Caliber - Chantilly Expo Center
14150 Willard Road,
Chantilly,
VA
20151
USA
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Ford
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as professional, courteous, friendly, and treating customers like family rather than just numbers. The quality of repairs receives outstanding feedback, with many noting their vehicles look brand new or better than before the accident. Communication throughout the repair process is highly valued, with customers appreciating regular text updates and proactive information sharing. Timeliness is generally excellent, with many repairs completed ahead of schedule. The shop's attention to detail, including cleaning vehicles before return, creates a positive experience during stressful situations. While some customers noted minor delays due to parts availability or calibration issues, the staff's transparency and willingness to address concerns maintains high satisfaction levels.
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Service Quality
"I had a great experience with the staff, it felt very welcoming considering the reason I was there was due to a car ..."
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"Caliber did a great job. You can't tell the van was in an accident. The personnel are very professional and helpful. ..."
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"The shop-level customer service was fantastic! Extremely helpful, knowledgeable, and customer-focused. The corporate-level ..."
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"Best overall staff Ive ever experienced! Kudos to the entire team!"
"Everyone at Caliber Collision was super helpful, professional, and knowledgeable. They were very responsive and ..."
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"It was ready earlier"
"... communication through the whole process. Super responsive and my car was done earlier than expected. Work looks great"
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"The timeline I was provided was right on the mark which also helped me feel confident in the knowledge of what was going ..."
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"Mechanics found an issue that delayed the job and then a snowstorm hit and I delayed picking it up until the streets were ..."
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"Our experience was great! Delivered on time It was washed and sparkling, too! Pleasant and wonderful customer service."
"Great communication through the whole process. Super responsive and my car was done earlier than expected. Work looks ..."
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"I was able to login to get the updates on the status of the car and was consistently reminded that I was able to ..."
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"... to picking up my car, I was treated like family. Consistent updates throughout the process. Very helpful and honest communication. Highly recommend for those looking ..."
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"... respectful- a very positive and professional environment. I especially appreciate the frequent contact and updates they provided throughout this process"
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"The team was very friendly and kept me informed or were quick to answer any questions if I called them directly."
Charles
(Chevrolet owner)
reviewed 7/23/26
My Experience - 5.0/5.0 -
Well done and timely
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Crystal
(Ford owner)
reviewed 7/22/26
My Experience - 5.0/5.0 -
Great customer service, the team provided updates, next steps, and the status throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Gwendolyn
(Nissan owner)
reviewed 7/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Mr. James is a people person!!
Returned Clean
Joel
(Toyota owner)
reviewed 7/21/26
My Experience - 5.0/5.0 -
Very much appreciated the daily communications on status!
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Paul
(Honda owner)
reviewed 7/20/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Brandi
(Nissan owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Sebastian
(Toyota owner)
reviewed 7/19/26
My Experience - 5.0/5.0 -
Gracias es un servicio súper bueno y son muy amables los que te atienden 🤝
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John
(Ford owner)
reviewed 7/16/26
My Experience - 5.0/5.0 -
Great to work with. Especially James.
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Erica
(Chevrolet owner)
reviewed 7/15/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The whole team is good! Robert, the manager and the women that sits at dels were amazing!
Customer Service - 5.0/5.0
Returned Clean
Swati
(Honda owner)
reviewed 7/15/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Julie
(Lexus owner)
reviewed 7/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
S
(Acura owner)
reviewed 7/12/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kathleen
(Toyota owner)
reviewed 7/10/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jonathan
(Acura owner)
reviewed 7/7/26
My Experience - 5.0/5.0 -
The car looks beautiful!! It’s a lease but it looks so good, I might go ahead and buy it!
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Matthew
(Ford owner)
reviewed 7/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Lauren
(Toyota owner)
reviewed 7/4/26
My Experience - 5.0/5.0 -
I really appreciate the proactive communication and updates - this was a top notch customer service experience!
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Francis
(Honda owner)
reviewed 7/4/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kanta
(Toyota owner)
reviewed 7/3/26
Likely to Recommend - 5.0/5.0 -
Good
Repair Quality - 5.0/5.0 -
Very good service Thank you