Crash Champions #0350 Goodyear

My Experience - 5.0/5.0 -

Mike was very helpful and kept me updated throughout the process. I would like to thank him very much for his service.

Likely to Recommend - 5.0/5.0 -

Recommended all of my friends

Repair Quality - 5.0/5.0 -

Thank you Mike you are Amazing my denali looks new again

Customer Service - 5.0/5.0 -

Great customer service mike

My Experience - 5.0/5.0 -

Jeff was amazing, great communication and great results.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I will

Repair Quality - 5.0/5.0 -

Communication was awesome, Mike is the best

Customer Service - 5.0/5.0 -

The best

My Experience - 5.0/5.0 -

Quick service, great communication and amazing work from the employees.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks better than before

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am satisfied with outcome

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I had 2 concerns that were quickly and professionally addressed.

Likely to Recommend - 5.0/5.0 -

We’ve had a previous car in your shop and we were very satisfied.

Repair Quality - 5.0/5.0 -

The car was fixed and looks amazing.

Customer Service - 5.0/5.0 -

Jeff was excellent keeping me updated every step of the way. I understand some issues are out of your control, but Jeff quickly contacted me to advise of any issues and new estimated time frame.

Likely to Recommend - 5.0/5.0 -

Great work repaired area looks like it did when we bought it.

Repair Quality - 5.0/5.0 -

Great experience good communication and in my case time estimated to completion was right on the dot. Top notch work!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The person that handled my claim and repair was awesome. Answered all my questions and finished earlier then expected. Also, was able to answer any questions that I had. A2

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was perfect and repaired sooner then expected

Customer Service - 5.0/5.0 -

He walked me thru every step and kept me informed

Likely to Recommend - 5.0/5.0 -

highly recommend you guys!

Repair Quality - 5.0/5.0 -

excellent service, always communicated to me all updates in a timely manner. My agent was excellent with his customer service... thank you for all that you do!

Customer Service - 5.0/5.0 -

excellent service! very friendly agent that took care of my car

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Sean was fantastic! Very helpful and kind. They did a great job on the car

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I would highly recommend Crash Champions. Everybody was extremely professional and helpful. The repair work was great, my car looks like new.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

A new experience for me. I was rear ended in an intersection & dealt with it by myself at Crash Champions. They were calm & helpful. They texted me as they made progress in repairs.Thank you!! Judy

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

This is the 3 vehicle I’ve had word done by your company and I will continue to do so in the future.

Repair Quality - 5.0/5.0 -

Jeff was amazing!

Customer Service - 5.0/5.0 -

Work was completed in a reasonable amount of time!

My Experience - 5.0/5.0 -

Yes: when I brought the car in; one of the first people I encountered when I arrived was you very personable & capable front person, Indira. Then George arrived: also personable and also professional…together they made me feel relaxed and confident that my needs were there concern as well as my own…the facility is very nice as well…communication is a key this with me…both people George and Indera were on top of there game with communication: with every step of the process, they made me feel cared for….these two are ‘keepers’! Then the actual work itself. They listened to my concerns with insurance and damage to my vehicle. I got the feeling that the took seriously each pout they I made to them. Then the finished product; the technicians must be out of the same cloth as these two because the car was perfect when I returned for pickup…showroom perfect. I have nothing but praise for you organization. Keep up the good work. Most places will have competent workers; but my life experiences have taught me to look for mare; I also want that competence, but I also want the Personable, kind, thoughtful, professional, knowledgeable people…you have that…best wishes going forward…

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0

Customer Service - 2.5/5.0 -

I rated my experience a 5 because I am disappointed with the amount of time and inconvenience involved in this repair. The vehicle was initially scheduled for delivery with repairs that had not been completed, and several issues were still present when I was given the first delivery date. On the second delivery date, there were still items that had not been completed, with some being left pending until parts arrived. I do not believe a vehicle should be presented as ready for delivery when there are still repairs that have not been completed, especially when the customer may not have the technical knowledge to recognize what is missing. After finally picking up the vehicle, I also noticed that it was out of alignment, which is another issue that should have been identified and corrected before the vehicle was returned to me. The biggest issue for me has been the amount of time I have lost having to deal with incomplete repairs, additional trips, and issues that should have been resolved before delivery.