Crash Champions #0214 Knoxville
In operation 14 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
The original date when the car was to be done was incorrect.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Although CC extended the original promise date 1 week, they were able ultimately able to finish the repair 2 days earlier
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 1.5/5.0 -
No communication. Until My Allstate agent Pushed...
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The fit up of the new bumper was good, but not great
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
It took almost a month for the repair. The initial estimate was barely over a week. The car looks great. It just too long for the repair. I racked up a huge rental car bill as a result
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0 -
I’m satisfied with the work on my car but completely dissatisfied with the amount of time that it took. I was told initially a week, a little over. But it took a month and in the meantime, I racked up rental car charges
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone I came in contact with was kind and helpful. They made a bad experience (the accident) into a good experience!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast, efficient, professional service and my car looks perfect once again thank you
Customer Service - 5.0/5.0 -
Friendly and knowledgeable
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Repair was expensive and if it had been my personal car and not a company car, I would have opted to not have it repaired.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair and paint were excellent.
Customer Service - 5.0/5.0 -
Sasha Bradley was our customer service rep and she was outstanding.
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
Tried to tell me that the apple CarPlay and key not working was my problem….had to go back and forth to get her to hear me which was frustrating. Second lady super sweet and helpful though!
Customer Service - 2.0/5.0
My Experience - 5.0/5.0 -
I was impressed with the daily updates on my cars repairs. The finished repair looks amazing! Thank you all so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was kept informed of the progress daily and the work on my car was done in a timely manner.
Customer Service - 5.0/5.0 -
Daily updates were fantastic.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I took my car to be fixed after an accident, and I also asked to fix some damage on the side of my door. The gave me an estimate, and then had a scheduled date to pick it up. The completion date was moved several times, which was fine. But when I finally pick up my vehicle, the repair from the accident was poorly done, the bumper isn't aligned and hanging off, the repair to the side wasn't done at all. When I asked about it, they acted surprise and told me they changed the estimate and sent me an update, which they never did. No one there even seemed to care and dismissed me. The worst experience I have had and I will be sure not to recommend them, and also let my insurance company know what terrible service and work they do.
Customer Service - 0.5/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
when received car new door was dirty and was informed i cant go to carwash for 90 days, locking mechanism in door not working
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did a great job and car looks flawless. They kept me up to date and send me text updates along the way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looked better than new at pick up
Customer Service - 5.0/5.0 -
Everyone was very friendly and kept me updated through the entire process