Columbia Collision
In operation 42 years, 4 years at this location.
Our goal is to provide high quality repairs to all of our customers. Our collision center is known for its expertise ,honesty, and stellar service. We place customer needs and safety at the highest level. Great customer relations, computerized estimates, preferred shop with insurance companies, and state of the art paint booths. Combined with exceptional skill and auto repair knowledge, we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the Middle Tennessee area.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Picking up my vehicle was a horrible sight. 3 inches of dust all over vehicle, glass sitting in back seat, knick on car wasn't there when I took it. Checkengine soon light was on, after SUV wasn't to my satisfaction, Columbia cleaned up vehicle replaced part for check engine light, knick was fixed. Work I took it there for was satisfactory. Didn't appreciate trying to give Me my vehicle a total mess n I was a paying customer. As far as fixing the problem taken there for was good, over all the way it was when completed didn't appreciate at all. Next person I hope gets better treatment. I was told clean up crew didn't do there part. Overall good job on repairing damage,didn't like presentation of vehicle for pick up.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Did have to take it back for some minor fixes after initial repair.
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
They estimated us a week and it took a month to get the repairs done and then when we got it back there was some paint on our dash and headliner. They also charged for a interior detail and they did not detail at all
Customer Service - 2.0/5.0
My Experience - 5.0/5.0 -
They took a long time lol but that wasn't there fault Alexia was great and assured me if there were any problems with the trunk that they would take care of it the team was great thank you very much for fixing my baby
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My hood doesn’t line up. It did when I dropped it off. Will not recommend Columbia Collision to anybody
Customer Service - 0.5/5.0 -
Every time I called to check on progress, they gave me the runaround.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great turn around and everything looks fixed well
Customer Service - 4.5/5.0 -
Treated well
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a wonderful job. It didn't take long doing it.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you all for the quick turn around on the repairs of my vehicle. I appreciate the quality of work and the finished look.
My Experience - 0.0/5.0 -
Repair was lengthy and I was told to expect a update during the process and this did not happen. I had to make a second trip after I was told car was ready. I had to travel 135 miles to pick up vehicle, just to find out that it was not finished.
My Experience - 5.0/5.0 -
You did an awesome job thank you
My Experience - 5.0/5.0 -
I had an insurance claim that linked me up with Columbia Collision. The drop off process was easy. They text to update along the way. I did have something not completed (minor) when I was told I was ready to pick up but they quickly made it right. They were great.
My Experience - 0.0/5.0 -
Communication was terrible. I had to make all the calls for updates. I dropped my car off dec 26th, and didn’t get it back until 1/20. Way too long.
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Staff were very helpful and courteous, I would have liked more proactive communication about the status of the repair, but every time I called they were very helpful. Car look great, nicely detailed, and the facility is very clean.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Columbia Collision was easy to work with and very friendly. They were also very quick to make repairs compared to other body shop work timelines.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The check in and check out were seamless.
My Experience - 5.0/5.0 -
All of you were awesome and did a great job! Thank you!