Diamond Auto Collision

5.0 (310reviews)
100%
24 Laurier St,  Haverhill,  MA  01832
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Shop AssistantSparkles

In operation 17 years.

Diamond Collision: Your Trusted Auto Body Shop At Diamond Collision, we are committed to providing the best auto body services for all types of vehicles. Our team of experienced and certified technicians are equipped with state-of-the-art equipment to handle any type of collision repair, paint job, or auto body work that your car may require. Our mission is to provide quality auto body services and ensure customer satisfaction through our commitment to excellence. We understand the inconvenience of having your car in the shop, and we strive to make the repair process as smooth and stress-free as possible. Collision Repair Services Our collision repair services cover a wide range of damage, from minor dents and scratches to major structural damage. Our technicians are trained to handle all types of repair work, including: Frame and structural repair Paintless dent repair Auto glass replacement Bumper repair and replacement Color matching and paint restoration We use the latest tech

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Hertz®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 9:00 am - 2:00 pm
* Holiday hours may differ.
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Reviews (310)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or better than before the damage. The team receives high marks for professionalism, friendliness, and genuine care. Communication is frequently highlighted as a strength, with customers appreciating regular updates via calls, texts, and emails throughout the repair process. Timeliness is another standout, as numerous customers report their vehicles were completed ahead of schedule. A recurring pleasant surprise mentioned by customers is the complimentary interior and exterior detailing upon vehicle return. A small number of customers noted they had to initiate contact for updates, and occasional minor issues at pickup were mentioned, though these were resolved promptly. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... service The team was very easy to work with. They are professional, honest, and does whats best for you. I called on Wednesday, to see if they could look ..." Read more
"Every thing about diamond auto collision is a 5 star. Communication. Repairs Quality Reception Delivery ..." Read more
"... matched the Argon Blue metallic paint perfectly!! You cant beat the quality and proffesional service they provide. Highly reccomend them." Read more
"Tremendous service and excellent workmanship. Highly recommend them."
"The work Quality in this establishment is A Ten!! Very nice people and responsible. Tu.e li e on point.. ..." Read more
"I had a great experience with Diamond. They gave me quick timeline and my car looked perfect when I picked up. Staff is professional and good people."
"... whats there to complain about Im totally happy., work was completed on time. Everything‘s good Im happy thank you for everything." Read more
"It was actually earlier than expected."
"Actually, I Thought the Repairs Completion was Early, Which was Very Helpful!"
"Every thing about diamond auto collision is a 5 star. Communication. Repairs Quality Reception Delivery All of the above surpassed my expectations. Fantastic crew, clean office and a great atmosphere. ..." Read more
"... pick-up easy. The turnaround time was quick, and they kept me in the loop the whole time with updates on my vehicles progress. Everything was smooth, convenient, and handled professionally. ..." Read more
"Excellent communication from beginning to end!"
"... service in getting my 2022 Honda Civic repaired. Work performed was done in a timely manner and was updated regularly on progress. The quality of the work was excellent and they even ..." Read more
"Call me twice to keep me up to date"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent work

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The whole process from beginning to end was painless and the repair was done extremely well. Like it never happened which is the exact outcome you hope for in situations like this.

Likely to Recommend

Repair Quality

Customer Service

Fantastic

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I will be recommending this place to everyone I know. The quality of customer service and care to the car was outstanding. I was updated often on progress. The car came back clean and the people were all very knowledgeable and friendly

Likely to Recommend

All ready have spoken with many friends about Diamond Auto Collision

Repair Quality

From first interaction with the office manager I was amazed at how competent and helpful each interaction was and this company took complete control of communications with my insurance company and myself, themselves. The job done was also excellent. High rating of 10!!!!

Customer Service

Excellent communication from beginning to end!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I absolutely, would. This is not my first time dealing with them, nor will it be my last

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Have already referrals

Repair Quality

Such friendly,professional,and quality service

Customer Service

So friendly and accommodating

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I Would absolutely recommend them.

Repair Quality

A very professional business.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

best ever !

Repair Quality

Customer Service

great job ! it is like Ihave a NEW car

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated the professionalism of Doug and staff. Doug is extremely knowledgeable when it comes to paint, dent removal, and detailing. Nothing in the decision process for what needed to be done and adding additional protection was rushed or pressured. In the end, the paint and finish was amazing as promised. Doug and team are to be commended for great work and excellent customer service. I will not hesitate to go back for future service and will recommend them to friends and relatives.

My Experience

I am so happy with the job you did on my conversion van! It was done on time and on budget as promised. The quality of your work is top notch and I look forward to many years of being your satisfied customer!

My Experience

Best experience I’ve ever had with auto body shop. I’m 72 years old. Couldn’t be better so far. Looks like excellent work what’s there to complain about? I’m totally happy., work was completed on time. Everything‘s good I’m happy thank you for everything.

Likely to Recommend

Repair Quality

Always Friendly, Helpful and Knowledgeable

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Consistently great every time

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