Crash Champions #0357 Surprise
In operation 7 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0 -
Been here for 2 repairs
Repair Quality - 5.0/5.0 -
Kylie is the best part of that shop. Even through a horrible flu she still kept me updated every two days.
Customer Service - 5.0/5.0 -
Kylie is top notch
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
My wife was in an accident that took off the front end of a 2022 Jeep Grand Cherokee. Caliber Collision, across the street from Crash Champions did a great job in a very timely manner.
Repair Quality - 0.5/5.0 -
Absolutely terrible experience and not because of unforeseen problems. Ordering the right parts and checking them when delivered is basics. I was also told I should have continued to pay for a rental car for the extra 8 days that it took to make up for their mistakes. Below is my Google review to give a small sample of how terrible the experience was. There wasn’t a choice for no stars. They had my car for eight extra days. They like to use the phrase “unforeseen things happen.” There was another person picking her car hearing the same thing while I was there. What is not unforeseen is ordering the wrong parts (Chevy Silverado is not an uncommon vehicle). Not checking the parts when they come in is not unforeseen. I was even told that sometimes parts come in different than what is expected, and they still didn’t check them. The representative (Tyler) even told me the errors were theirs. There was no effort to make it right, just told to pay the deductible. The only unforeseen error was mine. Caliber Collision across the street did a fantastic job on my wife’s car in a very timely manner.
Customer Service - 0.5/5.0 -
See previous comments
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They had given me excellent service from start to finish and specially Kylie the agent that helped me she was recovering from really bad cold and cough but was so so friendly and helped with big smile 😃 on face and was extremely humble and nice 😊 I fact even I spoke to Mike and he was also so kind 😍would suggest this place 100 percent! Thank you
Customer Service - 5.0/5.0 -
They had given me excellent service from start to finish and specially Kylie the agent that helped me she was recovering from really bad cold and cough but was so so friendly and helped with big smile 😃 on face and was extremely humble and nice 😊 I fact even I spoke to Mike and he was also so kind 😍would suggest this place 100 percent! Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would definitely recommend the shop to my family and my friends
Repair Quality - 5.0/5.0 -
I received excellent repair work to paint match the rest of the vehicle very well and the whole process was well explained
Customer Service - 5.0/5.0 -
The customer service I received was one of the best that I've have experienced. I would recommend to my family and friends anytime
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a great job
Customer Service - 5.0/5.0 -
Very satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Always kept me in the loop
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
The service was great I would recommend it to anyone that needs it
Repair Quality - 5.0/5.0 -
Great service kept up to date on every detail I will recommend to anyone that needs this service
Customer Service - 5.0/5.0 -
The customer service I received was great everyone was very professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
Excellent service
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0 -
It took five weeks to repair my vehicle. I was told the last week of rental car which was not covered by Geico would be paid for by crash champions. I have now had my car back for 3 weeks and still have a charge from enterprise. I have been told by crash champions and enterprise that this would be taken care of and it is STILL on my credit card.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mike was great Excellent communication!
Customer Service - 5.0/5.0 -
Outstanding
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everything was good. There was just a little air bubble on front passenger trim
Customer Service - 5.0/5.0 -
Very professional went above and beyond