Courtesy Body Works

4.9 (966reviews)
98%
4707 Old Broadway,  Knoxville,  TN  37918
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Courtesy Body Works is Knoxville's Oldest Collision Repair Center opening in 1952. Now with over 72 years in business as a body shop through 3 generations of leadership from the Reynolds family and acquired by the Thompson Family in July 2024. We are centrally located in Knoxville, TN, we service all makes and models and work with all insurance companies; come in today to see the Courtesy Body Works difference.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (966)

Customers say
Overall Customer Satisfaction
Customers consistently praise Courtesy Body Works for delivering exceptional repair quality, with many noting their vehicles looked brand new or better than before their accidents. The shop receives high marks for its proactive communication, particularly the daily text updates that kept customers informed throughout the repair process. Timeliness is another standout strength, with numerous customers reporting their vehicles were completed on time or ahead of schedule. The friendly, professional, and welcoming staff atmosphere is frequently highlighted, with customers describing a seamless, stress-free experience from drop-off to pick-up. Several customers also appreciated the added touch of having their vehicles cleaned and detailed upon return. A small number of customers noted areas for improvement, including interior detailing consistency and parts replacement completeness, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"Courtesy body Works did a fantastic job at repairing my car. Would definitely use them again and we recommend ..." Read more
"... way to make things comfortable and professional. The work that was completed, on the day they said would be completed was exceptional. Everything was taken cared ..." Read more
"The entire staff was very cordial from the time we entered for an estimate. They stopped their lunch to take ..." Read more
"Exceptional job from start to finish. Look like new when they were finished everything fits back up perfect and ..." Read more
"Every repair I've ever had done at Courtesy is ALWAYS top rated and much appreciated. Very friendly folks as well!"
"Quality work, unbelievable turnaround time and updates that were meaningful yet not intrusive. Nice job."
"Our vehicle was actually finished two business days early."
"... way to make things comfortable and professional. The work that was completed, on the day they said would be completed was exceptional. Everything was taken cared of. Right ..." Read more
"I appreciate the speedy repair and the great job that was done."
"Everything was well done and faster than expected."
"... their pickup was so simple. Also really appreciated the daily text updates on the progress with my car. Thank you all for doing a great job!" Read more
"Got an update on the status of my car repair about every three days. If I called to ask a question, they answer ..." Read more
"Constant communication; very prompt"
"... of my repair. I never had to guess or wait because I got text updates regularly. I know my car is in good hands with Courtesy Body Works." Read more
"Yes by both automated messages and by phone. They are always either available or quick to respond."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Recommend you to anyone needing your services.

Repair Quality

Fantastic Job!!

Customer Service

Very nice and professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You all did good. I really appreciated getting a daily text up.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I wish something could have been done about the scar/scratching on the left front wheel. It used to be like new before the accident

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Everyone was so nice, and my car looks great! Thanks to everyone that was involved!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I'm completely satisfied with the results. All staff were very courteous and respectful. I would definitely recommend Courtesy Body Works.

Likely to Recommend

Have already recommended to someone.

Repair Quality

Totally satisfied with the quality of work. The staff were professional, friendly and treated .e with respect. Their team seems to be well coordinated.

Customer Service

Treated me with respect.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

all work was done as promised

Customer Service

Bob was outstanding kept me informed of repair progress and even delivered my repaired vehicle personally

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very Likely

Repair Quality

Great job on my car .. Everybody deserves 5 ***** Stars

Customer Service

Great job on everything

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was impressed at the professionalism, atmosphere, courtesy, helpfulness and knowledge of everyone there. The customer service exhibited is rare today. Thank you for making our experience the best possible.

My Experience

Likely to Recommend

Repair Quality

Great communication on a daily basis

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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