Crash Champions #0188 Parker
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
My car looks great and it was fixed faster than anyone thought it would be, which I was so grateful for. Thank you so much!!
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0 -
The quality of the work was excellent
Customer Service - 3.5/5.0 -
The communication could have been better
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
I'm being generous giving a 5. My repair was not inspected before I was told it was ready to pick up. The bumper was a poor fit and had to be replaced. Had to return to the store to discuss with estimator. He admitted he did not look at the repair prior to notifying me it was ready to pick up. The back wiper was not plugged in and I had to make a separate stop to the store to have it reconnected. I spoke with the estimator regarding replacing the bumper with a non-AMP and scheduled to have the exchange completed 1/31 but was told they could not get to it. The estimator told me he intended to call me 1/30 and reschedule but didn't get around to it. The receptionist was rude to me twice when I called. I was kept on hold for a long time waiting to get a status. Appears the store is not well managed. Crash Champions completed a repair to my car 12/2024 and did a great job. This experience was not close to 12/2024. I hope I don't have another situation with my car but if I do, I won't use CC.
Customer Service - 2.0/5.0 -
The estimator was not truthful with me on several occasions. Didn't bother calling when to reschedule my appt. when the part had not been painted. Promised me a tank of gasoline as a concession to all the problems that occurred and did not deliver. One thing after another!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
10/10 They communicated well. And the staff was very friendly. In particular, Pete did a great job keeping us informed during the repair process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Love the shop !! Have had work done there before, and they did a great job.
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
Did not receive the estimate as requested before work was performed. Also had to inquire about an alignment that was not performed as requested.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Since I was treated well, I would recommend them to a friend.
Repair Quality - 5.0/5.0 -
My car looks great! I paid for parts up front. When they came in, I left my car at the shop for repair. I was without it for a less time.
Customer Service - 5.0/5.0 -
They were always personable and gave me complete information about the repair process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you to the entire team as they all are very polite. One thing I would like to say, it would be nice if they would be more timely with calling back when leaving messages. All very professional group of individuals.
Likely to Recommend - 5.0/5.0 -
thank you
Repair Quality - 4.0/5.0 -
thank you
Customer Service - 4.5/5.0 -
Thank you
My Experience - 5.0/5.0 -
They got the car done 2 days before the original date, that is extremely important. Huge fan!