Crash Champions #0159 Centennial
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good service and communication
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Patrick was very thorough and communicated very clearly about what needed to be done and giving a very reasonable timeline. He was pleasant to deal with and my vehicle is in good condition.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
The repair itself seems good. However the lack of attention to details diminished my customer experience. Some kind of adhesive was smeared on the exterior of my car during the repair. This required me to not accept the vehicle during pickup and the door had to be repainted. When I did pick up the car, there was an excessive amount of white, powdered film on the inside of the car and some material smeared on the inside of the windows. That all required cleaning (the material smeared on the windows was NOT easy to clean). The back seat seatbelt cover was not replaced and the cargo net was missing from the cargo area. When I called to get the cargo net, they took my info and never called back. I had another car repaired at Caliber a few years ago and their attention to detail was significantly better.
Customer Service - 3.0/5.0 -
See prior comments
My Experience - 5.0/5.0 -
One of the representatives named Patrick was awesome, he kept updating me on the status of my vehicle and was overall a good guy. I received my car as if it was brand new, it was spotless inside and out, Thank you Crash Champions for such amazing service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
Repairs were done well but I like to know what is happening with my car especially before starting work.
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
Never received a repair plan or clear list of parts ordered. I called and he said that I would be informed but I was never told anything before repairs started.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Repair process was seamless. I was kept informed throughout the process.
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I was kept well informed regarding the progress of the repairs. The job was completed one week ahead of initial estimated time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was kept well informed during repairs. Repairs were completed earlier than initially projected.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All of the staff is incredibly friendly and Patrick was very timely and thoughtful with the updates!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Job was completed in reasonable time, office staff very helpful!
Likely to Recommend - 5.0/5.0 -
It was my 2nd visit here for 2 different accidents and I would come back.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My car was properly repairs and the communication throughout the process was great.
My Experience - 5.0/5.0 -
Everyone was incredibly professional and kind! Turn around service was so quick too.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks 😊