Crash Champions #0307 S Fredericksburg

4.8 (8,755reviews)
96%
10881 Houser Dr,  Fredericksburg,  VA  22408
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In operation 10 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (8,755)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with many noting that repairs exceeded expectations and vehicles were returned looking brand new. The team receives high marks for professionalism, friendliness, and going above and beyond. Communication stands out as a major strength, with customers appreciating daily or frequent text updates that provided peace of mind throughout the repair process. Timeliness is another highlight, as many vehicles were completed ahead of schedule. A few customers noted delays due to parts availability and isolated quality concerns, as mentioned directly in their feedback, but the overwhelming sentiment reflects a highly positive, customer-focused experience.
AI-Generated from reviews written in the last 12 months
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"... what I was expecting. Not only were the expected repairs completed beyond my expectations, my vehicle, inside and out was returned to me in ..." Read more
"... tell by talking with the service advisor that our vehicle was treated with highest of care and quality repairs were made. New parts were taken into consideration where possible ..." Read more
"... them with my vehicle! My Accord got backed into.. every time they do amazing. Thank you so much ! Also to add they ordered me BRAND NEW sun visors ..." Read more
"... But, I shouldnt have given it a second thought. The repair, replacement and paint was flawless and the price was fair. Could not have asked for more. The truck looks brand ..." Read more
"... Crash Champions on several occasions, and they are always professional, courteous, and timely. Their workmanship has always been top notch, and I will continue to refer them to others that ..." Read more
"... service was friendly, professional and complete. My car was even returned a week ahead of schedule." Read more
"I was told my car would be ready in three days and it was which was surprising. This has never happened to me before when Ive had ..." Read more
"... me almost daily updates during the process and the car was actually ready for pickup a day before the stated completion date." Read more
"The estimate was spot on, as well as the time frame for work completion. I have a new looking truck."
"... professional. I was hoping to take my vehicle on a trip and Crash Champions exceeded the expected completion date in time for my trip. Truly appreciated." Read more
"Absolutely amazing service! They were very communicative the entire way keeping me updated daily and even washed my car! Would definitely recommend!!"
"The communication and service alone were just superb! Everything looks great and is working PERFECTLY! ..." Read more
"My experience with Crash Champions was great! I love that they updated me regularly on the progress of my vehicle. I will recommend them to all my family and friends. ..." Read more
"... were impressed with the communication from day one! We were notified daily of the progress. When I picked up my car, it had been cleaned inside ..." Read more
"... Crash Champions was smooth from start to finish. The team communicated clearly, kept me updated throughout the process, and delivered quality work that exceeded my expectations. ..." Read more

My Experience

Good job thanks

My Experience

Completely satisfied with the repairs done to my truck and the communication throughout the process!!!

My Experience

Everyone was super nice and helpful. They communicated every step with details and estimated times of how the progress was coming. I truly appreciate the office and especially Mike who was the tech working on my car.

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I am writing to express my sincere commendation for the exceptional service I received from Crash Champions following a recent minor vehicle incident. What could have been a considerably stressful experience was rendered remarkably smooth and efficient by their dedicated team. From my initial interaction, the staff demonstrated an exemplary level of professionalism and customer care. Their swift and responsive approach ensured that my needs were addressed without delay, instilling confidence throughout the repair process. The quality of workmanship performed on both my truck and car was outstanding; the vehicles have been restored to their pristine, pre-incident condition, effectively looking brand new. Furthermore, the front desk personnel were incredibly welcoming and attentive upon my arrival, immediately coordinating directly with my insurance provider to streamline the administrative aspects. Upon vehicle collection, I was thoroughly impressed by the meticulous attention to detail: the paint match was impeccable, the body alignment flawless, and even the interior had been professionally detailed. In summary, Crash Champions delivers prompt, transparent, and superior quality service. I unequivocally recommend their expertise for anyone seeking reliable and high-standard automotive body repairs.

Customer Service

I am writing to express my sincere commendation for the exceptional service I received from Crash Champions following a recent minor vehicle incident. What could have been a considerably stressful experience was rendered remarkably smooth and efficient by their dedicated team. From my initial interaction, the staff demonstrated an exemplary level of professionalism and customer care. Their swift and responsive approach ensured that my needs were addressed without delay, instilling confidence throughout the repair process. The quality of workmanship performed on both my truck and car was outstanding; the vehicles have been restored to their pristine, pre-incident condition, effectively looking brand new. Furthermore, the front desk personnel were incredibly welcoming and attentive upon my arrival, immediately coordinating directly with my insurance provider to streamline the administrative aspects. Upon vehicle collection, I was thoroughly impressed by the meticulous attention to detail: the paint match was impeccable, the body alignment flawless, and even the interior had been professionally detailed. In summary, Crash Champions delivers prompt, transparent, and superior quality service. I unequivocally recommend their expertise for anyone seeking reliable and high-standard automotive body repairs.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Would not provide updates and often didn’t know where my car was even located physically.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

I will be submitting a complaint to the state Consumer Protection division, Better Business Bureau and the corporate office in Illinois. I will also be posting a Google review

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very good with communication and very prompt with their estimated time, and the work seems to be excellent

Likely to Recommend

Repair Quality

great follow up and friendly service

Customer Service

right on time

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Best repair ever. Literally look like my car is brand new from the front.can barley tell it was hit. Amazing job with the repairs and fast process as well. 10/10 would recommend again.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

If you want great work done on your car, please go to Crash Champions.

Repair Quality

I would recommend Crash Champions to everyone. They kept in touch while my vehicle was being repaired. They did a wonderful job on my car and you can’t even tell that someone hit it. Customer service was a 100%.

Customer Service

Kept in touch with me, the insurance company and car rental company.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Staff very friendly shop an store front very Appealing very near an clean

Repair Quality

My car drives good an looks great

Customer Service

Always very courteous an good at calling me back

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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