Caliber - Gainesville Rx

4.9 (5,297reviews)

98%

(571) 261-9573

13260 University Blvd, Gainesville, VA 20155

98%

See Photos

13260 University Blvd
Gainesville, VA 20155

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

About Caliber - Gainesville Rx

See Photos

13260 University Blvd
Gainesville, VA 20155

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (5,297)

Sort By:
Newest
Rating

4,555 Customers Rated

5 Stars

77.2% Complete

(4088)
4 Stars

5.1% Complete

(270)
3 Stars

1.4% Complete

(75)
2 Stars

0.9% Complete

(49)
1 Star

0.3% Complete

(17)
< 1 Star

1.1% Complete

(56)

Customers say

Overall Customer Satisfaction

Customers consistently praise Caliber Collision for exceptional customer service, with staff being described as professional, friendly, and helpful throughout the repair process. Communication stands out as a major strength, with customers appreciating regular text updates, daily progress reports, and proactive information sharing. The quality of repairs receives high marks, with many noting their vehicles look like new or better than before the accident. Timeliness is another key positive, with numerous repairs completed ahead of schedule. Customers value the seamless coordination with insurance companies and rental car services. The lifetime warranty on repairs provides additional confidence. While most experiences are overwhelmingly positive, a few customers noted minor issues with completion timelines or needed follow-up work, but these were generally resolved satisfactorily.

Select to learn more

Service Quality
Timeliness
Communication

"... companies; really good communication with regular updates; excellent workmanship on the repair, the car was perfectly restored to its original condition. Very ..." Read more

"Caliber Collision took great care of my car during repairs. The rental process was seamless since they ..." Read more

"It's beautifully restored"

"The minor damage that was repaired looks perfect, and brand new. Excellent job"

"You guys took your time, but it was worth it. Also, as I was getting the vehicle back, I found ..." Read more

"Repairs were completed before estimated repair date"

"Ready early"

"... and kept me up to date on the progress of my car. They even got it done earlier than the estimated date." Read more

"2 days before the estimated completion date"

"The communication was exceptional and they finished the repairs to my husbands car before the estimated date that was given."

"... customer service from intake to release of my vehicle. Professional service and communication with me regarding the status of repairs. I have no reason ..." Read more

"Love the communication channel and text updates!"

"Excellent Communication and Customer service!"

"Great communication thru app! Thank you, looks great."

"I received detailed daily updates"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... companies; really good communication with regular updates; excellent workmanship on the repair, the car was perfectly restored to its original condition. Very ..." Read more

"Caliber Collision took great care of my car during repairs. The rental process was seamless since they ..." Read more

"It's beautifully restored"

"The minor damage that was repaired looks perfect, and brand new. Excellent job"

"You guys took your time, but it was worth it. Also, as I was getting the vehicle back, I found ..." Read more

"Repairs were completed before estimated repair date"

"Ready early"

"... and kept me up to date on the progress of my car. They even got it done earlier than the estimated date." Read more

"2 days before the estimated completion date"

"The communication was exceptional and they finished the repairs to my husbands car before the estimated date that was given."

"... customer service from intake to release of my vehicle. Professional service and communication with me regarding the status of repairs. I have no reason ..." Read more

"Love the communication channel and text updates!"

"Excellent Communication and Customer service!"

"Great communication thru app! Thank you, looks great."

"I received detailed daily updates"

Lee (Hyundai owner) reviewed 7/23/26

Kept informed, met schedule and well done.

Except for a malfunctioning credit card reader, all was well.

Ashley (Ford owner) reviewed 7/23/26

Super friendly and loved the communication updates

Larry (Jeep owner) reviewed 7/23/26

We truly appreciated the updates we received, it never felt like our car was an afterthought. The work was on point, it totally looked new, And the car wash was pure appreciation. Thank You Very Much!

Ramin (Chevrolet owner) reviewed 7/23/26

Great communication by Guy and great turn around time

Great service and communication.

Gina (Subaru owner) reviewed 7/23/26

This is the first time I’ve used caliber collision X and was extremely satisfied and would give them an A+ plus service was efficient, fast, professional, and exceeded expectations. I would definitely recommend them to anybody.

David (Lexus owner) reviewed 7/23/26

Kept me informed. Work appears to be done perfectly

Alex (Acura owner) reviewed 7/23/26

Claudia (Toyota owner) reviewed 7/22/26

Robert (Toyota owner) reviewed 7/22/26

Everyone was curious.

Blake (Chevrolet owner) reviewed 7/22/26

My truck was returned to me and I had to put new mirrors on because they weren’t covered by insurance. 1 bolt that holds the door panel on had the head snapped off and was left in the panel. Another bolt was not the correct one and not tightened all the way. I believe these should’ve been replaced by Caliber because they broke them and seems to have tried to hide it considering it was not brought to my attention at pick up.

James (Subaru owner) reviewed 7/21/26

Brian is very meticulous about how the cars get back to the customers. And he's very, very, very good at keeping customers updated on the progress of their vehicles. I thank the shop and I thank Brian a lot for repairing my subaru.Legacy. Y'all did a very, very good job on my vehicle

Any (Toyota owner) reviewed 7/20/26

Great experience

Lori (Ford owner) reviewed 7/20/26

Edna (Toyota owner) reviewed 7/20/26

Guy sent me timely progress reports, very friendly guy! 😁The repair was completed ahead of schedule. Guy also provided helpful advice on the rental return and tips to control a small patch of rust in another part of the car unrelated to this project. The repair looks great!

Robert (Honda owner) reviewed 7/20/26

Excellent service and friendly customer service

Excellent service

Outstanding knowledge and friendly service technician

Excellent customer service

Bezabish (Nissan owner) reviewed 7/19/26

Great job

Maria Teresa (BMW owner) reviewed 7/18/26

Glass still in the car Residue from polishing car glass was all over the roof of car. Repair on sunroom is loud compared to before .

Jason (Chevrolet owner) reviewed 7/16/26

Guy went above & beyond- will recommend

Guy went above & beyond

Ernesto (Acura owner) reviewed 7/16/26

Steve (Volkswagen owner) reviewed 7/15/26

The customer service gentleman (very tall) was very cordial and nice to work with, explained everything clearly.

Guy was so easy to work with and talk to. He went out of his was to be sure any questions I had were answered. Great guy!!!

Top of reviews

Caliber - Chantilly Expo Cente...

4.9 5,193 reviews
14150 Willard Road
Chantilly, VA 20151
Caliber - Chantilly

4.8 10,824 reviews
14000 Willard Road
Chantilly, VA 20151
Caliber - Gainesville

4.8 9,762 reviews
13375 University Blvd
Gainesville, VA 20155

Lindsay Collision Center of Ma...

4.9 4,244 reviews
8501 Maplewood Drive
Manassas, VA 20111
Platinum Auto Body Manassas

4.9 1,803 reviews
8749 Commerce Court
Manassas, VA 20110
CARSTAR Manassas - Collision C...

4.9 520 reviews
9114 Owens Drive
Manassas, VA 20111

view more shops in: Gainesville | 20155

Normally it's not possible for an auto body shop to provide an accurate estimate over the phone because they will need to inspect the vehicle for hidden structural damage.

Caliber - Gainesville Rx

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Gainesville Rx

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (5,297)

4,555 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 0.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?