Crabtree Collision Center
In operation 35 years, 16 years at this location.
Crabtree collision center is conveniently located in Watertown, CT. Our goal is to provide our customers with high quality repairs. We also provide customer communication throughout the repair process by text and email for our customers. Crabtree collision center has been serving Connecticut with quality auto body repairs. We stand behind our product 100% ! Here at Crabtree collision center we want to keep you as a customer for years to come. We can handle your claim from start to finish. We will administer your insurance claim for a precise and hassle free repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
Things were not relayed clearly to my insurance. I was informed by my insurance that my car was done on June 28 and my insurance was informed that my car was picked up on June 30 when I did not get my car until August 7 when it was actually ready. The work was done well but the communication was greatly disappointing.
Customer Service - 2.0/5.0 -
Things were not relayed clearly to my insurance. I was informed by my insurance that my car was done on June 28 and my insurance was informed that my car was picked up on June 30 when I did not get my car until August 7 when it was actually ready. The work was done well but the communication was greatly disappointing. Nobody ever seemed to be able to get a hold of Michael. Anytime I called for an update he seemed to have “just stepped out“. He didn’t understand how Allstate was getting updates about my vehicle that he claimed were never sent out despite Allstate saying that they had received the reports directly from Crabtree/Michael
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Just good and understanding and great workmanship
Customer Service - 5.0/5.0 -
Friendly easy to talk to
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m totally satisfied with repair ,Rich presented us with flawless done job thank you Rich and all team that was working to make my car great again Mark
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
I chose a Lexus Certified Collision Center because I expected the repairs to be done right the first time. Instead, my vehicle was returned with incorrectly installed seat belts and broken glass still inside from the windshield replacement. Because of the seat belt issue, I had to cancel my personal appointments until it was corrected. I spoke with Kevin and he stayed in touch, arranging a loaner, and making sure everything was fixed. Rose was also very helpful. While I appreciate how they handled the situation, these issues should have been been caught before the vehicle was returned. I expected better quality control from a Lexus Certified Collision Center.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was always informed of any tasks that I needed to do and was updated properly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
As of this time I am satisfied with the repair. Some things that were confusing for me was that Geico said Enterprise would be the rental but when I got to Crabtree, they said that they would give the rental. That was a bit confusing. Everyone I dealt with was friendly and polite. Rosalba and Rich did a good job.
Customer Service - 5.0/5.0 -
See comments from question 1
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Professional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kevin & Rosalba were great.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
I felt there could have been more communication about the stays of the repairs. It took longer than expected and I would have preferred more regular updates even if just by text. Other than that, I found the staff to be very professional and courteous. They were a pleasure to deal with