Crash Champions #0229 Tooele

4.9 (2,453reviews)
97%
1248 N 80 E,  Tooele,  UT  84074

In operation 12 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,453)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, frequent and proactive communication, and timely repairs. Many highlighted the professionalism and friendliness of the entire team, with several noting their vehicles were returned looking brand new. Text updates throughout the repair process were widely appreciated, and numerous customers were pleasantly surprised when their vehicles were completed ahead of schedule. A few customers noted areas for improvement, including more consistent communication during delays, ensuring all parts are ordered upfront, and thorough interior cleaning after repairs. Overall, the overwhelming majority of customers expressed high satisfaction and willingness to recommend the shop.
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"Second time using Crash Champions. They always do excellent work and have the best customer service. They are prompt and always giving me updates. Hopefully ..." Read more
"Best customer service I have received in a long time."
"Superior customer service from everyone I encountered there."
"Car looked better than it did when brand new. They also detailed the car inside and out."
"... professional. They made this whole claim process easy, kept me updated and completed the repair early!! Loved them!!" Read more
"My car was ready a week early"
"They said the repair would take a week and a half, or 8 days. I picked it up on the 9th day. I do appreciate they made it a priority."
"... would be competed when we dropped the truck off. After the 2 week mark we were told it would be done in 3 weeks but a job like ours normally takes 3 to 4 weeks. ..." Read more
"The was some delays with parts that came in damaged that pushed the due date back but I was kept informed the whole time"
"My jeep was done five days before the estimated date for pickup. That was awesome thanks."

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My Experience

Im glad it was fixed so fast. and I was very suprised it was well kept and even vacuumed out. thanks to all who took care of my vehicles

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Returned Clean

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Returned Clean

My Experience

I loved being updated on every step of the process. They were honest and transparent in setting realistic expectations. The repair quality was great and my feels brand new.

My Experience

Great updates and communication. Quick repairs and seems thorough.

My Experience

I am very pleased with the repair work on my truck, Fran was excellent to work with, especially at fitting my schedule into theirs. Thank you very much!.

My Experience

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Returned Clean

My Experience

The tepair was done quickly and correctly. Fran kept me updated every step of the way. It was also finished before the date promised

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Returned Clean

My Experience

The work looks so good! I appreciate how friendly everyone is!

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Repair Quality

Extremely good. The repair looks BETTER than new.

Customer Service

Very friendly and personable.

Returned Clean

My Experience

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It looked awesome!

Customer Service

Returned Clean

My Experience

Customer service was friendly and professional. I received regular updates about my car's status. You got my car back to me 4 days earlier than planned, which was awesome. I really couldn't be happier with it. Thanks!

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Returned Clean

My Experience

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Great people to work with,great help on get the work done professionally.great job too youstaff

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Returned Clean

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Returned Clean

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Repair Quality

Update your customer on the status of their vehicle atleast once a week by email or txt . Ask the customer if they want the old parts or if you can dispose them.

Customer Service

Teach your receptionist that when a customer asks for an update in their vehicle how to send them an update by email.ir txt and send that instead of asking questions on why or what

Likely to Recommend

There was too many delays and problems that occurred and that we were not notified right away about. Our insurance did not cover a rental vehicle after 3 weeks so we had to scrabble as a family to make sure our household was covered with a vehicle for work and had to take unnecessary leave off from work as well and get a friend to help us return our rental vehicle. We were unable to use our truck to help our son and his family move during this time. We were told originally that our vehicle was going to be completed after 2 weeks when we dropped the vehicle off. We do not want anyone else to face the hardships we faced from July 1 until July 30th.

Repair Quality

The repairs look good, brand new.

Customer Service

We were told our truck was going to take 2 weeks to get repaired. After 2 weeks past we were told our vehicle would be completed in 3 weeks with an estimation time or 3 to 4 weeks for repairs. After the 3rd week past we were told it would take 4 weeks. Due to parts coming in damaged and the wrong part received our vehicle went past the allotted time for a rental vehicle to be covered under our insurance. Our family had to jump through hoops and take unnecessary unscheduled time off from work to make things work to where we all had a vehicle to get around. We did not have our truck when we needed to do things for our family. I asked for a discount or Crash Campions to cover for a rental vehicle since we were out of a vehicle longer than expected. I was told that company could not do either because the delay in repairs was not the company's fault.

Returned Clean

My Experience

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This place was absolutely wonderful! They were so communicative! Also friendly and very professional! It looks brand new! Thank you. 😁

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She looks brand new!

Customer Service

Great service, communication and very kind and professional. 🌞

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Returned Clean

My Experience

Did a great job

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