Crash Champions #0303 Lorton

4.6 (6,266reviews)
91%
7901 Kincannon Place,  Lorton,  VA  22079

In operation 10 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Volkswagen

Reviews (6,266)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its friendly, professional staff and high-quality repair work, with many noting their vehicles looked brand new upon return. A standout highlight across reviews was the proactive communication - regular text, email, and phone updates kept customers informed throughout the repair process. Many appreciated repairs being completed ahead of schedule, with coordination between insurance and rental car companies adding to a seamless experience. Some customers noted areas for improvement directly, including inconsistent communication during delays, incomplete repairs requiring return visits, and occasional issues with extended repair timelines without clear explanations. Overall, the majority of customers expressed strong satisfaction and willingness to recommend the shop.
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"... third party, without me even needing to intervene. Truly amazing customer service." Read more
"Customer service was top notch. My car looks brand new.."
"My car looks like new! And it drives great. You cant tell its been in an accident."
"... circumstances. What a professional and friendly staff! Personnel surprisingly went above and beyond to ensure customer satisfaction. They helped me by expertly communicating directly ..." Read more
"... wiper fluid to make sure they worked. Unfortunately the wiper fluid reservoir was not fixed." Read more

My Experience

The process with dropping off and picking up my vehicle was smooth. I was given a time frame for when my vehicle would be ready and it was completed prior. The staff were extremely friendly.

Likely to Recommend

Repair Quality

Good work 😄

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My Experience

Very professional service, kept me informed on status, and delivered on time

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A special thanks to Tasos, who fixed my trunk so seamlessly that it looks brand new—you’d never know the car was ever in an accident. They initially estimated a 5-day turnaround, but to my surprise, it was ready in just 4 days. Best customer service.

Customer Service

Best Customer service! I was communicated through out the process.

Returned Clean

My Experience

I appreciated the daily updates and the friendly service.

My Experience

Outstanding service! This is the second time i have used your services and have been completed satisfied both tines. Thank you very much.

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Estoy satisfecha con el servicio que me dieron muchas gracias les doy un 10

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Returned Clean

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If they give this service to everyone, I am very likely to recommend them to anyone.

Repair Quality

Yes. I tend to keep my car in good condition. When it was returned to me it was still as clean or cleaner than it was when I dropped it off. Their attention to detail makes it look like nothing happened to my car in the first place.

Customer Service

Awesome communication the whole process from check in to pick up.

Returned Clean

My Experience

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Great work and great service!

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Returned Clean

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Great work, great communication, everything was done above and beyond in a timely manner

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Returned Clean

My Experience

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My Experience

Everyone went out of their way to be sure everything went well and I got my car back on time. Looks great. Thanks

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My Experience

Team was friendly and helpful

My Experience

Jason was the best. He made himself personally available to follow up and shared his cell to be surre I had access whenever I needed to reach him

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Antonio Tasos was my contact. He was great. Always kept me informed and stayed on top of getting my parts delivered and installed on time. He is the biggest part of the reason I would recommend. He stayed in touch and took personal responsibility for my satisfaction

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Fantastic customer service.

Returned Clean

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Returned Clean

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