Coughlin Collision Center of Pataskala
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- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The repair center was excellent. Mike went above And beyond to communicate and listen.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was great. I sincerely appreciate you guys washing my truck before i picked it up. Everyone was very professional and friendly which made the whole experience awesome! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service!! They kept me informed and my car was done quickly. I would/have recommend Coughlin collision!! Thanks for making my experience great!!!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Perfect repair and quick and efficient. Also cleaned car inside & out. Couldn’t ask for better service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
My concern is the amount of time the shop might keep the car. Double the time one is told is not good. But the repair job looks great.
Repair Quality - 4.5/5.0 -
Repairs seem fine and car looks good. Was told parts were in and would be repaired in 5 to 7 business days. It took 14 business days, which is my only complaint. Ron Matheny was very professional and patiently answered each of my calls checking on my car. Thank you to Ron and to the folks who did the actual repairs.
Customer Service - 5.0/5.0 -
Dealt with Ron Matheny who was kind, patient and very knowledgeable.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
The paint job is horrible it has runs in the paint and dirt they tore up the weather stripping over spray on my window and I think they just repaired the finder instead of replacing it still has a small dint
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication, timely updates, friendly professional staff
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The rep from Coughlin contacted me on April 5 and left a voicemail that my vehicle should be ready before the weekend. I returned the call and left a voicemail to let me know. I never received a call back from them. I called again on the 15th only to be told my vehicle had been ready since the 7th and that they had left 2 voicemails. I received no call or voicemail. I contacted my phone carrier and have a copy of all calls and voicemails incoming and outgoing from the 5th -15th. There is nothing from Coughlin except the initial call on the 5th. I contacted State Farm about this matter and sent them a copy of the call log. Hertz has charged my credit card for $213.81 for the days that the rental was not returned. Coughlin is responsible for this and I expect to be reimbursed by Coughlin.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very good service highly satisfied
Likely to Recommend - 5.0/5.0 -
But I would make sure they knew which shop to go to, and to call Paraskala directly for an appointment.
Repair Quality - 5.0/5.0 -
Heath has excellent customer service skills. He took a customer who was angry about being run around central Ohio trying just to get an estimate, and calmed me down and made me feel more confident about dealing with Coughlin.
Customer Service - 5.0/5.0 -
At Pataskala, yes.