Colonial Auto Body

4.9 (1,683reviews)
98%
231 Main St,  Plaistow,  NH  03865

In operation 35 years.

Colonial Auto Body provides it's customers with unbeatable customer service and state-of-the-art repairs done by certified technicians. We have been serving southern New Hampshire and the Merrimack Valley for over 25 years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,683)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional repair quality, with many noting their vehicles looked brand new upon return. The staff receives high marks for professionalism, friendliness, and attentiveness. Communication throughout the repair process is frequently highlighted as a standout strength, with customers appreciating proactive updates via calls, texts, and emails. Timeliness is another strong point, as many vehicles were completed ahead of schedule. Added touches like interior cleaning, rental car coordination, and going above and beyond on small details further elevated the customer experience. A few customers noted areas for improvement, including requests for more proactive status updates during longer repairs, better explanation of charges at pickup, and occasional concerns about paint matching and part alignment.
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"... that it was being handled professionally. Overall, Colonial Auto Body exceeded my expectations, and I highly recommend them for their outstanding ..." Read more
"... why I returned for the 2nd time for service. Their commitment to excellence, customer service, professionalism and providing customers an outstanding experience ..." Read more
"They did an outstanding repair job on my car! They left it brand new! And the staff was very responsive to my emails and ..." Read more
"Blown away as always by the work that they do. They even cleaned the inside of my car which was ..." Read more
"... familys auto needs for as long as I can remember. They go above and beyond in quality and service. From working wins companies, assisting wrentals, ..." Read more
"... impressed with how fast the work was done. I was expecting about 2 weeks without my car and I had it back in a week. Everyone I spoke with on the phone and in person ..." Read more
"Done in 2 days."
"Colonial Autobody did a wonderful job. They got my car in quickly and completed the repairs in less than a week. They did a wonderful job and returned my car in ..." Read more
"My car was ready much earlier than expected. Very pleased with the repairs. Couldn't be happier."
"They told me they would call me in Monday and I had to call on Tuesday to see if it was done yet"
"The quality of the work, consistent communication from the staff & efficient turnaround make this my top recommendation for auto work!!!"
"Repair work came out great. Great communication along the way. Will definitely use Colonial for any future needs!"
"Colonial auto body was amazing! Great communication, fair price and above and beyond for service."
"Great communication!! Over the top service."
"Even with my desire for better communication they did a wonderful job getting the car back in pristine condition with all ..." Read more

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Very satisfied

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I would send my mother here without question. They were unparalleled in how kind and helpful they were

Repair Quality

They made everything so incredibly easy. The day I crashed was a mess, a horrific morning through and through, but once I got there and experienced how kind the staff was and how simple they made my repair process it was like the weight was lifted off of my shoulders almost immediately. I cannot state strongly enough how easy they made every single thing and how little I had to do to get my work done. I didn’t even have to arrange a rental car, they handled it without being asked and coordinated with my insurance before I was even at the shop. 11/10, will go to them every time I ever need anything worked on

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Delightful people at every point of interaction. They kept me updated all along the way

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Well done

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Really nice and professional

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Had a very positive experience through out the entire claims process.

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When asked where my car was receiving repairs by friends , the spoke of its excellent auto body shop

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Colonial Auto Body was recommended by State Farm and I am so grateful they did. Accident happened beginning of August, had a quote, only 2 weeks wait time and was driving away with my own car fixed to perfection. Colonial also handled the rental and made my life so much easier. Highly recommend them for your auto body needs!

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Kept me updated throughout the entire process.

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I was very impressed with every aspect

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Excellent experience

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Everyone I dealt with was wonderful

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Top notch team!

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Already have started recommending them!

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Went there based on the insurance company's suggestion - wasn't really sure what to expect

Customer Service

Both friendly and informative

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Poor quality of work. And incorrectly installed parts.

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Paint does not match well at all. It is not what I expected and I dont feel like they went above and beyond to fix small rusted areas on the front (below headlights, above bumper) that now stick out like a sore thumb with the new hood and fenders. Those metal pieces at least and perhaps even the bumper should have been made to match for the amount of money this job was.

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The staff was excellent. Kind, thorough and understanding.

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Great work and done quickly

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Would absolutely recommend

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Car looked great from repair! Very nice work and excellent communication throughout the entire process. Thank you!

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Excellent communication and service. Good coordination with rental car service to make a seamless experience.

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Repair Quality

Worked quickly and provided excellent results and communication.

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