Mitchell's Body Shop, Inc

4.9 (2,377reviews)
98%
96 Riverport Drive,  Jackson,  TN  38301

Full service collision repair center with a focus on our customers, we even have rental vehicles on site!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
GM Basic
GM Fleet
Hyundai
I-Car
Jeep
Nissan
Ram
Rivian Fleet – Vans
Rivian Passenger – R1T/R1S
Scion
Subaru
Toyota

Reviews (2,377)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. The professionalism, friendliness, and helpfulness of the staff are frequently highlighted, along with seamless coordination of rentals and insurance claims. Regular text and phone updates are appreciated for keeping customers informed throughout the process. Several customers noted vehicles were completed ahead of schedule and returned clean and detailed. A few customers mentioned wanting more proactive communication updates and occasional minor issues upon vehicle return, as noted directly in their feedback.
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"... done a great job on the front bumper of my tahoe and the paint job is not touchable to the craftsmanship that was done! communication with customer service ..." Read more
"... professional and informative throughout the entire process. The quality of the work was excellent. I can't say enough good things about the entire team!" Read more
"... have used Mitchell's body shop over 20 years, and they have always done the very best work to repair my vehicle." Read more
"Done an excellent job. Cant even tell a deer hit it. Would recommend to anyone."
"The paint has way more sparkle than the rest of the paint so its not a complete match. It looks like larger ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Customer service was excellent!

Returned Clean

My Experience

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Repair Quality

My car looks and operates as well as when it was new. The repair was outstaning

Customer Service

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Customer Service

Returned Clean

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Repair Quality

Great work. Very professional.

Customer Service

Very nice customer service

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Repair Quality

This message is directed specifically to Clint. I am not trying to get others involved in the preparation process involved into a situation that is directly involved to clints supervision. I Jeff specifically did in fact ask Clint whether or not the actuator part of the door needed to be replaced before starting work and before getting the estimate, I also asked Clint if the estimate was complete, he was in error on BOTH acounts and later blamed me to my wife in an ugly manner. Regarding what the scope of the work was to be done in what I agreed to I have a large, large disagreement with Clinton and there's no way to salvage this relationship. Clint has ofended both me and my wife. He was directly informed within an hour of claiming the vehicle that the hanging of the door was too tight. It would not allow the door to close. He was directly informed within an hour of claiming the vehicle that the hanging of the door was too tight. It would not allow the door to close. Instead of being a responsible supervisor and backing up his work, he and instead tried to turn it around on the s. I know this is a long answer.

Customer Service

Instead of Clint owning up to their lack of craftsmanship and lack of making the sure that the door was working correctly, he thought it better to blame Jeff and insult his wife and make us to feel like we're the problem party when the work was not done correctly and I had to swallow my pride and go to a rival autobody shop. I asked their help to rehang the door which to their credit they went and did and save the day over the hard hearted Clint, who made a minor situation into a major backfire! Your group will be getting bad reviews from both me and my wife on Yelp.

Returned Clean

Likely to Recommend

Repair Quality

You did an amazing job repairing my car! I am so please; however, I noticed when I put some things in the trunk the other day, the material that covers the upper portion of the inside got caught in the trunk door when I closed it. I reopened it and it looks like maybe a fastener was left undone allowing that portion to get caught when the trunk is being closed. I’d like to bring it back for someone to look at it when you can. Thank you so much. Gina Atkins

Customer Service

My Experience

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Repair Quality

Customer Service

Returned Clean

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Customer Service

Returned Clean

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Customer Service

Thank you Jennifer ! Sweetest person there

Returned Clean

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I have already done this several times.

Repair Quality

They do great work. We have used them many times over the years.

Customer Service

They are always very helpful.

Likely to Recommend

Mitchell's body shop will always be my favorite choice for vehicle repairs

Repair Quality

I have used Mitchell's body shop over 20 years, and they have always done the very best work to repair my vehicle.

Customer Service

Mitchell's customer service is top notch and always seemed to care about the issue with my vehicle.

Returned Clean

Likely to Recommend

Repair Quality

Have a small paint correction

Customer Service

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Repair Quality

Customer Service

Knowledgable & Professional

Returned Clean

My Experience

Very professional! I appreciated how they keep you updated with what is going on as they repair your car. I did not have to wonder when it would be ready and repair was done in a timely matter.

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Customer Service

Returned Clean

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Repair Quality

The work Mitchell's did on my Toyota is excellent. It looks like new & feels like the damage never happened. Thank you Mitchell's Team!

Customer Service

I received text updates throughout the time Mitchell's was working on my vehicle. The text updates keep me informed in a simple way. I appreciated that type of notification.

Returned Clean

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Repair Quality

I was very well taken care of. I feel everything was explained to me well and they did a great job

Customer Service

Returned Clean

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Repair Quality

Excellent service!

Customer Service

Great customer service!

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Mitchell's body shop to me is the best. Everyone was friendly and the job they did was great.

Customer Service

Returned Clean