Crabtree Collision Center
In operation 35 years, 16 years at this location.
Crabtree collision center is conveniently located in Watertown, CT. Our goal is to provide our customers with high quality repairs. We also provide customer communication throughout the repair process by text and email for our customers. Crabtree collision center has been serving Connecticut with quality auto body repairs. We stand behind our product 100% ! Here at Crabtree collision center we want to keep you as a customer for years to come. We can handle your claim from start to finish. We will administer your insurance claim for a precise and hassle free repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 2.5/5.0 -
For my first experience a 5
Repair Quality - 1.5/5.0 -
Active pre-collision sensor on , they didn’t paint my driver side door correctly and the driver side window scroll down a lot slower compared to the passenger window.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I went to Crabtree Collision Center to have my car repaired, and I couldn’t be happier with the service I received from start to finish. Getting a quote was easy, and I never felt pressured to make a decision right away. Once I was ready to drop off my car, they provided me with a ride home since my insurance did not cover a rental car. I was told my car would be ready within three weeks, and they completed the repairs within that timeframe. The work was done very well, and I was extremely pleased with the results. My car was clean inside and out, and the interior was exactly as I had left it when I dropped it off. I also received text updates from Jay throughout the repair process, which was especially helpful and helped ease my anxiety about the repairs. Another great convenience was that my car was delivered to a nearby Lexus dealership at the end of the repair, which made picking it up very easy for me. Overall, I was extremely satisfied with the service and would definitely recommend Crabtree Collision Center. Thank you again to Jay and everyone who worked on my vehicle!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
The team that fixed our car did a very thorough job. They took their time to pay attention to every detail and our car looks beautiful again. Everyone that has asked me where we got it fixed I tell them Crabtree Collision. You guys did the best job ever! Thank you!!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Easy to arrange convenient time. Good communication.
Customer Service - 5.0/5.0 -
Rich was great.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Imperfections in paint - a few fish eyes, visible tape lines along the plastic trim showing the old paint, debris trapped between clear coat and base signifies unideal (dirty) shop conditions for painting. Also there were a couple new scratches in the new paint that I didn’t notice until I got home from pick up. Positives: Friendly staff and great service, communication was clear and addressed all of my concerns. Turn around time was fast, although I’m sure that helped contribute to the ding on paint quality. Overall, it was a good experience.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Katie kept in contact with me as work progressed on my car. I appreciated this tremendously
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Very organized and professional. And quick.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Good job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They are an amazing body shop like I said my car came out better than I thought it looks as good as the day I bought it so I really appreciate the work they did.
Repair Quality - 5.0/5.0 -
My car came out better than I thought. Looks as good as the day I bought it I’m very satisfied.
Customer Service - 5.0/5.0 -
I’m very satisfied with the Customer Service. They kept me informed as to how my car was coming out. The only one thing I need to do is call them back tomorrow morning because my windshield refill bottle has a leak in it. It could be a hose that got disconnected or the bottle that holds the windshield fluid has a crack in it. Hopefully they will get me in right away so we can get it fixed otherwise I’m very satisfied with the car.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 1.0/5.0 -
Worst service ever. 21 days and still no repair. How can you sell a car that you can’ service
Customer Service - 4.0/5.0 -
Good person but service is not getting the work done.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were very easy to contact with updates on the repairs of my vehicle. Having one person, Jay, assigned to my vehicle was convenient.
Customer Service - 5.0/5.0 -
Customer service was always easy to contact.