Crash Champions #0049 Lake Conroe
In operation 11 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 0.0/5.0 -
It took 2 weeks to replace a rear window. Caused so much inconvinience. Nobody called us exteremly unhappy
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
This was the most stress-less experience I've ever had in dealing with vehicle issues.
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Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 0.5/5.0 -
Please read what I wrote on the first questio. The staff was really nice and polite. But they did a horrible job and lied to me.
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0 -
I give them a 10 for being polite, but I did not have the greatest experience. My first attempt at picking up my car wash joke. I went on paid my deductible and they handed me my key. Upon inspection I could clearly see that the bumper they put on my car didn't fit. I understand that it was a refurbished bumper it the least they could do was make it look good. It clearly didn't fit. None of the seams were flush. I went in and got the manager. He was very polite but insulted me by telling me the bumper expanded due to it sitting out in the sun, and that's why none of the seams were flush. He tried popping it in to no avail. I don't know if because I'm a woman that he thought I would believe that, but anyone with a brain would know that that isn't normal. We live in Texas, if that were the case then every at I this state would be busting at the seams. Now that that's out of the way let me talk about the paint job. It was horrible. It looked dented because there was so much orange peel. They didnt buff the car. The manager assured me he would take care of everything. Again, he is very polite and because of that I'm not giving Service King a 0. He also told me he would get my car detailed for my trouble. Well today I picked up the car. The bumper and paint job looks good, even though he did not detail my car as promised. Not only was the outside very dusty but there is a thick layer of residue all over my leather seats. It looks like they were upset to do the work again so they sanded and worked on my car with the windows down. It's so dusty I have to get the inside professionally cleaned. This was such a horrible experience.
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0 -
Took too long.
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0 -
Excellent service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wow. Impressed with the service.
Customer Service - 5.0/5.0
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Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0 -
They said I could pick up my car on a Saturday before 1pm. I arrive 20 min prior, and no one is there. i live 20 minutes away so not easy to come back. Called that day, left voicemails and emails. I never received a call on monday to explain or apologize. Very inconvenient and rude.