Craft Collision Center - Moneta

4.9 (1,187reviews)
100%
12281 Moneta Rd,  Moneta,  VA  24121

In operation 38 years, 12 years at this location.

At Craft Collision Center, customer satisfaction and a quality finished product have been our highest priorities since 1989. By combining outstanding customer service with over 40 years of expertise in the automotive industry, our goal is simply to bring your vehicle to its pre-accident condition in a timely manner with as little disruption to you as possible. Whether you need a major collision repair or just a simple ding removed. We offer complete auto body repair for all makes and models of vehicles. State-of-the-art frame straightening equipment and computerized frame measuring system, which allows us to restore your car to its pre-accident specifications. Computerized paint mixing and matching so repair areas will look just like the undamaged parts of your car. Computerized paint booths, providing a controlled painting environment with baked-on paint finish.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,187)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team is widely recognized for proactive and thorough communication, keeping customers informed through texts, calls, and updates at every stage of the repair process. Timeliness is a frequent highlight, with numerous repairs completed ahead of schedule. Customers also appreciate the professionalism, friendliness, and patience shown when navigating insurance challenges. A few customers noted areas for improvement, including cleanliness of vehicles upon pickup, occasional delays in follow-up communication, and minor issues discovered after repairs, all of which were mentioned directly in customer feedback.
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"... Collision multiple times now and they never disappoint. They do hands down some of the best work in the area. I take pride in my cars and they always make sure ..." Read more
"... communicated well throughout the entire process, and the quality of their workmanship is second to none." Read more
"... on my Lincoln. What impressed me the most is how they stay in contact with the client and let them know what is going on. Everyone that I had contact with ..." Read more
"Repair was spotless, as good as new! In the above and beyond category, the interior was ..." Read more
"... interactions. Couldnt have been more happy with the repairs, the team did a phenomenal job!" Read more
"Thankful that repairs were completed before the approximate date given."
"Job was done as promised, and on time! Communication was great throughout the process. Car ..." Read more
"My car was the next morning after it was promised but it was perfect so I am very happy."
"Due to the need to remove the window, it took longer but I would rather it be late and done correctly."
"... Craft Collision. When my vehicle is there for repair, I am frequently texted updates on the repairs or what additional repairs are needed. And the repair ..." Read more
"... were completed expeditiously and to my satisfaction. Communication regarding status of repair was timely. Well done to the team at Craft Collision Center." Read more
"... get back to us to follow up to estimate request, Once we got back in touch, communication was great." Read more

My Experience

Every step of the process from setting up an appointment with Sarah, obtaining an estimate from Tyler along with answering follow-up questions, to pickup/checkout with Brad was handled with courtesy, efficiently and professionalism.

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My Experience

What a beautiful job you did!! And the unexpected surprise interior cleaning made me feel like a valuable customer! Sarah, Tyler and Brad where very helpful and answered all of the questions I had! Top notch shop!! Thank you ✌🏻

My Experience

I was updated on the work being done. They never did anything unless it was approved by me. The work was finished ahead of time and it looks great. They also washed my car which was so nice of them to do that . I would reccomend these highly qualified guys to my friends and neighbors. Btw they have the best commercials on morning tv.

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Car looks fantastic!

Customer Service

I felt completely supported by the team at Craft. Tyler and Sarah were very clear about the process and timeline, coordinated with the insurance company (I was rear-ended by a box truck) to make sure everything was covered, and kept me updated. Brad reviewed the repair work with me to make sure I understood and was satisfied.

Returned Clean

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My Experience

Tyler was super helpful and getting me set up for repair. He handled the additional paper work which had my life soooo much easier! The final hand off went well with Sarah and she explained what was covered once I left. Gave me a ton of relief knowing your company has my back! I will definitely be using you guys again for any body repairs!!

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Returned Clean

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My Experience

Craft collision did an excellent job on my car and they also got it to look like it was never involved in an accident

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My Experience

These folks are awesome! They took our car when they said they could and repaired and delivered on time. Excellent work!

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Returned Clean

My Experience

Brad and Tyler were awesome from start to finish of my repair. Unfortunately I can’t say the same about Allstate and their time consuming approach to supplement approvals. I will definitely recommend Craft Collision- Moneta.

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Brad, Tyler and Sarah were excellent to work with. They kept me well informed and resolved any issues to my complete satisfaction.

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Returned Clean

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My Experience

Sarah, Tyler, and Brad were professional and responsive. Excellent work.

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Tyler, Brad, and Sarah were professional and responsive.

My Experience

Brad and Tyler did a great job start to finish. Great communication and great repairs! Thanks guys!

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Brad and Tyler did a great job from start to finish. Great communication and great repair work!

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Returned Clean

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My Experience

I have always received excellent service from the employees at Craft Collision. When my vehicle is there for repair, I am frequently texted updates on the repairs or what additional repairs are needed. And the repair results are excellent. Definitely my choice for all my vehicle repairs in this area. Thanks to all the staff at Craft Collision.

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Have recommended them many times to friends

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Excellent service. Have not experienced anything less over the years

Returned Clean

My Experience

Your “team” & Moneta did an excellent job of keeping me informed with all the details of this laborious claim. Brad. Sarah. Tyler. I wouldn’t have pulled my hair out if I was still dealing with Allstate..

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Beautifully clean with paint match

Repair Quality

Brad, Tyler & Sarah walk through every minor detail of every possible piece of paperwork with Allstate insurance and then some. Oh yes & my truck looks gorgeous!

Customer Service

Returned Clean