Crash Champions #0288 Waldorf Old Wa Rd

4.8 (4,753reviews)
96%
2431 Old Washington Rd,  Waldorf,  MD  20601
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In operation 10 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (4,753)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with frequent text and phone updates keeping them informed throughout the repair process. Many highlighted that vehicles were completed ahead of schedule, reflecting strong efficiency. Repair quality received high marks, with numerous customers noting their vehicles looked brand new upon return. The welcoming and professional front desk experience was frequently commended, along with seamless coordination with insurance and rental car companies. A few customers noted isolated concerns around paint matching, cleanliness, and incomplete repairs, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"Very professional and quality work. Keep in mind, I had never heard of Crash Champions ..." Read more
"My car looks brand new and doesnt have any indication that anything ever happened to it."
"Crash Champions workers renders excellent workmanship. Thank you."
"They communicated extremely well, got my car done ahead of time, and worked seamlessly with the rental car company. This is sadly the second ..." Read more
"The repair was perfect. You cant even tell that my car was damaged."
"Yes, my vehicle was ready a day earlier than expected. Based on the text updates, I was surprised my vehicle ..." Read more
"... are so professional. The keep you updated daily. They repair your vehicle so timely and do great work. I am a very satisfied customer. Also, they give you ..." Read more
"Actually it was completed two weeks earlier than the original prediction"
"Everything went very well. Repairs were completed early $ communication was great"
"The repairs were made ahead of time. They were done right the first time"
"... company schedule making sure both of us were happy. I was notified every day of updates and the updates were perfectly timed and so appreciated. The work ..." Read more
"Very, very impressed with the customer service from the time I dropped it off, with all the updates on my ..." Read more
"I was extremely impressed with customer service and the frequent updates that kept me informed on the status of the ..." Read more
"... all you guys have done my truck. Look wonderful, you was consistent. You let me know every time you was getting ready to do something with my truck. You ..." Read more
"... awesome job on repair work & scheduling apt was quick & communication & customer service is excellent !!" Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Good job

Repair Quality

Job completel

Customer Service

Vehicle looks great

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was handled extremely professionally and efficiently. I can't tell you how pleased I am with Crash Champions!

My Experience

Excellent customer service and excellent vehicle repair….

Likely to Recommend

Repair Quality

Excellent customer service and vehicle repair services...

Customer Service

Excellent customer services...

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

There is no other repair facility I trust more than Crash Champions. Always on time and always perfect.

Likely to Recommend

Repair Quality

All good but I did find my engine panels pulled and in my trunk

Customer Service

Always great to work with

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Great service, communication, and professional.

My Experience

Very quick service! I was informed daily about the progress of my vehicle.

Likely to Recommend

Repair Quality

They did an excellent job across the board!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I love the work done on my car. It was my first time using Crash Champions but definitely will not be my last time! ❤️

Repair Quality

Customer Service

I really love the status texts that I receive about the work on my car. Very professional and organized.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything was handle with such passion professionally and kind I really appreciate and enjoy everything thanks again Mrs Robinson

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Alsome service from begin to end ,keep you updated every step of the way.And workmanship top notch look like a new truck when they finished

Likely to Recommend

Already sharing and showing there work.

Repair Quality

Great over all experience from begin to end Keep you updated throw the whole process And the workmanship look amazing.

Customer Service

Made the experience easy

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Just got it today. So far so good

Likely to Recommend

Repair Quality

Glenn and Diane were great. I would definitely recommend.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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