Crash Champions #0115 Allentown
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication, very easy to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Absolutely unacceptable experience with Crash Champions. From the beginning, they were extremely unprofessional and had terrible communication. I was told that the repairs would take approximately 15 days, but they kept my vehicle for 36 days. During that time, the delivery date was repeatedly delayed, and I was never given a clear or specific explanation as to why my vehicle was taking so long. I finally picked up my vehicle on July 26. Before leaving, I specifically asked the employee at the office how much I owed. I paid the amount I was told, and they handed me my keys. Nobody told me there was an additional balance or that I needed to make another payment. Then, about a month later, they contacted me by email accusing me of taking my vehicle without making the full payment. This is completely disrespectful and unacceptable. If there was a remaining balance, I should have been informed when I picked up my vehicle. I did exactly what their employee instructed me to do. Their lack of communication and professionalism is not my responsibility. This experience showed a serious lack of responsibility, respect, transparency, and professional ethics. I would NOT recommend Crash Champions to anyone. Save yourself the frustration and take your vehicle somewhere else.
Customer Service - 0.5/5.0 -
Absolutely unacceptable experience with Crash Champions. From the beginning, they were extremely unprofessional and had terrible communication. I was told that the repairs would take approximately 15 days, but they kept my vehicle for 36 days. During that time, the delivery date was repeatedly delayed, and I was never given a clear or specific explanation as to why my vehicle was taking so long. I finally picked up my vehicle on July 26. Before leaving, I specifically asked the employee at the office how much I owed. I paid the amount I was told, and they handed me my keys. Nobody told me there was an additional balance or that I needed to make another payment. Then, about a month later, they contacted me by email accusing me of taking my vehicle without making the full payment. This is completely disrespectful and unacceptable. If there was a remaining balance, I should have been informed when I picked up my vehicle. I did exactly what their employee instructed me to do. Their lack of communication and professionalism is not my responsibility. This experience showed a serious lack of responsibility, respect, transparency, and professional ethics. I would NOT recommend Crash Champions to anyone. Save yourself the frustration and take your vehicle somewhere else.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional service from start to finish.
Customer Service - 5.0/5.0 -
Customer service was amazing. I worked primarily with Mark Griffith, who was super professional and responsive with any questions I had.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick and efficient process.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I’ve already recommended it to two people!
Repair Quality - 5.0/5.0 -
Customer service was on point, repair is perfect, and my vehicle was fixed way ahead of schedule! 10/10 Thank y'all so much!
Customer Service - 5.0/5.0 -
Everyone answered my questions perfectly and I was pleased with how seamless y’all communicated with my insurance.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A part of the hood area isn’t sitting correctly so the guy took pictures to order a new part to replace it. Noticed there’s a piece on the lower part of the bumper area that isn’t attached all the way so it’s just hanging there and rattles when we start the car. Need that to be fixed as well. Will show the guy when we take it over to get the other piece replaced. The guy we worked with was very professional and listened to our concerns, took his time explaining everything that was done and how he was going to correct the issue about the hood.
Customer Service - 5.0/5.0 -
Very professional, answered all our questions, explained everything to us and quickly started the process to replace one of the parts that isn’t fitting correctly at the hood part.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Replaced what was needed and I got credit so that I could replace my bumper with a better after market bumper!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciated that the technician allowed me to pick up my car although a part, plastic undercarriage plate, was on back order.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very helpful
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
I found your prices much higher than other services. My insurance company selected you.