Caliber - Sterling

4.7 (4,855reviews)
96%
9b Bryant Court,  Sterling,  VA  20166

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,855)

Customers say
Overall Customer Satisfaction
Customers consistently praise the excellent communication throughout the repair process, with many highlighting daily text updates and proactive status reports. The quality of repairs receives high marks, with vehicles often looking brand new upon completion. Timeliness is generally strong, with many repairs completed ahead of schedule. Customer service is frequently described as professional, friendly, and helpful. Several customers noted the added value of complimentary car cleaning and detailing. While most experiences are highly positive, some improvement opportunities exist around paint matching consistency, initial time estimates accuracy, and ensuring all repairs are completed correctly the first time.
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"The repair quality from Caliber Collision was top tier. When I got my car back, it honestly looked good ..." Read more
"Perfect work. No sign that any damage ever existed."
"... repair process simple and smooth. Great communication, excellent workmanship, and super friendly staff. My car looks perfect — highly recommend this shop!" Read more
"Great crew good customer service excellent workmanship."
"Caliber damaged the taillight on my vehicle resulting in water getting into the taillight when they replaced ..." Read more
"Ready two days sooner than planned!"
"I received my car back a week early. I was so impressed."
"Not a 10 because I was told it would be a week and it ended up being one day shy of 3 weeks , which cost me a great deal ..." Read more
"Was told a few days but was waiting nearly 3 weeks"
"It was not ready on time and had scratches"
"... What impressed me the most was their communication. I received both a text update and a phone call each day with the status of my vehicle, which kept me fully ..." Read more
"Caliber Collision sent us daily updates and also called us when they had questions. We had a smooth experience ..." Read more
"I was very pleased to receive texts with every status change."
"Hi! The daily text updates were professional, helpful, and personable. With ai taking a more prominent ..." Read more
"They are not responsive at all"

My Experience

I really appreciated the great communication between the employees and the customers. John and all the other staff were very polite and respectful. They kept me updated on the progress of my repairs and if I had any questions. Everything went more smoothly than I ever expected!

Likely to Recommend

I will recommend “Caliber Collision to everyone I know-especially my family & friends!

Repair Quality

The My car is completely restored to its loveliness except for a couple of small dents/dimples that wouldn’t come out.

Customer Service

I had always heard good things about Caliber Collision, from customers and auto mechanics I’ve met.

My Experience

My Experience

Loved how communicative the Caliber team was with me, providing consistent updates throughout the process. The final result of the repair was amazing

My Experience

My Experience

Your team did a wonderful job in meeting the promised delivery date. I also thought John Dovel did a good job with his honest answers to my questions. However, time will tell about the quality of the repair job. But overall, my sincere thanks, and a job well done to the crew that worked on my car.

My Experience

John and the rest of the staff were incredibly clear, kind and informative every time I called to ask questions about my car and the process.

My Experience

John is outstanding; he’s patient, thorough and maintains great communications.

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Great service and very professional people

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Great service

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Always recommend them.

Repair Quality

Caliber did a great job with the repair. They were timely and communicative about the repair process along the way.

Customer Service

Very good communication from John throughout the repair process.

Returned Clean

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Repair Quality

Very good service thank you

Customer Service

Thank you john

Returned Clean

My Experience

All staff was very friendly and professional the entire time my vehicle was being worked on. I called many times and spoke with John who went above and beyond to answer all my questions and ensure all parties were on the same page throughout the entirety of the process. Thank you for all the help.

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My Experience

The team did an amazing job working on the car. Although there were many delays, I am satisfied with the end results.

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