Crabtree Collision Center
In operation 35 years, 16 years at this location.
Crabtree collision center is conveniently located in Watertown, CT. Our goal is to provide our customers with high quality repairs. We also provide customer communication throughout the repair process by text and email for our customers. Crabtree collision center has been serving Connecticut with quality auto body repairs. We stand behind our product 100% ! Here at Crabtree collision center we want to keep you as a customer for years to come. We can handle your claim from start to finish. We will administer your insurance claim for a precise and hassle free repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m totally satisfied with repair ,Rich presented us with flawless done job thank you Rich and all team that was working to make my car great again Mark
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
I chose a Lexus Certified Collision Center because I expected the repairs to be done right the first time. Instead, my vehicle was returned with incorrectly installed seat belts and broken glass still inside from the windshield replacement. Because of the seat belt issue, I had to cancel my personal appointments until it was corrected. I spoke with Kevin and he stayed in touch, arranging a loaner, and making sure everything was fixed. Rose was also very helpful. While I appreciate how they handled the situation, these issues should have been been caught before the vehicle was returned. I expected better quality control from a Lexus Certified Collision Center.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was always informed of any tasks that I needed to do and was updated properly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
As of this time I am satisfied with the repair. Some things that were confusing for me was that Geico said Enterprise would be the rental but when I got to Crabtree, they said that they would give the rental. That was a bit confusing. Everyone I dealt with was friendly and polite. Rosalba and Rich did a good job.
Customer Service - 5.0/5.0 -
See comments from question 1
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Professional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kevin & Rosalba were great.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
I felt there could have been more communication about the stays of the repairs. It took longer than expected and I would have preferred more regular updates even if just by text. Other than that, I found the staff to be very professional and courteous. They were a pleasure to deal with
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
10 – I would definitely recommend this repair shop to my friends and family. They completed the repairs ahead of schedule, kept me informed throughout the process, and provided excellent service from start to finish. The entire experience was smooth, professional, hassle free, and stress free.
Repair Quality - 5.0/5.0 -
Crabtree Collision Center provided an exceptional experience for me. Kevin Villon and his team were outstanding throughout the entire repair process. Their excellent communication kept me informed and stress-free every step of the way. It’s evident that they take pride in their work and genuinely care about their customers. I’m thrilled with the results and highly recommend Kevin Villon and the team at Crabtree Collision Center to anyone in need of collision repairs. Thank you for a fantastic experience!
Customer Service - 5.0/5.0 -
Excellent customer service from start to finish. The staff was friendly, professional, and kept me informed throughout the repair process. They answered all my questions, made everything easy, and delivered my vehicle as promised. Very satisfied with the experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jayren and his team were very considerate and communicative throughout the process. I appreciate him taking the initiative to coordinate with my insurance/Lexus, send me frequent updates, and being mindful of how the quote could impact my premium rate. I typically do not trust dealership services because of all the horror stories I heard, but my experiences with Crabtree have been positive so far.
Customer Service - 5.0/5.0 -
Please see my previous comment.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks perfect and customer service is exceptional