Crabtree Collision Center
In operation 35 years, 16 years at this location.
Crabtree collision center is conveniently located in Watertown, CT. Our goal is to provide our customers with high quality repairs. We also provide customer communication throughout the repair process by text and email for our customers. Crabtree collision center has been serving Connecticut with quality auto body repairs. We stand behind our product 100% ! Here at Crabtree collision center we want to keep you as a customer for years to come. We can handle your claim from start to finish. We will administer your insurance claim for a precise and hassle free repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs are better than factory, can’t even tell what panels are repainted or not. Bumper gaps are actually better than before
Customer Service - 5.0/5.0 -
Manny was great to work with. Made the whole process real smooth. He really made sure my truck came out how I would want it to
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
They did excellent work to repair my car,so yes.
Repair Quality - 5.0/5.0 -
Crabtree Collision Center was excellent. They kept me up to date on everything. Katherine Ytuarte was excellent in dealing with Crabtree. Thank You
Customer Service - 5.0/5.0 -
Who ever worked on my car did excellent repair work.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Besides the few hiccups the services was good
Repair Quality - 2.0/5.0 -
Fender liner on passenger side rear tire had a piece hanging out. Fixed it my self. Subwoofers we removed not an issues. It was required for the repair. But it was placed back with wires riped out from the battery. That could easily have been unscrewed out, had to again fix it my self. Payment, I was told by the insurance company, the adjuster and my lawyer that you guys were supposed to deal with Allstate for payment day of pick up I'm being told, that I owe partial payment, for the original check I asked again wouldn't you guys talk to them for that payment I was told no. Had to pay on my card because I wasn't going to driver over an 1 HR to look for a check I was told I didn't need. I called about the subs to have it addressed and see what was removed never got a call back. Had to waste time checking every single wire and connection to make sure it was right
Customer Service - 3.5/5.0 -
Fender liner on passenger side rear tire had a piece hanging out. Fixed it my self. Subwoofers we removed not an issues. It was required for the repair. But it was placed back with wires riped out from the battery. That could easily have been unscrewed out, had to again fix it my self. Payment, I was told by the insurance company, the adjuster and my lawyer that you guys were supposed to deal with Allstate for payment day of pick up I'm being told, that I owe partial payment, for the original check I asked again wouldn't you guys talk to them for that payment I was told no. Had to pay on my card because I wasn't going to driver over an 1 HR to look for a check I was told I didn't need. I called about the subs to have it addressed and see what was removed never got a call back. Had to waste time checking every single wire and connection to make sure it was right The person I was in contact with did provide good customer service
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
I have been a customer (formally of County Line Nissan) for over 40 years. I took my car to the Collision Center. I had had my car detailed before I brought it in. It came back with the right back door dirty as if it had been left open while something were being sprayed. The back seat was dirty. It had been shoved in so the seatbelts were unusable. The emergency kit in the trunk had been pulled out and not replaced. Someone left their empty water bottle in the trunk. I was told my right brake light wasn’t working. I took the car in to the Nissan dealership and was told by Gary Hadley that there was no bulb in the socket. To top it off, the loaner car lacked Satellite Radio. To be fair, Rose who is the greeter at the Collision Center is great. Mr. Crabtree, I once met you at the Nissan Dealership in Middlebury. My expectation is that you will make this right. Thank you. Ellen R. Montville
Customer Service - 1.5/5.0 -
I have been a customer (formally of County Line Nissan) for over 40 years. I took my car to the Collision Center. I had had my car detailed before I brought it in. It came back with the right back door dirty as if it had been left open while something were being sprayed. The back seat was dirty. It had been shoved in so the seatbelts were unusable. The emergency kit in the trunk had been pulled out and not replaced. Someone left their empty water bottle in the trunk. I was told my right brake light wasn’t working. I took the car in to the Nissan dealership and was told by Gary Hadley that there was no bulb in the socket. To top it off, the loaner car lacked Satellite Radio. To be fair, Rose who is the greeter at the Collision Center is great. Mr. Crabtree, I once met you at the Nissan Dealership in Middlebury. My expectation is that you will make this right. Thank you. Ellen R. Montville
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A++++Great friendly people and a Great job Fixing my car
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work!
Customer Service - 5.0/5.0 -
Best service I have received anywhere I have done business with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great service!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Rose was excellent and Manny coordinated activity every step of the way!