Crash Champions #0302 McDonough
In operation 10 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 0.0/5.0 -
contacted them 2 weeks ago about car still being damaged and the replaced part needing to be replaced once again. i still have yet to get a reply or any further follow and call backs that was mentioned about the claim process or updates.
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We had a great experience with Crash Champions. They did an awesome job getting my car back to what I expected. It looked brand new. Austin was our person that I worked with. What I particularly appreciate about him is the frequency of the updates I received throughout the repairs. He was intentional about keeping me informed about when to expect the car and what stage of repair it was in. Thank you Austin and the two ladies at the front desk for being so kind. N.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service, the work is also great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for treating my car like it was your car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend a friend.
Repair Quality - 5.0/5.0 -
Everything looks good!
Customer Service - 5.0/5.0 -
Everyone was kind and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far so good! Great turn around and great customer service! 🥰 thank you!!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair was seamless and efficient. I was kept informed from the beginning of the repair until completion. I couldn't have been more pleased with the service and communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
They did a great job on the finished product but it took a lot longer than estimated. They said they were going to send me updates but kept having to reach out to figure out what the status was each time an estimated completion date expired with no update.
Customer Service - 2.5/5.0 -
They were friendly when I did hear back but the whole radio silence thing was maddening especially when they were the ones to set expectations
My Experience - 5.0/5.0 -
WE ARE VERY SATISFIED WAS THE REPAIRS BUT HAVING .MY CAR FROM 6/29 - 7/16 WAS A LITTLE EXCESSIVE.
Likely to Recommend - 5.0/5.0 -
I’ve already recommended it to several people. Thank you so much champions you’re the best.
Repair Quality - 5.0/5.0 -
Excellent professional service. The ladies in the front were awesome. Shelby is amazing. What a great team you have there I felt so welcomed and I believed, especially Trey convinced me that my vehicle would be an amazing care. Thank you so much Michelle Richardson.
Customer Service - 5.0/5.0 -
If I ever need somebody to repair my car again after being an accident, there’d be no other company. I’d want to take care of it but Crash Champions Michelle Richardson.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Keep up the good work the team was very friendly and kind and job well don I would recommend you guys always. Thanks for the service
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The repair to my vehicle was fine, they did an excellent job, however my car was returned with scratches on the trunk and back passenger light that weren't there before. I will returning today to see what can be done
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank You for repairing my vehicle in a timely manner, Austin and the receptionists were VERY professional. Again, THANK YOU 🫶🏾