to my concerns and met all my expectations. Thanks for the quality of care and communication I received. Linda

Likely to Recommend

Repair Quality

Was very pleased. All others wanted to total a perfectly good running truck and give it a bad title. I am so pleased with their personal and service.

Customer Service

Worked with me and under some very difficult conditions on my part.

Kept me Informed?

Yes

Ready on Time?

Yes

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