Crash Champions #0197 Collegeville
In operation 11 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good. A little late but overall very happy.
Customer Service - 4.5/5.0 -
Wish they were more communicative when it came closer to pickup
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I received excellent service from Crash Champion. Michael always kept me aware of the status of my car. I have already recommended you to three people. Thanks to all for a great job.
My Experience - 5.0/5.0 -
Repairs were completed on time and satisfactorily. I was informed of the progress at all the stages of service. My daughter highly recommended Crash Champions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Paint chip on rear SUV lift door. Touch up does not match.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
small paint chip on rear door. all else great
My Experience - 5.0/5.0 -
We were very pleased with the communication we received throughout the process. We appreciated the level of effort that went into making sure our car was returned to us in a timely manner. Everyone was friendly and very helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
We were very happy with the work that was done, the time in which the work was completed, and the communication that we received from Crash Champions. We hope to not need their services again, but we would not hesitate to use them in the future.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Timeline was moved many times, there was insurance delays but still. Every time my date was changed, I called on that day to be told it’s still not ready. The day before it was supposed to be ready, I was told the car was damaged once again on site, causing another delay. On day of pick up, my fenders were painted incorrectly. They were supposed to be gray according to my BMW sport package but were painted the same color as the body. The lady at the front mentioned “all of the high end cars have one color body paint” to try to convince me to not request for them to fix it the way it’s supposed to. (Receptionist) I was also asked “you don’t like it?” a total of 3 times to try to see if I would just walk away with the incorrect job. EXTREMELY UNPROFESSIONAL and quite frankly very shocking for both my family and I. This is a BMW package and I should not have been questioned or convinced to keep it the way it was. I now wait to have this fixed and can provide a full review after my car is done being painted properly. I also saw a piece of foam hanging under fender that will need addressing when I drop it off. I noticed this the day I picked it up.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0 -
I’d like to give a 10 as repair was done well. However aside from Michael it was difficult dealing with reps. This is the second time I had a car repaired here and did not have an issue the first time even though I think the rep was there before. Seemed like something changed and the rep was just mad all the time this time.
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Michael would get a 10 as he was excellent, knowledgeable, and responsive. Unfortunately not the same experience when dealing with other representatives. They were quick to cut you off and made it clear they were annoyed when you asked a question.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
This was a great experience from start to finish. Crash Champions were highly professional and communicative. Even the AI chat bot I spoke with was engaged and empathetic.