Continental Collision Center
In operation 48 years, 24 years at this location.
We are a Factory Certified Collision Center for Mercedes-Benz, Infiniti, Nissan, Honda, Acura, Hyundai, Genesis, FCA, and Subaru. We have been in business in Austin, TX since 1978. As a factory certified shop, we have all the tools and training to work on the most advanced vehicles on the road today.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
They did not have enough trying to people to work on my car body repair I was told and it seemed obvious for it took way too long to repair the car.
Customer Service - 4.5/5.0 -
It was the manager of my work order and again a great job of keeping me informed of what was going on with my car.
My Experience - 5.0/5.0 -
I appreciated the constant updates and my vehicle looks beautiful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was completely satisfied with my repair experience with Continental Collision, , the work was impeccable and they delivered as promised. Hopefully I won’t need them again, but if I do I feel 100% confident in their abilities!
My Experience - 5.0/5.0 -
Dan kept me informed of the progress of my car. Very happy with the service. I've had all my cars serviced for repairs. Never a recall.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Car work 10, customer service 1
Customer Service - 0.5/5.0 -
Not customer friendly to me
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Our service advisor was Dan and he would text us with a status update every week
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Took VERY long
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Just with the caveat that they need to be in contact with the repair shop regularly and insist on a call back if you don't hear back. But the work itself is fantastic.
Repair Quality - 5.0/5.0 -
The repair work is impeccable! Like new. Looks beautiful.
Customer Service - 2.5/5.0 -
The customer service rep was super nice, but I didn't hear from him for weeks. I left numerous messages with no response. Finally when he answered, he called the wrong number so I never received his message. He said their system has to be updated on two places or the 2nd one updates both with its info -- in this case, the wrong contact info. Made me question their legitimacy and if my car was stolen. The only comfort was the dealer's recommendation of them. We waited to take the car in until the parts were in. But weeks later it was still missing the trim and applique. We got the car the day before we left on a family vacation driving to the mountains only because of weeks of pressing that we needed the car for our vacation. So --loved the great work done ; it's excellent! But less than thrilled with the customer service -- but it may not be the fault of the rep. However I really did want to be contacted probably weekly with an update but went weeks without hearing anything.
My Experience - 5.0/5.0 -
My point of contact, Dan, was so enjoyable to work with. He made it everything so easy
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent shop. Best in Austin and the surrounding area