Crash Champions #0347 Farmers Branch

4.8 (4,011reviews)
97%
1910 Crown Drive,  Farmers Branch,  TX  75234
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In operation 9 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (4,011)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs frequently described as making vehicles look brand new. Communication stands out as a major strength, with customers appreciating regular text and call updates throughout the repair process, leaving them feeling informed and stress-free. Timeliness is another highlight, as many vehicles were completed ahead of schedule, often by several days or even a week or more, which customers found impressive and greatly appreciated. The front desk staff and service advisors received high marks for professionalism, friendliness, and going above and beyond. A few customers noted minor issues such as missing parts, incomplete finishing touches, or delays due to parts availability, and one customer expressed concern about a business policy regarding parts ordering. Overall, the vast majority of feedback reflects a highly positive experience with strong recommendations to friends and family.
AI-Generated from reviews written in the last 12 months
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"They were clear, honest, quick and transparent. They communicated clearly and went above and beyond what was required. Entire ..." Read more
"... repair would be complete and to my great satisfaction they delivered a quality repair on the day that they promised. The customer service was excellent from the representative ..." Read more
"They did an amazing job my car looked brand new it was very clean when I received it"
"Very Professional team. Great communication. The repair is undetectable. Thank you for the great world class experience.."
"... paint will continue to look good but as of right now, everything looks great. I would very likely recommend you highly." Read more
"... looks amazing. The service was great! My car was expected to be ready by the 14th and it only took 3 days to repair… I couldnt be happier!" Read more
"2 weeks early!!! I am so impressed and grateful for how quick they were able to complete the repairs."
"... came in contact with were very professional. The repair for my car was done 3 days before the scheduled ETA. My car was left spotless. Very nice job. Thank you." Read more
"Early completion saved us money on our rental car"
"... together and really knows what the customer needs most. I was kept up to date every day with texts on exactly where my car was in the process. There wasnt a single person ..." Read more
"Form start to finish the communication was great! I was kept well informed of all processes. My car looks great"
"Very good communication about the status of my vehicle. It was also completed much more quickly than expected. ..." Read more
"Thank you for your courtesy and continual updates and the demonstration of heartfelt customer service, a very missing component in modern times, especially ..." Read more
"... impressed with the efficiency and communication, I was constantly getting updates on my car I got it a week sooner than expected which is amazing" Read more

My Experience

We want to thank Marvin and all the staff for a very professional job, for accelerating the repairs so my wife can have her vehicle back and n one week! Gracias a todos! Por su profesionalismo y rapidez de el trabajo, mi esposa está feliz de tener su XQ60 de regreso a casa!

My Experience

Marvin kept me updated throughout the entire process, was always communicative, and made everything so easy. My car looks good as new, and I couldn't be happier with the results. I really appreciate the service!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Car came back with the main issue fixed but my wheels are squeaking when I drive and my drivers side mirror was put in backwards??? Like how does that even happen.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Top Tier Service from start to finish. My estimator walked the car with me at drop off, and got right to work on the repair process. I got my vehicle back completely repair in less than 6 working days. I definitely recommend using this shop for any repair work needed in DFW.

Likely to Recommend

I’m going to recommend all my family and friends to you guys

Repair Quality

Marvin and his crew did a beautiful job getting my Benz after being in an accident. Thank you guys so much.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent Service!!!! Early completion

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Pleasantly pleased that the work was done within a week. The work resulted in a professional effort to restore my Lexus to its original condition. Total satisfaction.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The total experience was very refreshing. I was informed of everything. And the mood in the whole office was really pleasant. Hopefully, I won't see them again. I wanna stay wreck free. But if I do have a wreck, it'd be the first choice that I would choose to fix my vehicle

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I noticed another issue with my vehicle today. While driving on the freeway, I saw the driver-side exterior window trim moving in my peripheral vision. After stopping, I found that the trim had separated from the vehicle and was lifting outward. I have photos and video documenting it. Please let me know when I can bring him back so the trim and its mounting points can be inspected and properly repaired.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car was in better condition than when I left it. And the staff was very professional

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We had a few adjustments before we took delivery. The staff took care of the problems and had the car ready ibybthe network day

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