Corzav's Collision & Glass McDonough

My Experience - 5.0/5.0 -

I am very big on customer service and being treated like I matter. My first impression at Corzav was that I mattered. Starting with the receptionist. She tried to put me at ease, assuring me that they could take care of my car. The updates I received on the different stages of progress put my mind at ease. I knew I was in good hands. But what really impressed me was the manager. He went beyond his duties for me. I got stuck in Atlanta traffic and he stayed after hours for me to get my car. He explained everything that was done as we inspected my car. It was hot outside but he did not get annoyed or frustrated with my questions. That's what I call customer service. I will happily recomm end Corzav to anyone needing collision work. Thanks to everyone that had a hand in repairing my car to make it look brand new.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I appreciate the customer service. LaToya, Misha, Marcus & Doc were great to answer all of my questions, keep me informed & assist with rental car facilitation. Im happy with the service received. Thank you.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone was great!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Well organized about business employees.

Customer Service - 5.0/5.0 -

Personable and friendly. They know their work.

Returned Clean

My Experience - 5.0/5.0 -

Your staff were friendly and professional which made the experience less stressful. The repairs were completed in a timely manner. I highly recommend their business for a professional, experienced and excellent auto body repairs

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The experience with Corzav’s Collision exceeded my expectations. Their team was welcoming and professional throughout the entire process. I would undoubtedly recommend Corzav’s Collision to family and friends who are in need of any type of collision repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great Service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent customer service and the repairs are outstanding!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service, outstanding workmanship.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

The turnaround time for the repair was really good. I was visiting from out of town and hit a deer. They got me in quick and restored my car to new. I can’t thank them enough.

Customer Service - 4.5/5.0 -

The ladies were extremely helpful and very responsive to my questions.

My Experience - 5.0/5.0 -

I was beyond impressed with the speed and quality of work! Very professional!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone was very professional in would recommend Everyone use them

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very detailed and nailed the perfection to my car

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The service was phenomenal and was very impressed with the updates and service

My Experience - 0.0/5.0 -

Not sure why but they left tape all around and over the gas cap not sure why

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0 -

Overall they did a good job

Repair Quality - 4.0/5.0 -

It's as I expected. The new paint doesn't quite match the 16 year old paint on the car, but it's very close, acceptable...

Customer Service - 4.5/5.0 -

My only problem is they waited for less than 2 hrs before closing to tell me the car was ready to pickup.....

Returned Clean

Likely to Recommend - 4.0/5.0 -

If the team work together to standard consistently, Corzav's would be more effective.

Repair Quality - 3.5/5.0 -

Paint work was not satisfactory. Items that should have been painted was missed. Details were not spotted in QC phase.

Customer Service - 4.5/5.0 -

Customer service stayed in contact with me through out the process but Carwise and Corzav's had two different descriptions at the same time.

Returned Clean

My Experience - 0.0/5.0 -

I explicitly told them about the IID device that’s installed in my car. I went over how to use it with them. I gave them the telephone number for the company that is in charge of it. They called and spoke to them and were told that they couldn’t disconnect it or turn it off. And instead of listening, they decided to completely disconnect my battery while they did the repairs as to not have to deal with the device installed in my car, which caused me to have to sit in your parking lot for three hours waiting on a tow Truck and I had to go and pay to get the device calibrated since it was locked out. I went over multiple times about the device and that it was court ordered and that it was unable to be turned off or removed. If they were unable to do it or were that unfamiliar with the device that they didn’t feel comfortable working on it they had every opportunity to tell me and I could’ve taken it to a different shop, I went out of my way to go and pick up extra connectors for them to use and have them dropped off but they decided it best to disconnect the battery the whole time my car was there. So instead I had to pay for a tow truck and I had to pay to have the device reprogrammed, even though I had done everything correctly ahead of time by notifying the company about the maintenance and that it would be in the shop. I’m very disappointed with the service and I wish at any point someone would’ve reached out to me and explained the situation, prior to me coming to pick up my car only to realize it wouldn’t crank and having to sit in the heat for three hours while I figured it out.