Crash Champions #0288 Waldorf Old Wa Rd

4.8 (4,787reviews)

97%

(301) 843-5025

2431 Old Washington Rd, Waldorf, MD 20601

97%

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2431 Old Washington Rd
Waldorf, MD 20601

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About Crash Champions #0288 Waldorf Old Wa Rd

See Photos

2431 Old Washington Rd
Waldorf, MD 20601

Get Directions Website Email

Schedule an appointment at Crash Champions #0288 Waldorf Old Wa Rd

Book Appointment

Apply for Financing

In operation 10 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	9:00 am - 12:00 pm

* Holiday hours may differ.

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Reviews (4,787)

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Rating

4,206 Customers Rated

5 Stars

77.2% Complete

(3695)
4 Stars

6.2% Complete

(295)
3 Stars

1.8% Complete

(85)
2 Stars

1.2% Complete

(56)
1 Star

0.3% Complete

(13)
< 1 Star

1.3% Complete

(62)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding communication, with frequent text and phone updates keeping them informed at every stage of the repair process. Many highlighted that their vehicles were completed ahead of the estimated date, reflecting excellent efficiency and timeliness. Repair quality received strong commendations, with numerous customers noting their vehicles looked brand new upon return. The front desk and service staff were widely recognized for professionalism, friendliness, and helpfulness. A few customers noted areas for improvement directly from their comments, including more advance notice for same-day pickup readiness, occasional paint matching concerns, and isolated cleanliness issues inside vehicles. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend the shop to family and friends.

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Service Quality
Timeliness
Communication

"This organization was very professional and quick with the service. I would highly recommend them to aid in any vehicle ..." Read more

"... situation that was the reason I needed their services. The work to repair my vehicle was excellent. I have already recommended Crash Champions to others." Read more

"My car looks brand new and doesnt have any indication that anything ever happened to it."

"The repair was perfect. You cant even tell that my car was damaged."

"Everything was done exceptionally well and customer service was second to none. Crash Champions is a top hat body shop!"

"They communicated extremely well, got my car done ahead of time, and worked seamlessly with the rental car company. This is sadly the second ..." Read more

"The repairs were made ahead of time. They were done right the first time"

"Actually it was completed two weeks earlier than the original prediction"

"I way to long time for my car"

"... in fantastic way and every thing works perfectly. Just curious why did this take so long, almost five weeks. Im not sure is that because the lack of man power ..." Read more

"... was getting ready to do something with my truck. You text me, you were precise, and I appreciate that, and you was honest, so I would truly recommend you ..." Read more

"I really love the status texts that I receive about the work on my car. Very professional and organized."

"I was extremely impressed with customer service and the frequent updates that kept me informed on the status of the repairs ..." Read more

"... completed earlier than expected. However, there is room for improvement in customer communication, advance notice for pickup, and final vehicle cleaning. I would recommend ..." Read more

"Communication through the repair process was outstanding and the repair looks really good. Thank you Crash ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication