Caliber - Gainesville Rx

4.9 (5,357reviews)
98%
13260 University Blvd,  Gainesville,  VA  20155

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (5,357)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for outstanding service quality, proactive communication, and timely repairs. Many highlighted the excellent workmanship, with vehicles returned looking brand new, and appreciated the seamless coordination with insurance providers and rental car companies. Frequent text and call updates throughout the repair process were widely celebrated, making customers feel informed and valued. Several customers noted their vehicles were completed ahead of schedule, which was a recurring positive theme. A few customers mentioned minor concerns, such as occasional delays, isolated quality issues, or inconsistent follow-up communication after repairs - reflections drawn directly from their own comments. Overall, the vast majority expressed high satisfaction and willingness to recommend the shop to friends and family.
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"... car after my accident. The team was professional, the repairs were flawless, and were completed earlier than projected. I couldnt be happier with the service!" Read more
"... companies; really good communication with regular updates; excellent workmanship on the repair, the car was perfectly restored to its original condition. Very high marks all-around. ..." Read more
"It could not have been a better experience. A+"
"Caliber Collision took great care of my car during repairs. The rental process was seamless since they coordinate ..." Read more
"Quality was outstanding - my car looks brand new!"
"Was promised in 8 days & was delivered in 4 days"
"Done efficiently and finished earlier than scheduled"
"The communications were greatly appreciated and the job was done ahead of schedule. Thank you!"
"However, it took a full 2 weeks for the repairs. The damage was not extensive so I was frustrated that it took 2 weeks."
"2 days before the estimated completion date"
"I received detailed daily updates"
"Excellent customer service and timely updates on the repairs to my vehicle."
"... almost a month now with this whole process. Thei communication during the original repair was good but after that it's like they didn't care anymore." Read more
"... and working with insurance. Everyone was pleasant. Communication was great and the work was done early." Read more
"... of dealing with the aftermath of a a car accident. Great communication and excellent work." Read more

My Experience

They did reconnect the electronics to the passenger side door; mirror, windows button does not work now, cannot lock or unlock door. Now I have to waste my time to take it back. Forces complete the repair.

Likely to Recommend

Repair Quality

I have to bring my car back because the technician forgot to reconnect the electronics fir passenger door and mirror

Customer Service

Do not complete repair

Returned Clean

My Experience

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My Experience

My husband and I have used Caliber Collision for many years and have always gotten great service along with very friendly staff! Would not use anyone but Caliber Collision! Thanks so much! Couldn't be happier!

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Returned Clean

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My Experience

Your communication of the process of completion was great.

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My Experience

Excellent service!

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My Experience

Brian Wynkoop is the best person I've ever had the pleasure of working with in a stressful situation.

Translated from Turkish by Carwise
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My Experience

Sulama

My Experience

Polite expert service

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My Experience

Repair was timely, and Looks very good. I would recommend to all.

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My Experience

Very good repair work,kept me daily updates,very professional and polite and greeting with a smile and good attitude. Will be glade to return for future business.

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Very professional very clean and everything look very good management was extremely professional neat and courteous. If I ever need work done again I will definitely be back to see them

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Returned Clean

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My Experience

Not only a job well done but my car had been washed and vacuumed!!! Amazing! 🤩

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But only this shop. I would rate the one down the street 1. Zero if it was allowed.

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Customer Service

Brian was fantastic!

Returned Clean

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My Experience

The Caliber Collision team did a great job repairing our car after I had crash with a bus. The staff was very professional and the gm guy was great and kept us informed every step of the way.

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Customer Service