Crash Champions #0189 Castle Rock
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Service Quality
Likely to Recommend - 5.0/5.0 -
Definitely
Repair Quality - 5.0/5.0 -
Great experience you are crazy if you don't use these people
Customer Service - 5.0/5.0 -
Outstanding service
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
everyone is so nice
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Crash champions was absolutely amazing to deal with. They answered all my questions and helped reassure me that everything would be just fine. Teagan in the office was amazing and easy to communicate with.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This is the second time we used your company and have been very satisfied both times.
Likely to Recommend - 5.0/5.0 -
I have already recommended you on next door app.
Repair Quality - 5.0/5.0 -
You guys have the best customer service and did a great job with my car.
Customer Service - 5.0/5.0 -
You did a great job communicating with me everyday!
Likely to Recommend - 3.5/5.0 -
I may hesitate because the estimate was a lot lower. The other place that I got an estimate did include the calibration.
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I'm satisfied with the work done but I feel like the estimate was misleading. It was known that calibration would have to be completed and it wasn't included in the estimate.
Returned Clean
My Experience - 5.0/5.0 -
From the first meeting with Crash Champions I knew they were going to do a great job for me. Their entire process was focused on my comfort and understanding of the repair of my car and dealing with my insurance company. They kept me informed of the repair progress throughout and ultimately they were able to get my car back to me early. I would highly recommend them to anybody and would use them again if needed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The work done looks amazing. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was great! Very professional and represents the company very well.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
When I checked in, someone came out and looked at the car and discussed what they plan to do and what they might need to do, but when I checked out…nothing. I paid and they gave me my keys. It would’ve been nice to get a walkthrough of what they did and what they found (structural damage, etc.) I have no idea what was done (except the obvious).
My Experience - 5.0/5.0 -
Efficient kept me informed. The online scheduling was a little confusing but it all worked out
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everything went well. It took a bit longer than I wanted, but the end result was excellent.
Customer Service - 5.0/5.0 -
Drop off went well. Everything was explained to me as to what to expect.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
These guys are professional, friendly and really good at what they do. The entire project was effiencient and seamless. Great experience!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You did a nice job and kept us informed.
Customer Service - 5.0/5.0 -
Great customer service
My Experience - 5.0/5.0 -
Very friendly and professional service. I am really pleased with the work done on my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
On time, perfect repairs, reasonable pricing. The entire staff is awesome especially Teagan
Customer Service - 5.0/5.0 -
All promises kept, repairs done on time.
Returned Clean
My Experience - 5.0/5.0 -
The repairs appear to be as I would hope It will take a while before I can determine if all is as expected. The repairs where at a fair price and I appreciate how they keep me informed
Likely to Recommend - 4.5/5.0 -
Clean facilities and knowledgeable people
Repair Quality - 4.5/5.0 -
It has only been a few days and I’m sure it will be fine.
Customer Service - 4.5/5.0 -
Communication were adequate
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work. Thank you!