Crash Champions #0150 Herndon Reston
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Korean
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent center
Customer Service - 5.0/5.0 -
Honest, professional, excellent work
Returned Clean
My Experience - 0.0/5.0 -
Despite multiple communications they submitted the claim under the wrong insurance costing me to pay my deductible rather than the libel party - this has cause significant issues as the other claim had my rental- and then as soon as I got home I noticed the plastic casing was not flush or snapped in properly. I ended up clicking it in place myself so the cap of the side mirror didn’t come off- that’s concerning it wasn’t caught fire signing off as that was the only repair not a footnote of a large scale job. The ppl in the office are nice but at the end of the day both the work and logistics if proper billing had issues. I will definitely not be recommending- there was zero apologies or accountability to messing up the billing either which is unfortunate
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Angel and the woman who works at the front desk were phenomenal. They both did small things to make the process easier. Appreciated the text updates and partnership with enterprise. Would highly recommend!
My Experience - 5.0/5.0 -
Everyone was friendly, especially Nicole!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair work looks great. The Crash Champions team updated me daily on the progress. They are a 10/10!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very personable, professional and efficient
Likely to Recommend - 5.0/5.0 -
Absolutely will recommend
Repair Quality - 5.0/5.0 -
Everyone was personable, professional and efficient.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Loved the repair and your transparency. What I didn't like were all of the estimated dates. I called before bringing my car over and was told it should probably take about a week for the repair. My first estimated date was 21 days.then two weeks, followed by 10 days, and 7 days. Car was ready in 4. You need to do a better job with your estimatess
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Overall, extremely happy with the team. However, can do a better job of estimating completion dates. Appreciate they got shorter, but a new date almost every day was a bit much. Also, before I brought my car in, I was told it would take about a week to repair. Imagine my surprise when my initial estimate was 21 days.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Wonderful service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
100%
Repair Quality - 5.0/5.0 -
All good
Customer Service - 5.0/5.0 -
All good