Craig's Automotive Collision Center

4.9 (917reviews)

97%

(509) 482-2800

6321 N. Cincinnati, Spokane, WA 99208

97%

See Photos

6321 N. Cincinnati
Spokane, WA 99208

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

About Craig's Automotive Collision Center

See Photos

6321 N. Cincinnati
Spokane, WA 99208

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 43 years.

Full collision service: Paint, Body, Structural, Frame, Light Mechanical and great customer service. Craig's has served the Spokane area for over 40 years. Pride in workmanship is always at the top of our objectives. Insurance work always welcomed. Visit us next time you need a collision specialist. Big enough to serve you and small enough to know you. Thank you for choosing C R A I G' S. We are remaining open to serve our community at this time. Photo estimating available.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Motorcycle Repair
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Genesis

Hyundai

I-Car

Jeep

Kia

Ram

Call

Website

Reviews (917)

Sort By:
Newest
Rating

812 Customers Rated

5 Stars

83.2% Complete

(763)
4 Stars

3.5% Complete

(32)
3 Stars

0.3% Complete

(3)
2 Stars

0.8% Complete

(7)
1 Star

0.3% Complete

(3)
< 1 Star

0.4% Complete

(4)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its exceptional quality of repairs, with many noting their vehicles looked brand new upon return. The team is widely recognized for outstanding professionalism, friendliness, and going above and beyond expectations. Frequent highlights include thorough communication throughout the repair process, seamless insurance claim handling, and the pleasant surprise of vehicles being cleaned inside and out. Customers also appreciate the accurate estimates and timely completions. A few customers noted improvement opportunities directly from their experiences, including better proactive updates when timelines extend unexpectedly, and ensuring all structural and mechanical repairs are fully completed before vehicle return.

Select to learn more

Service Quality
Timeliness
Communication

"After my car accident, Craigs automotive made what could have been a stressful experience incredibly smooth. Their communication was excellent from start to ..." Read more

"... best shop in town by a significant margin. Their quality and attention to detail is top notch. High quality paint materials and excellent color matching." Read more

"... ton of work on our vehicles over the years! Their quality of work is fantastic and their customer servicecommunication has always been great!" Read more

"... Automotive for some time now and have always had excellent service, reliability and top notch quality of repair. They communicate with insurance companies with ease ..." Read more

"My 16 yr old car came back looking absolutely brand new & spotless inside & out. Was incredibly happy with all the work ..." Read more

"... estimated amount and times were very accurate. They got us in and out in a reasonable amount of time and took care of the insurance and rental car...above and beyond." Read more

"Finished before the estimated time."

"Car looks great and was so clean. Wish it could have been done sooner but understand that it must be done well and right. I was surprised by the extended ..." Read more

"Several unexpected delays but was constantly kept informed by the service manager. My car was being restored over ..." Read more

"... been a stressful experience incredibly smooth. Their communication was excellent from start to finish, they were easy to work with, and they handled everything with my ..." Read more

"Craig's notified me when the job scope got bigger and was prompt with the new quote."

"Best updates Ive ever had and easiest insurance claim weve ever dealt with."

"... team did a great job with repairing my vehicle. They kept in constant communication about the repairs, and made the process seamless." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"After my car accident, Craigs automotive made what could have been a stressful experience incredibly smooth. Their communication was excellent from start to ..." Read more

"... best shop in town by a significant margin. Their quality and attention to detail is top notch. High quality paint materials and excellent color matching." Read more

"... ton of work on our vehicles over the years! Their quality of work is fantastic and their customer servicecommunication has always been great!" Read more

"... Automotive for some time now and have always had excellent service, reliability and top notch quality of repair. They communicate with insurance companies with ease ..." Read more

"My 16 yr old car came back looking absolutely brand new & spotless inside & out. Was incredibly happy with all the work ..." Read more

"... estimated amount and times were very accurate. They got us in and out in a reasonable amount of time and took care of the insurance and rental car...above and beyond." Read more

"Finished before the estimated time."

"Car looks great and was so clean. Wish it could have been done sooner but understand that it must be done well and right. I was surprised by the extended ..." Read more

"Several unexpected delays but was constantly kept informed by the service manager. My car was being restored over ..." Read more

"... been a stressful experience incredibly smooth. Their communication was excellent from start to finish, they were easy to work with, and they handled everything with my ..." Read more

"Craig's notified me when the job scope got bigger and was prompt with the new quote."

"Best updates Ive ever had and easiest insurance claim weve ever dealt with."

"... team did a great job with repairing my vehicle. They kept in constant communication about the repairs, and made the process seamless." Read more

Bardella (Mazda owner) reviewed 9/25/26

Patty (Honda owner) reviewed 9/18/26

Thank you so much for repairing my car and not gouging me for parts that were not necessary. You went above and beyond my expectations & I will refer your business as much as possible.

Niranjan (Subaru owner) reviewed 9/18/26

Repair looked great and service was excellent

Service was excellent

Harly (Chevrolet owner) reviewed 9/16/26

Sarah (Ford owner) reviewed 9/5/26

Kathy (Audi owner) reviewed 9/3/26

Yes! I definitely will recommend them to my friends

My car looks great! I love my car again!

They kept us informed on the progress of our car and we're very personable and friendly!

Kara (Audi owner) reviewed 8/31/26

Great customer service and happy with the repair to my car!

Donna (Nissan owner) reviewed 8/27/26

Sheila (Nissan owner) reviewed 8/25/26

All I would talk about great service and great staff!!

Guy's are always amazing like I got a new truck thank you guys again!!

Another job done very well it's like I got a brand new truck thank you guys for going above and beyond

Donna (Lexus owner) reviewed 8/24/26

Timothy (RAM owner) reviewed 8/18/26

They were very professional and and courteous and the shop employees did an awesome job the work is better than original i am very pleased with the job and service that they provided

Mathew (Volvo owner) reviewed 8/18/26

Terry (Honda owner) reviewed 8/18/26

Michael (Mazda owner) reviewed 8/17/26

Danielle (Subaru owner) reviewed 8/13/26

Eric was kind and gave regular updates. Very helpful!

Robert (Chevrolet owner) reviewed 8/13/26

Just waiting to find out the outcome of the hood issue. There are three cracks in the hood that were not there prior to the accident

They have been great to communicate with so far.

Naren (Dodge owner) reviewed 8/7/26

The team did a great job with repairing my vehicle. They kept in constant communication about the repairs, and made the process seamless.

Great customer service

Kimberley (Subaru owner) reviewed 8/3/26

They do excellent work my 3rd time in 2 years

Very great work

Very professional

Dorothy (Honda owner) reviewed 7/27/26

Car looks great and was so clean. Wish it could have been done sooner but understand that it must be done well and right. I was surprised by the extended timeline, so you might be better on the updates.

I took the survey twice already.

Joseph (Jeep owner) reviewed 7/27/26

Top of reviews

Toby's Body & Fender, Inc.

5.0 1,968 reviews
1022 N Normandie St
Spokane, WA 99201
American Way Auto Body

5.0 1,790 reviews
6614 E. Trent Ave
Spokane, WA 99212
Gerber Collision & Glass - Spo...

4.9 3,273 reviews
1318 W 2nd Ave
Spokane, WA 99201

view more shops in: Spokane | 99208

Normally it's not possible for an auto body shop to provide an accurate estimate over the phone because they will need to inspect the vehicle for hidden structural damage.

Craig's Automotive Collision Center

Take photos and get an online estimate

Schedule an estimate appointment

About Craig's Automotive Collision Center

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (917)

812 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 3.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean