Crabtree Collision Center
In operation 35 years, 16 years at this location.
Crabtree collision center is conveniently located in Watertown, CT. Our goal is to provide our customers with high quality repairs. We also provide customer communication throughout the repair process by text and email for our customers. Crabtree collision center has been serving Connecticut with quality auto body repairs. We stand behind our product 100% ! Here at Crabtree collision center we want to keep you as a customer for years to come. We can handle your claim from start to finish. We will administer your insurance claim for a precise and hassle free repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 3.0/5.0 -
Depends On the work.
Repair Quality - 4.5/5.0 -
In the end, the car repairs came out great. But it took a really long time without much communication from the repair center on status.
Customer Service - 3.0/5.0 -
There were a lot of delays in this repair and getting updates on status was like pulling teeth. When you do get to talk to Katie, she was great- very friendly and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Crabtree Collision made the entire process, from start to finish, a very easy and painless experience. They handled the claim with my insurance company in its entirety and the quality of work was top notch. Thank you to Kevin and the entire team.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and easy to work with
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0 -
I know that I have a 2015 and they don’t make those parts anymore so it probably took you guys a long time to find my part…you could have told me that’s what you all were doing.
Repair Quality - 3.5/5.0 -
I’m satisfied with the work. Not Satisfied with the length of time it took. It was 17 days that you all had my car.
Customer Service - 5.0/5.0 -
Everyone was pleasant.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would never recommend them. I would actually tell people that they should not even look at that place. I always like to give positive reviews. I have never been so unsatisfied or felt ignored like with a place that could never answer my questions from the beginning. I work all over the state and see a lot of people and when I get asked about places, I tend to have a company in mind. And, I would have them in mind to remember that this is a place that for what I know did not do a good job, nor provided me with what they said. I did not sig anything so they are responsible for my car.
Repair Quality - 0.5/5.0 -
I still do not have my car. The person never calls and ny car is supposed to be done. I called and they never called back. I will call the Consumer Protection, the BBB, and Office of Attorney General to make a complaint about this dealership. Every time I called and asked about my car, what I get that I need to wait for the person who is in charge of my car. He never calls.
Customer Service - 0.5/5.0 -
Horrible. I already explained. Maybe what I need to do is to call the police dept to see if someone is able to come with me to get my car.
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
The quality of work needs improvement. A section of the front bumper near the left headlight is slightly protruding. I requested that this be corrected, but it remains unchanged.
Customer Service - 4.5/5.0 -
Jayden was easy to deal with!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0 -
Very likely
Repair Quality - 4.5/5.0 -
Entire repair experience was exceptional Only negative experience was, it took too long to pick my car.
Customer Service - 5.0/5.0 -
Extremely happy with your customer service team very friendly and helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Rosaba y Richi
Customer Service - 5.0/5.0 -
Rosalva y Rich
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Likely But why return car with less gas than they originally got in it? I had to top off my loaner- bad form!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Looks great