Colonial Auto Body

5.0 (1,661reviews)

99%

(603) 382-1137

231 Main St, Plaistow, NH 03865

99%

See Photos

231 Main St
Plaistow, NH 03865

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

About Colonial Auto Body

See Photos

231 Main St
Plaistow, NH 03865

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

In operation 35 years.

Colonial Auto Body provides it's customers with unbeatable customer service and state-of-the-art repairs done by certified technicians. We have been serving southern New Hampshire and the Merrimack Valley for over 25 years.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (1,661)

Sort By:
Newest
Rating

1,646 Customers Rated

5 Stars

91.5% Complete

(1520)
4 Stars

6.1% Complete

(101)
3 Stars

0.7% Complete

(12)
2 Stars

0.4% Complete

(7)
1 Star

0.1% Complete

(2)
< 1 Star

0.2% Complete

(4)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles were returned looking brand new. The professionalism and friendliness of the staff are frequently highlighted, with customers feeling welcomed, heard, and well-supported throughout the process. Communication stands out as a major strength, with numerous customers appreciating proactive updates via calls, texts, and emails at every stage of the repair. Timeliness is another recurring positive, as many customers noted their vehicles were completed ahead of schedule. Added conveniences such as rental car coordination, interior cleaning, and flexible scheduling were frequently mentioned as going above and beyond expectations. A small number of customers noted areas for improvement, including more detailed status updates during delays, clearer explanations of charges at pickup, and better alignment of parts during reassembly, as shared directly in their feedback.

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Service Quality
Timeliness
Communication

"... that it was being handled professionally. Overall, Colonial Auto Body exceeded my expectations, and I highly recommend them for their outstanding ..." Read more

"The quality of the work, consistent communication from the staff & efficient turnaround make this my top recommendation ..." Read more

"They did an outstanding repair job on my car! They left it brand new! And the staff was very responsive ..." Read more

"Colonial autobody specializes in detail. They did an incredible job. My car looks like brand new they went above and beyond."

"Great outcome, fantastic service and very nice people. It was clear that these folks care a lot about repair ..." Read more

"Estimated time to repair my vehicle was one week. I had my vehicle back to me in two days."

"... staff was very responsive to my emails and calls. My car was also repaired faster than I had anticipated. They even offered me help to get a rental! And when ..." Read more

"Done in 2 days."

"They told me they would call me in Monday and I had to call on Tuesday to see if it was done yet"

"They called me the afternoon before the day I expected."

"... repair easy . They dealt with our insurance company , provided excellent communication , and provided a quality repair ." Read more

"Best body shop Ive worked with. Blew the dealership body shop out of the water for communication and workmanship. Having the enterprise rental vehicles ..." Read more

"Communication for Colonial is paramount. They carry it out flawlessly."

"You guys have called me and emailed me throughout the process and even stayed a little later for me to pick up ..." Read more

"In the beginning they did but I wasnt getting the update calls as I should have."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... that it was being handled professionally. Overall, Colonial Auto Body exceeded my expectations, and I highly recommend them for their outstanding ..." Read more

"The quality of the work, consistent communication from the staff & efficient turnaround make this my top recommendation ..." Read more

"They did an outstanding repair job on my car! They left it brand new! And the staff was very responsive ..." Read more

"Colonial autobody specializes in detail. They did an incredible job. My car looks like brand new they went above and beyond."

"Great outcome, fantastic service and very nice people. It was clear that these folks care a lot about repair ..." Read more

"Estimated time to repair my vehicle was one week. I had my vehicle back to me in two days."

"... staff was very responsive to my emails and calls. My car was also repaired faster than I had anticipated. They even offered me help to get a rental! And when ..." Read more

"Done in 2 days."

"They told me they would call me in Monday and I had to call on Tuesday to see if it was done yet"

"They called me the afternoon before the day I expected."

"... repair easy . They dealt with our insurance company , provided excellent communication , and provided a quality repair ." Read more

"Best body shop Ive worked with. Blew the dealership body shop out of the water for communication and workmanship. Having the enterprise rental vehicles ..." Read more

"Communication for Colonial is paramount. They carry it out flawlessly."

"You guys have called me and emailed me throughout the process and even stayed a little later for me to pick up ..." Read more

"In the beginning they did but I wasnt getting the update calls as I should have."

Meghan (Honda owner) reviewed 8/14/26

I would highly recommend after my excellent experience!

Excellent!

Every person I interacted with was extremely friendly, helpful and accommodating

Kathy (Subaru owner) reviewed 8/13/26

Great job and done earlier than expected

Pamela (Honda owner) reviewed 8/13/26

Alyson (Infiniti owner) reviewed 8/13/26

Great Service!

Charles (Chevrolet owner) reviewed 8/10/26

Great job on my vehicle repairs. They set up my rental car and even cleaned inside my truck after completing the work. Very proffesional. Shout out to Freddy for customer service. Work was done days faster than expected.

Very satisfied

Ronald (Lexus owner) reviewed 8/10/26

top notch experience from start to finish.

Repair quality was exceptional.

All commitments were met, the people that I interreacted with were very professional and welcoming.

Susan (Toyota owner) reviewed 8/7/26

Christian (BMW owner) reviewed 8/6/26

We have used colonial auto body for our cars over the years. And we won’t go anywhere else. If it was a small scratch or large repair. Always top notch. Staff was always there for any questions we had

Greg (Ford owner) reviewed 8/6/26

Michael (Mercedes-Benz owner) reviewed 8/3/26

The entire process was easy and quick. Super friendly and helpful, and the quality of work was flawless!!

Extremely friendly and professional!

John (Kia owner) reviewed 8/3/26

Great communication!! Over the top service.

Perfect CS. Keep me update from start to finish. Work within my timeline.

Leslie (Kia owner) reviewed 8/3/26

I’ve already told friends and close family about Colonial

Blown away as always by the work that they do. They even cleaned the inside of my car which was a mess with sand and dirt from my kids and I’ve never seen it look so clean. So grateful for them.

Everyone in the office is very nice, accommodating, and organized and they all know what is going on with the vehicle being serviced.

Caroline (Dodge owner) reviewed 7/31/26

Kurt (Chevrolet owner) reviewed 7/27/26

Victoria (Lexus owner) reviewed 7/27/26

Very friendly!

Judith (Subaru owner) reviewed 7/20/26

John (Subaru owner) reviewed 7/20/26

Fantastic service and people!!!!

Timothy (Kia owner) reviewed 7/18/26

Valerie (Nissan owner) reviewed 7/17/26

I will absolutely recommend their outstanding work and their outstanding customer service.

I love the customer service that I received at all 3 encounters. They are a transparent and a sustainable organization with outstanding customer service.

Completely outstanding!

Edward (Mercedes-Benz owner) reviewed 7/16/26

I am extremely satisfied with the service provided by Colonial Auto Body throughout the entire repair process. Their customer service was exceptional from start to finish. The team kept me informed with clear and timely updates regarding the repair timeline, including expected completion dates. They also took the time to thoroughly explain the repair process and the work being performed on my vehicle, which gave me confidence that it was being handled professionally. Overall, Colonial Auto Body exceeded my expectations, and I highly recommend them for their outstanding communication, professionalism, and quality of service.

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view more shops in: Plaistow | 03865

If your vehicle has been in a storm, call your auto insurance company or agent first to report the damage. Take photos of the car where it was damaged, including any branches, water damage, mud or other elements.

Colonial Auto Body

Take photos and get an online estimate

About Colonial Auto Body

Take photos and get an online estimate

Reviews (1,661)

1,646 Customers Rated

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0