Crash Champions #0150 Herndon Reston
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Korean
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Picked up my vehicle today, everything looks great. Crash Champions worked seamlessly with USAA and with the Ford dealership.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car feels like brand new after the repairs. The people there were very friendly and supportive and I appreciate all that they did.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The people were friendly. My car seems to be working great. I am a happy person.
My Experience - 0.0/5.0 -
Damaged parts were replaced, but undamaged areas were not cleaned.. there was still hair remaining from the deer strike in several areas.
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
ps - this is the 4th time I've responded. Not completely happy - there were still animal hair/debris on the parts that were not replaced/repaired. Including a wash/cleanup would have been appreciated.
Customer Service - 2.0/5.0 -
Animal hair and debris was still on nearby parts that weren't damaged. Expected area to be cleaned.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I will never recommend this place - I was given contradictory information and left with concerns for my vehicle's safety due to poor communication
Repair Quality - 2.0/5.0 -
The person working on my car was rude, didn't provide updates until I called, berated me for not knowing things that he didn't tell me, and overall absolutely hated my experience.
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
It took a little longer than expected due to the weather conditions and late delivery of spare parts but it was worth the wait. I was kept informed once a day, every day . Excellent job, thank you so much.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Excellent and efficient
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Vehicle was repaired properly and done on time. Frequent progress reports kept me informed without having to call the shop.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
The dashcam was unplugged. I should have been notified. It is for my protection. But the dashcam was not plugged back in. I did not notice it until much later after leaving the shop. It is my wife's car and she would not have ever noticed it being unplugged.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
I will recommend crash champions to everyone
Repair Quality - 5.0/5.0 -
Crash champions was amazing with my vehicle in terms of time, communication and overall satisfaction! Thank you!
Customer Service - 5.0/5.0 -
I had a great experience at crash champions!
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Crash Champions kept me up to date from start to finish on the progress of repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Incomplete Repairs. The repairs to my vehicle were not fully completed during the initial visit. Specifically, the damaged parts that required attention were not replaced as expected. Follow up and communication issues. In an effort to address the concerns, I attempted to reschedule a follow up appointment to return the vehicle to the shop. However during this process, I encountered unhelpful behavior and attitude from the manager, making it more difficult to resolve the outstanding repair issue.
Customer Service - 0.5/5.0 -
Same comments as before