East Coast Collision LLC

4.9 (2,468reviews)
98%
3 J P Morgan Ct. Suite B,  Waldorf,  MD  20602

In operation 8 years.

East Coast Collision, located at 3 J. P. Morgan Court, Suite B, Waldorf, MD 20602, is a well-established, family-owned auto body repair center founded in 2018. Its reputation is grounded in quality craftsmanship, a customer-focused ethos, and strong ties to the Waldorf community. Our mission-driven service is built on a foundation of superior collision repair. East Coast Collision aims to enhance roadway safety and serve the Southern Maryland community with integrity.

Services
  • Free Estimates
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car

Reviews (2,468)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, with repairs frequently described as flawless, first-class, and exceeding expectations - many noting their vehicles looked brand new upon return. Communication stands out as a major strength, with customers appreciating daily text, email, and phone updates that kept them informed at every stage without needing to follow up themselves. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned isolated concerns such as delays in parts availability, occasional lapses in proactive communication during extended repairs, and minor fitment issues - all noted directly from their feedback as areas to be aware of.
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"... great experience with East Coast Collision. Their customer service was excellent from start to finish throughout my car repairs. They kept me updated every ..." Read more
"The repairs were first class. My car has new life now."
"... customer service and communication is first rate. Also the quality of their work is exceptional. I am very pleased with the outcome of my vehicle. ..." Read more
"... reassuring, which made the entire experience stress-free. The quality of the repair work was outstanding. The bumper looks as good as new, with seamless color ..." Read more
"... team turned my misfortune around. I was incredibly impressed by the professionalism and the high quality of the work preformed. The entire process was painless, ..." Read more
"... notch service! They kept me informed daily and then finished the job one day earlier than expected. I am very pleased and excited to have my vehicle ..." Read more
"... Coast Collisions did an outstanding job on my car and the turn around time was quicker than I expected , Thanks again !" Read more
"I received notice that my car was ready two days in advance of the expected date."
"... experience Ive ever had with any auto body shop. The communication was great and I knew where my car was at every point of the repair process." Read more
"I received text updates at every stage of the process. Superior communication and a great way to do business."
"They kept me well informed. Definitely over communicated but thats not a bad thing. I never wondered what stage my car was in the process of ..." Read more
"... was fine. Your AI text communications are good, but when I replied for more information I never heard back." Read more
"... Coast Collision! Everyone there are very friendly they called everyday to update me on my car. If you need someone to repair your car, they're ..." Read more

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Returned Clean

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Not only was the repair quality excellent but even better was the communication and updates on status of work.

Customer Service

Customer service again was A!. Communication on status of work and details related to it were appreciated.

Returned Clean

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Excellent customer service and work. April called every step of the way in order to provide updates which was so helpful

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Excellent customer service. April called every step of the way in order to provide updates which was so helpful

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Everything on the car looks great. Thank you

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Returned Clean

My Experience

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Everything was perfectly. Great work

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Returned Clean

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My Experience

The techs are lazy and sloppy work, and i cant figureout if they are just trying to get over by cutting corners. Or if they just dont take pride in their work. Unfortunately, I gave this place a second vehicle to try and redeem themselves from the first disappointment with my other truck a few months ago. I should have gone somewhere else... Would not recommend!

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Thank you for your amazing service. My car is running just like new.

Customer Service

Great customer service, definitely will recommend to a friend!

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I would absolutely recommend this shop for their professional and superb work they did on my car.

Repair Quality

Great service!!

Customer Service

It looked like a brand new car.

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I will definitely recommend, when the opportunity arises.

Repair Quality

The repairs were excellent! I can't even tell there was danage

Customer Service

April was great. Courteous, professional, and very knowledge. I was in good hands.

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Returned Clean

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Took much longer than estimated to repair. The inside dash and windows were dusty. Just noticed today the passenger side bumper isn't tight.

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Customer service is great.

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Returned Clean

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